SW/App/Cloud Tech Support Sr Analyst

Skill required:

• Tech for Operations - Microsoft Robotic Process Automation

Designation:

• SW/App/Cloud Tech Support Sr Analyst

Qualifications: BE/Any Graduation

Years of Experience:5 to 8 years

Job summary :

Position Overview:

Roles & Responsibilities:

Process Automation & Development:

• Design and implement automated workflows using

  Automation Anywhere

  ,

  BluePrism

  , and other RPA tools.
• Write code in

  C#

  ,

  VB.NET

  , and

  .NET

  to provide end-to-end automation solutions.
• Automate business processes to improve operational efficiency and effectiveness.
• Ensure processes are built according to industry best practices and client requirements.

Technical Documentation & Support:

• Prepare and maintain technical documentation such as

  BRD

  (Business Requirement Document),

  PDD

  (Process Definition Document),

  SDD

  (Solution Design Document), and

  Run Books

  .
• Troubleshoot and resolve issues related to RPA bots and automation tools.
• Work closely with the client and internal teams to ensure smooth implementation of automation solutions.

Collaboration & Stakeholder Management:

• Work alongside the sales, offering, and delivery teams to understand client needs and build suitable automation solutions.
• Communicate effectively with clients and internal stakeholders to ensure proper alignment of project goals and expectations.
• Participate in cross-functional meetings to review project progress and resolve any issues that may arise.

Problem Solving & Continuous Improvement:

• Analyze complex problems and implement innovative solutions using RPA technologies.
• Continuously improve automation processes by leveraging advanced tools and frameworks.
• Monitor the performance of automation bots and refine processes to enhance performance and reliability.

Learning & Knowledge Sharing:

• Stay updated on the latest RPA technologies and trends (including

  UiPath

  ,

  Microsoft Power Automate

  , etc.).
• Share knowledge and best practices with peers and stakeholders to improve team capabilities.
• Provide guidance and mentorship to junior team members, if applicable.

• Operational Support:

• Provide RPA support and troubleshooting assistance during the operational phase.
• Engage in system maintenance and updates to ensure smooth running of automated processes.
• Participate in periodic reviews of bots and process flows to ensure compliance with project objectives and client needs.

Professional & Technical Skills:

Must-Have Skills:

• Strong proficiency with

  Automation Anywhere

  and other RPA tools (e.g.,

  BluePrism

  ,

  UiPath

  ).
• Experience in automating business processes with

  RPA

  tools.
• Strong understanding of

  RPA life cycle

  , including development, deployment, and maintenance.
• Proficiency in

  .NET programming

  , especially in

  C#

  and

  VB.NET

  .
• Hands-on experience in creating

  Excel Macros

  and automating repetitive tasks in Excel.
• Understanding of

  SQL Server

  and

  scripting

  for automating tasks and data extraction.
• Strong problem-solving skills and ability to troubleshoot RPA bots and automation issues.
• Good written and verbal communication skills for interacting with clients and internal teams.
• Ability to manage and resolve disputes and conflicts with stakeholders when needed.

• Nice-to-Have Skills:

• Familiarity with

  Microsoft Power Automate

  .
• Exposure to

  RPA support

  and troubleshooting in a production environment.
• Understanding of

  RPA documentation

  (BRD, PDD, SDD, Run Books, etc.).
• Basic knowledge of

  UiPath

  in addition to

  Automation Anywhere

  .
• Knowledge of additional programming concepts, including

  OOPs

  (Object-Oriented Programming).