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Shining Stars Institution & travels
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TEAM LEAD | Bangalore | Work FROM Office

TEAM LEAD | Bangalore | Work FROM Office

Shining Stars Institution & travels

4 - 9 years

4 - 5 Lacs

Bengaluru

Posted:1 week ago| Platform:

Apply

Skills Required

BPO Ecommerce Voice Process Team Lead Domestic Voice Inbound Process Target Achievement Team Handling Shrinkage Control KPIS Team Coaching Attrition Management Roaster Management Team Supervision KRA People Management Skills SLA Management Floor Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hiring | Team Lead | Inbound Voice Process | Domestic E-commerce | Bangalore

Team Leaders

Job Title:

Key Responsibilities:

Lead and manage a team of customer service representatives handling inbound calls
Ensure smooth floor operations and adherence to SLAs, AHT, and CSAT targets
Handle escalations and resolve customer issues effectively
Monitor shrinkage, attrition, roster adherence, and daily reporting
Drive continuous improvements in team performance through coaching and feedback
Collaborate with cross-functional departments for seamless workflow
Conduct regular team huddles, reviews, and performance tracking

Eligibility Criteria:

Graduate in any stream (mandatory)
Minimum 4 years of overall BPO experience
At least 1 year of on-paper team leading/people management experience in BPO operations
Excellent communication in English and Hindi
Strong leadership and analytical skills
Should be comfortable with 24/7 rotational shifts (Day shifts for females)
Immediate joiners preferred

Salary & Benefits:

Salary: Up to 5.5 LPA (based on current package and experience)
6 days working, rotational week offs
No cab facility provided

How to Apply:

Stay Updated:

#Hiring #TeamLeader #BangaloreJobs #VoiceProcess #EcommerceSupport #DomesticBPO #OperationsLeadership #TeamHandling #CustomerServiceJobs #ImmediateJoiners #CareerOpportunity #ShiningStarsITPL #ApplyNow

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