Team Lead

Vgm Consultants

3 - 5 years

1 - 2 Lacs

Pune

Posted:2 days ago| Platform:

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Skills Required

KPI Monitoring Tat Management CSAT

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Customer Success Team Lead, your day-to-day activities will include:

Team meetings and coordination
: Lead regular team meetings, ensuring everyone is aligned and working towards common goals.
Data analysis and reporting
: Analyze customer data to identify trends, opportunities, and areas for improvement.
Cross-functional collaboration
: Work closely with sales, product, and marketing teams to ensure a cohesive customer experience.

As a Customer Success Team Lead, your performance will be measured by the following KPIs:

Customer retention rate
: Monitor the percentage of customers retained over a specific period.
Net Promoter Score (NPS)
: Track customer satisfaction through regular NPS surveys.
Customer Lifetime Value (CLV)
: Calculate the total value of each customer to the business.
Churn rate
: Monitor the percentage of customers who cancel their subscriptions or services.
Upsell and cross-sell success rates
: Track the success of efforts to sell additional products or services to existing customers.
Role & responsibilities

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