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System Engineer

System Engineer

Nielsen Media

4 - 8 years

10 - 20 Lacs

Bengaluru Mumbai (All Areas)

Posted:3 days ago| Platform:

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Skills Required

Technical Support Monitoring Tools Scripting Escalation Management AWS SQL

Work Mode

Hybrid

Job Type

Full Time

Job Description

Each of Gracenotes verticals faces distinct challenges. From servicing billions of requests a day for the music business to providing the data powering global TV programming information in the Video business, to dealing with the dynamics of Real-Time Sports Data. To meet the 24/7/365 requirements of our customers, and those of internal groups like Engineering and Customer Care; Gracenote has created the Service Operation Support (SOS) team. With a goal of meeting the company’s internal and external needs, the SOS group is working to create a modern, scalable and highly automated platform for comprehensive monitoring, alerting, and troubleshooting for our heterogeneous infrastructure, and a large number of application components. Our customers demand accurate and up to date data, and the SOS group has been built to ensure that we deliver it.

Job Purpose:

In Service Operation Support

Resolving or escalating issues from submission/detection to fulfillment/resolution. You will be working a rotating schedule (including on-call shifts) within your team, and your primary duties include proactive and reactive service monitoring, technical triaging, incident management, and providing status updates and communications to management as required. This candidate should have a passion for automation and quality. An understanding of the interaction between Legacy and Current Systems, On-Premises and Cloud, and most importantly the desire to constantly make things better. Other responsibilities would include:

Identifying common issues and working toward long term solutions
Excellent problem solving/analytical skills
Maintaining & monitoring production applications and systems.
Internal documentation
Working closely with management, DevOps, and Engineering teams to execute on tasks.
Work on defined SLA’s to make sure that our client receives the best of the services
Identifying opportunities for process improvement.
Must be able to manage and prioritize multiple work requirements
Ability to work independently and in a team environment
On-Call duties as required.

Role Requirements / Desired Skills :

Bachelor’s degree in Computer Science, Information Technology or related field
6+ years of experience working in role of Support Engineer / Product Support Engineer / Application Support Engineer
Ability to read and write various programming languages such as Java, .Net, SQL.
Experience with and knowledge of, both Relational and Non Relational Databases and Data Stores. (MSSQL, MongoDB, Postgres, Kafka, etc.)
Experience with AWS or other cloud platforms
A proficiency in Networking in both Physical and Cloud Environments.
Superior written and oral communication
Ability to work independently and as part of a team
Problem solving skills necessary
Ability to plan and delegate incidents.
Excellent time management skills
Passion for data, attention to detail, intellectual curiosity, and a love of problem-solving
Have knowledge of other technologies like orchestration tools, database optimisation, server/application optimization
Experience with DevOps practices and software

Additional skill set (Good to have):

Knowledge of GIT, Jenkins, and other Continuous Integration services
Experience with knowledge base creation and Technical documentation skills would be considered an asset
Have an affinity with Video, Music & Sports domain
Like to understand and brainstorm about architecture
A passion for exploring / understanding new programming languages

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Nielsen Media

Software Development

New York NY

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System Engineer