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Octaserv Technologies
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Support Consultant (Hybrid Work Schedule)

Support Consultant (Hybrid Work Schedule)

Octaserv Technologies

3 - 8 years

7 - 8 Lacs

Pune Bengaluru

Posted:5 days ago| Platform:

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Skills Required

Application support Automation Linux Process improvement Analytical Customer support Windows Information technology Monitoring Business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Opportunity Details

QRR-4107 Support Consultant (Hybrid Work Schedule)

Pune, India or Bengaluru, India

Apply Now

Support Consultant

Location: Pune, India

Model of Work: Hybrid

About Quorum Software

Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com

Be a part of our legacy

Who we are looking for:

Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation.

What You Will Do:

Involved in providing Level 2 Application Software Support and responsible for Incident, Service Request, Change and Problem management
Responsible to diagnose, troubleshoot, solve code errors, and fix bug issues within the software applications with SLAs
Understand and assess customer s reported issues to determine prioritization
Responsible to integrate the technical knowledge and business understanding to consult and provide solution to customer
Manage and ensure documentation of assigned incidents, including internal and external communications
Provide mentoring and technical knowledge sharing to junior team members
Work closely with Continuous Service Manager for process improvement and delivering high-quality standards & products
Maintain strong adherence to Service Level Agreements
Working flexibly in shift or on-call duty to be able to provide continuous support to customers 24/7
And other duties as assigned.

What to Bring:

Candidate must possess at least a bachelor s degree, Post Graduate Diploma, Professional Degree in Information Technology, Computer Science, Mathematics or equivalent.
At least 3 year(s) of working experience in delivering application support or solution implementation is required for this position
Good technical skills in software technologies such as Java, Oracle PL/SQL within Linux and Windows environment
Good experience in writing monitoring and automation scripts using Perl or Shell
Good technical experience in diagnosing, troubleshooting, solving code errors, and fixing bug issues within the software applications with SLAs
Experienced in Datacenter & Cloud Infrastructure services (i.e., AWS and Azure) would be added advantage
Experienced in the ITIL Concepts of IT Service Management and how it applies to IT Customer Support, Ticket Resolutions and Escalations
Experienced in using IT Service Management Tools (ServiceNOW, JIRA, etc) to manage Customer Service Management engagements.
Good analytical, problem-solving skills to resolve issues as well as providing short-term and long-term solutions
Candidates with experience in Oil and Gas industry and/or hydrocarbon accounting are encouraged to apply
Proficient in communicating to stakeholders in English.
A team player and enjoy working in a multi-cultural environment

Additional Details

Visa Sponsorship : Employment eligibility to work with Quorum Software in India is required as the company will not pursue visa sponsorship for this position.

About Quorum Software

Diversity Statement

: At Quorum, we are committed to fostering, cultivating, and preserving a culture of belonging. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equity and equality and believe deeply in diversity of race, gender, sexual orientation, age, religion, ethnicity, national origin, ability, neurodiversity and all the other characteristics that make us unique.

Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department

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Support Consultant (Hybrid Work Schedule)

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Support Consultant

Location: Pune, India

Model of Work: Hybrid

About Quorum Software

Be a part of our legacy

Who we are looking for:

What You Will Do:

What to Bring:

Additional Details

About Quorum Software

Diversity Statement

Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department

More Jobs at Octaserv Technologies