Support Help Desk

1 - 5 years

0 Lacs

Posted:4 days ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

You are seeking a Support Management Executive to oversee daily support operations, including ticket creation, task allocation, and client interactions. The ideal candidate must possess strong communication skills, prioritize customer satisfaction, and have a basic understanding of Excel. Your responsibilities will include raising support tickets, assigning tasks, communicating with clients, maintaining records, providing timely updates, collaborating internally, preparing reports, identifying recurring issues, ensuring clear communication, managing SLAs, and supporting the team. To excel in this role, you should have at least 1 year of experience in support, coordination, or operations, excellent verbal and written communication abilities, familiarity with Microsoft Excel or Google Sheets, multitasking and prioritization skills, strong organization and follow-up capabilities, a customer-centric approach, and problem-solving skills. This is a full-time position with day shift hours, based in Sector-2, Noida. Join us in delivering exceptional support services and enhancing client satisfaction through effective communication and efficient task management.,

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