Technical Support Executive

As a Technical Support Executive at our company, your primary responsibility will be to take necessary actions in the applications based on requests received from the customer support team. You will play a crucial role in assisting the customer support team by handling customer requests and phone calls, escalating issues to the Manager when required for resolution. Additionally, you will be responsible for managing client content, coordinating with the customer support team and clients" team, and helping manage clients" online tools that are essential for their business operations. Moreover, you will be tasked with preparing and enhancing training manuals, videos, and other content, as well as setting up meetings or webinars and providing support to attendees and speakers. Your role will also involve scheduling and conducting online demos to introduce clients" tools to end users, requiring you to learn new products and platforms to effectively assist users with their queries. To qualify for this position, you should hold a Diploma or Bachelor's degree with a minimum of 2 years of industry experience in Technical Support. Ideal candidates will have a passion for technical support operations, with at least 2+ years of hands-on experience preferred. Proficiency in technical service functionality in a call center environment and experience in digital and social marketing will be advantageous. Previous experience in serving and supporting educational or financial services customers is also preferred. In terms of skills, you should be self-motivated and capable of working independently. Effective communication skills, both oral and written, are essential, along with excellent writing skills. Proficiency in English (Upper-Intermediate level minimum) is required, while knowledge of Spanish is considered a plus. Strong attention to detail, proficiency in Microsoft Office Suite and G-Suite, and the ability to conduct presentations via technology platforms like Zoom and Skype are necessary for this role. As a professional Technical Support Executive, you should possess excellent interpersonal and organizational skills, with the ability to think on your feet and adapt quickly to changing work environments. Experience in handling customer complaints, conflict resolution, and problem-solving is crucial, as well as the ability to multitask and provide exceptional service and support. You should be willing and able to take on ad hoc duties or other assignments as required.,