Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Interviews

Home
>
Jobs in Pune
>
Vgm Consultants
>
Team Lead

Team Lead

Vgm Consultants

3 - 5 years

|

1 - 2 Lacs

Posted:1 day ago| Platform:

Apply

Skills Required

KPI Monitoring Tat Management CSAT

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Customer Success Team Lead, your day-to-day activities will include:

Team meetings and coordination
: Lead regular team meetings, ensuring everyone is aligned and working towards common goals.
Data analysis and reporting
: Analyze customer data to identify trends, opportunities, and areas for improvement.
Cross-functional collaboration
: Work closely with sales, product, and marketing teams to ensure a cohesive customer experience.

As a Customer Success Team Lead, your performance will be measured by the following KPIs:

Customer retention rate
: Monitor the percentage of customers retained over a specific period.
Net Promoter Score (NPS)
: Track customer satisfaction through regular NPS surveys.
Customer Lifetime Value (CLV)
: Calculate the total value of each customer to the business.
Churn rate
: Monitor the percentage of customers who cancel their subscriptions or services.
Upsell and cross-sell success rates
: Track the success of efforts to sell additional products or services to existing customers.
Role & responsibilities

More Jobs at Vgm Consultants

Team Lead

Pune

INR 1 - 2 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play

App Store

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Vgm Consultants

RecommendedJobs for You

Team Lead

IDESLABS PRIVATE LIMITED

Bengaluru

Team Lead

IDESLABS PRIVATE LIMITED

Bengaluru

Team Lead

DMC Finishing School

Pune

Team Lead

Imerge Business Solutions

Chennai

Team Lead

Data Wave Technologies India

Hyderabad

Team Lead

Thane, Navi Mumbai

Team Lead

Noida

Team Lead

Hyderābād

Team Lead

Realty 360 Degree

India

Team Lead

Techxr innovations pvt ltd

Chhatarpur