6.0 - 10.0 years

0 Lacs

maharashtra

On-site

As a Consulting Account Lead at Google Cloud, you will have the opportunity to work closely with customers" technical and business executive leadership teams to assist in value realization, automate Application Development, and empower them to create solutions and drive innovation for their end users. Your role will involve collaborating with the account team to identify partnership opportunities and expand the utilization of Google Cloud products. Your primary focus will be on enhancing customer loyalty, ensuring the realization of Google Cloud value, and collaborating with customer technical executives to uncover avenues for innovation in their service offerings with Google Cloud. Your responsibilities will include accelerating the adoption and onboarding of Google Cloud at key organizations to enable customers to recognize the business value of the partnership and solutions. You will play a crucial role in creating value for customers by working together to establish success metrics, building a joint plan with defined objectives, stakeholders, milestones, risks, and metrics necessary to achieve their desired outcomes. Additionally, you will be expected to comprehend strategic relationships with key stakeholders and customers within their respective industries and develop roadmaps accordingly. In this role, you will guide IT executives through the necessary organizational changes essential to unlock the full potential of the cloud, assisting them in staffing, training, and aligning individuals and partners to effectively execute their cloud transformation. Furthermore, you will collaborate with various customer-facing teams and executives including sales, support, professional services, customer engineering, and partners to create strategic and technical plans that aid customers in accomplishing their objectives. This position may require up to 50% travel as necessary. Google Cloud plays a pivotal role in facilitating digital transformation for organizations, offering enterprise-grade solutions that leverage cutting-edge technology to help developers build more sustainably. Customers worldwide rely on Google Cloud as their trusted partner to drive growth and solve critical business challenges.,

Posted 6 days ago

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Technical Account Advisor Google

3.0 - 7.0 years

0 Lacs

karnataka

On-site

As a Technical Account Advisor at Google Cloud, you will leverage your technical expertise and customer service skills to provide clients with a seamless experience that fosters success on the Google Cloud platform. Your role will involve utilizing your background in cloud infrastructure, enterprise technology implementation, and customer management to offer crucial support and guidance to clients. Working alongside a team of Account Advisors, you will be responsible for managing the technical support and implementation process for a designated group of customers. This will include delivering both proactive and reactive assistance on client issues, ensuring timely updates, and assisting in tracking, escalating, and resolving technical challenges. Travel may be required based on business needs. Google Cloud plays a pivotal role in helping organizations worldwide achieve digital transformation by providing enterprise-grade solutions powered by cutting-edge technology. Trusted by customers in over 200 countries and territories, Google Cloud is committed to enabling growth and addressing critical business challenges. Your responsibilities will include supporting client onboarding, conducting in-depth searches, facilitating quarterly operational health reviews, monthly service reviews, managing escalations, providing learning recommendations, and hosting regular meetings. You will be instrumental in driving customer adoption of Google Cloud by delivering exceptional support and services, offering technical guidance, and overseeing timelines, milestones, migration targets, and business transformation goals. Additionally, you will take ownership of escalation management, maintain the overall support and services relationship through regular reviews, track key operational metrics, and address any pain points to ensure a seamless customer experience. Furthermore, you will lead quarterly service reviews to discuss best practices, review key customer growth and health metrics, and accelerate cloud adoption. Advocating for customer needs, you will work to address technical issues, maintain customer momentum, and ensure a positive experience throughout the client journey.,

Posted 3 weeks ago

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