Supervisor - Operations

Job Title:

Desired Candidate Profile:

• Minimum of 2 years experience in hospitality/retail operations or hotel management (preferred background: IHM or similar)
• Prior experience in a supervisory or team leader role

• Strong supervision and leadership skills
• Excellent communication in

  English

  is mandatory,

  Hindi

  is also required
• Proficient in both

  written and verbal

  communication
• Guest service oriented approach
• Strong coordination and cooperation skills
• High sense of job ownership and accountability
• Ability to multitask efficiently

• Working knowledge of Windows operating system
• Basic proficiency in software applications such as MS Word, email, spreadsheets, and Point of Sale (POS) systems

Roles and Responsibilities:

• Oversee and manage day-to-day operations of the center
• Supervise on-floor staff and ensure smooth functioning of all operational areas
• Allocate tasks, monitor performance, and ensure staff follow company policies and operational standards
• Support the Centre Manager in coordinating internal operations and team responsibilities
• Participate in interviewing, hiring, onboarding, training, and evaluating team members
• Address and resolve staff or guest issues in coordination with HR
• Promote and ensure 100% guest satisfaction through consistent service delivery and timely issue resolution

Guest Satisfaction Focus:

• Maintain high levels of guest experience and ensure timely resolution of customer concerns
• Uphold brand standards and hospitality excellence across the property

Perks & Benefits:

• Double wages on national holidays
• Compensatory off on public holidays
• Interim bonus
• 24 days of paid leave after completion of probation
• Mediclaim coverage
• Early wage access facility
• Learning & development incentives
• Perquisites and incentives
• Child education benefit