Tata Capital is hiring For Email Officer

Walk-in Interview for the role of Email in TATA Capital Ltd

Preferred Experience-

Education Qualification- Any bachelors degree

Relevant Experience- 1 to 3 Years (Should be having Excellent communication in English)

TATA Capital

Skill Set Required-

Ability to draft email responses to customers

Must have good learning skills to acquire product & process knowledge

Should have excellent communication and English language skills (written and verbal) with good typing speed

Proficiency with MS Office particularly MS Excel & Word

Primary Responsibilities

Deliver extraordinary customer services by responding to customer concerns through email

Process customer query/request/complaints in a timely and comprehensive manner to ensure customer satisfaction

Document each customers question or problem as well as the resulting answer or solution

Document necessary account information and offer custom solutions that benefits the customer

Gather relevant information from customers as required and update it accurately to facilitate the resolution process

To manage all daily tasks and duties related to the process with strict compliance to guidelines

Persuade in getting feedback from customers to improve our processes, products and customer experience

Identify, escalate priority issues and report to the Supervisor on floor

Out call customers professionally and respond to customer queries and complaints.

Follow-up with internal stake holders wherever required

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities and manage time effectively

Maintaining a positive, empathetic and professional attitude toward customers at all times

Address: Tata Capital Limited, B- Wing, 4th Floor I Lodha I-Think Techno Campus I Pokhran Road No.2 I Thane (West) 400 607 I India

Regards,

Pushpa Koli

State HR Manager Retail Finance, DSMG & Operations

8657416676 / Pushpa.koli@tatacapital.com