3 Support Experience Jobs

At PwC, we specialize in providing consulting services for a variety of business applications, focusing on helping clients optimize operational efficiency. As a member of the SAP Customer team, you will specifically work on consulting services for SAP Customer Relationship Management (CRM) applications. Your responsibilities will include analyzing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and utilization of SAP CRM applications. By working in this area, you will play a crucial role in enabling clients to enhance customer relationship management processes, improve customer satisfaction, and achieve their strategic objectives. In this role, you will have the opportunity to build meaningful client connections, manage and inspire others, and navigate complex situations to deepen your technical expertise and awareness of strengths. Anticipating the needs of your teams and clients, delivering quality work, and embracing ambiguity are essential aspects of this position. You are encouraged to ask questions, seek growth opportunities, and use moments of uncertainty to further develop your skills and knowledge. Key Skills and Requirements: - Respond effectively to diverse perspectives, needs, and feelings of others. - Utilize a broad range of tools, methodologies, and techniques to generate new ideas and solve problems. - Employ critical thinking to break down complex concepts. - Understand the broader objectives of your project or role and how your work contributes to the overall strategy. - Develop a deeper understanding of the business context and its evolving nature. - Use reflection to enhance self-awareness, strengthen strengths, and address areas of development. - Interpret data to derive insights and make recommendations. - Adhere to professional and technical standards, the firm's code of conduct, and independence requirements. Job Summary: Joining our Managed Services team will allow you to collaborate with various teams to assist clients in implementing and operating new capabilities, achieving operational efficiencies, and leveraging technology effectively. As part of the Application Evolution Services team, you will help organizations optimize their enterprise applications, driving transformation and innovation to enhance business performance. By managing and maintaining application ecosystems, you will support clients in maximizing the value of their SAP investment across multiple business functions. Minimum Qualifications: - Degree in BE/BTech/ME/MTech/MBA - Field of study in any Engineering or Management specialization - Minimum of 6-10 years of experience - SAP Certification on SD Module and S/4 HANA Sales Preferred Knowledge/Skills: - Demonstrated expertise as an individual contributor and team member with a focus on deep expertise, continuous execution, throughput, and quality. - Extensive experience in SAP SD module and Logistics, including support, operations, and implementation projects. - Excellent communication, analytical, and interpersonal skills. - Ability to work in 2nd shift. - Critical thinking skills and problem-solving abilities. - Adherence to SLAs and experience in incident, change, and problem management. - Knowledge of business processes related to sales, finance, supply chain, manufacturing, and human capital. Strong Knowledge In: - Hands-on experience in the SD module & Logistics, particularly in S/4 HANA. - Expertise in business processes such as Make To Order, Make To Stock, Consignment, Third Party Sales, etc. - Configuration and definition in the SD module, including Order Management, Pricing techniques, Delivery, Shipment, Billing, etc. - Understanding of Contract & Sales Order Processing, Delivery Execution, Invoicing, pricing procedures, taxes, etc. Preferred Skills: - SAP Certification on SD Module and S/4 HANA Sales. - Integration experience with SAP Transportation Management (TM). - Understanding of integration with other modules like FI/CO, MM, PS, HR, TM. - Exposure to interfaces like ALE/IDOC or EDI/IDOC, with some technical knowledge. - Hands-on experience with tools like ServiceNow, Solution Manager, Jira, HP4, MQC, LSMW, etc.,

As a Technical Support Executive at our company, your primary responsibility will be to take necessary actions in the applications based on requests received from the customer support team. You will play a crucial role in assisting the customer support team by handling customer requests and phone calls, escalating issues to the Manager when required for resolution. Additionally, you will be responsible for managing client content, coordinating with the customer support team and clients" team, and helping manage clients" online tools that are essential for their business operations. Moreover, you will be tasked with preparing and enhancing training manuals, videos, and other content, as well as setting up meetings or webinars and providing support to attendees and speakers. Your role will also involve scheduling and conducting online demos to introduce clients" tools to end users, requiring you to learn new products and platforms to effectively assist users with their queries. To qualify for this position, you should hold a Diploma or Bachelor's degree with a minimum of 2 years of industry experience in Technical Support. Ideal candidates will have a passion for technical support operations, with at least 2+ years of hands-on experience preferred. Proficiency in technical service functionality in a call center environment and experience in digital and social marketing will be advantageous. Previous experience in serving and supporting educational or financial services customers is also preferred. In terms of skills, you should be self-motivated and capable of working independently. Effective communication skills, both oral and written, are essential, along with excellent writing skills. Proficiency in English (Upper-Intermediate level minimum) is required, while knowledge of Spanish is considered a plus. Strong attention to detail, proficiency in Microsoft Office Suite and G-Suite, and the ability to conduct presentations via technology platforms like Zoom and Skype are necessary for this role. As a professional Technical Support Executive, you should possess excellent interpersonal and organizational skills, with the ability to think on your feet and adapt quickly to changing work environments. Experience in handling customer complaints, conflict resolution, and problem-solving is crucial, as well as the ability to multitask and provide exceptional service and support. You should be willing and able to take on ad hoc duties or other assignments as required.,

As a SAP BASIS Lead/TSM, you will be required to possess customer-centric skills, strong communication and analytical abilities, a result-driven approach, and collaborative skills. These qualities are crucial for excelling in the role of a BASIS Lead Consultant or Technical Service Manager. It is essential that you meet the following criteria: - Possess 7 to 10 years of experience in SAP implementation projects. - Be committed to working in a continuous night shift from 5:30 PM to 3:30 AM IST. - Have excellent verbal and written communication skills with the ability to communicate clearly and concisely. - Demonstrate a strong executive presence and the ability to interact effectively with Customer Top Management. - Exhibit a proven ability to transfer knowledge and stay updated on current trends and technical advancements. - Showcase excellent presentation skills, including creating RCAs, Landscape Reviews, Monthly service reports, etc. - Demonstrate outstanding analytical and problem-solving skills. - Have a robust Basis implementation experience with SAP products such as ECC on HANA, S/4 HANA, BW, BO, PI/PO, Fiori, Gateway, Web dispatcher, etc. - Possess a minimum of 2 end-to-end implementation experiences. - Knowledge and experience in SAP sizing is advantageous. - Have experience in SSO configuration and support. - Hands-on experience in performing version upgrades and migrations of both applications and databases is a must. - Experience in data center migration is advantageous. - Strong experience in applying SAP notes, support packs, performing EHP upgrades, and kernel upgrades. - Expertise in performance tuning across the SAP product range. - Strong installation and upgrade experience in at least two databases, including MSSQL, Oracle, Sybase, and DB2. - Experience with Windows, Linux, and Unix operating systems. - General backup and restore experience across various databases. - Strong experience in client copies, system copies, and refreshes. - Solution Manager experience is advantageous. - Ability to work effectively as a team player. - Knowledge of Cloud technologies such as BTP, Integration Suite, Cloud Connector, etc. In this role, you will play a critical part in maintaining and optimizing SAP systems, ensuring their efficiency and reliability to meet business requirements effectively. Your expertise and contributions will be instrumental in the successful implementation and management of SAP projects.,