11 Sumo Logic Jobs

Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : Security Information and Event Management (SIEM) Operations Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Level 2 SOC Analyst, your role involves deeper investigation of security alerts and confirmed incidents. You will validate escalated events using Sumo Logic and CrowdStrike Falcon, enrich them with context, and work closely with L3 analysts to assist in containment and timely remediation. You will also assist in improving detection fidelity and supporting SOAR automation. Roles & Responsibilities:-Intermediate Sumo Logic SIEM query and dashboarding skills-Alert Triage & Investigation:Experience investigating escalated alerts using SIEM or EDR-Hands-on experience with CrowdStrike EDR investigations-Incident Response and Containment:Take necessary actions to contain, eradicate and recover from security incidents.-Malware Analysis:Perform malware analysis using the sandboxing tools like CS etc.-SOAR Execution:Running and modifying basic playbooks in Sumo Logic SOAR-Incident Reporting and Documentation:Strong reporting skills with accurate detail capture to provide the RCA for the true positive security incidents with detailed documentation.-Communication & Collaboration:Send emails to request information, provide updates, and coordinate with different teams to ensure tasks are completed efficiently.-MITRE ATT&CK Mapping:Ability to classify incidents with tactics/techniques-Alert fine tuning recommendations to reduce false positive noise-Investigate alerts escalated by L1 to determine scope, impact, and root cause-Perform in-depth endpoint and network triage using CrowdStrike-Use CrowdStrike Falcon to perform endpoint analysis and threat validation-Correlate multiple log sources in Sumo Logic to trace attacker activity-Execute or verify SOAR playbooks for containment actions (isolate host, disable user)-Enrich events with asset, identity, and threat intelligence context-Document investigation workflows, evidence, and final conclusions-Support L3 during major incidents by performing log or memory triage-Suggest improvements in alert logic or SOAR workflow to reduce false positives-Conduct threat research aligned to alert patterns and business context-Enhance alert fidelity with threat intel and historical context-Document investigation findings and communicate with stakeholders Professional & Technical Skills: -Exposure to threat hunting techniques-Scripting to assist SOAR playbook tuning-Triage Automation:Ability to identify playbook gaps and recommend improvements-Cloud Security Basics:Awareness of log patterns from AWS/Azure-Log Analysis:Correlation and trend identification in Sumo Logic-Certifications:SC-200, CySA+, ECSA or relevant advanced certification-SIEM:Advanced queries, dashboards, correlation logic-SOAR:Execute and troubleshoot playbooks-Tools:CrowdStrike (RTR, detections, indicators), Sumo Logic SIEM-Threat Analysis:IOC enrichment, TTP identification-Primary Skill:Incident Investigation and Enrichment Additional Information:- The candidate should have minimum 3 years of experience in Security Information and Event Management (SIEM) Operations.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : Security Information and Event Management (SIEM) Operations Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education\ Summary :As an L1 SOC Analyst you are the first line of defense in monitoring and triaging security alerts. You will work primarily with Sumo Logic SIEM and SOAR tools to identify potential security incidents, validate alerts, and escalate them according to the defined SOPs. You will ensure real-time visibility and log health while flagging suspicious activity promptly. This role is essential to ensuring timely detection and reducing noise from false positives Roles & Responsibilities:--Basic Security Knowledge:Understanding of key concepts (malware, phishing, brute force, etc.-SIEM Familiarity:Exposure to Sumo Logic UI and understanding how to read/query logs-Exposure to CrowdStrike Falcon Console:Ability to view and interpret endpoint alerts-Alert Triage:Ability to differentiate between false positives and real threats-Communication Skills: Clear written documentation and verbal escalation-Ticketing Systems:Familiarity with platforms like JIRA, ServiceNow, or similar-Basic understanding of cybersecurity fundamentals-Basic Scripting:Awareness of PowerShell or Python for log parsing-SOAR Exposure:Familiarity with automated triage workflows-Security Certifications:Security+, Microsoft SC-900, or similar certification-Operating System Basics:Windows and Linux process and file system awareness Professional & Technical Skills: -Monitor real-time alerts and dashboards in Sumo Logic SIEM-Perform initial triage on alerts and determine severity/priority-Escalate validated security incidents to L2 analysts per defined SOPs-Follow pre-defined SOAR playbooks to document or assist in response-Ensure alert enrichment fields are populated like host info, user details, etc.-Conduct basic log searches to support alert analysis-Perform daily health checks on log sources and ingestion pipelines-Maintain accurate ticket documentation for each alert handled-Participate in shift handovers and team sync-ups for awareness-SIEM:Basic log searching, correlation rule awareness-SOAR:Familiarity with playbook execution-Security Concepts:Basic understanding of malware, phishing, brute force-Tools:CrowdStrike EDR, Sumo Logic Additional Information:- The candidate should have minimum 2 years of experience in Security Information and Event Management (SIEM) Operations.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : Security Information and Event Management (SIEM) Operations Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an L1 SOC Analyst you are the first line of defense in monitoring and triaging security alerts. You will work primarily with Sumo Logic SIEM and SOAR tools to identify potential security incidents, validate alerts, and escalate them according to the defined SOPs. You will ensure real-time visibility and log health while flagging suspicious activity promptly. This role is essential to ensuring timely detection and reducing noise from false positives Roles & Responsibilities:--Basic Security Knowledge:Understanding of key concepts (malware, phishing, brute force, etc.-SIEM Familiarity:Exposure to Sumo Logic UI and understanding how to read/query logs-Exposure to CrowdStrike Falcon Console:Ability to view and interpret endpoint alerts-Alert Triage:Ability to differentiate between false positives and real threats-Communication Skills: Clear written documentation and verbal escalation-Ticketing Systems:Familiarity with platforms like JIRA, ServiceNow, or similar-Basic understanding of cybersecurity fundamentals-Basic Scripting:Awareness of PowerShell or Python for log parsing-SOAR Exposure:Familiarity with automated triage workflows-Security Certifications:Security+, Microsoft SC-900, or similar certification-Operating System Basics:Windows and Linux process and file system awareness Professional & Technical Skills: -Monitor real-time alerts and dashboards in Sumo Logic SIEM-Perform initial triage on alerts and determine severity/priority-Escalate validated security incidents to L2 analysts per defined SOPs-Follow pre-defined SOAR playbooks to document or assist in response-Ensure alert enrichment fields are populated like host info, user details, etc.-Conduct basic log searches to support alert analysis-Perform daily health checks on log sources and ingestion pipelines-Maintain accurate ticket documentation for each alert handled-Participate in shift handovers and team sync-ups for awareness-SIEM:Basic log searching, correlation rule awareness-SOAR:Familiarity with playbook execution-Security Concepts:Basic understanding of malware, phishing, brute force-Tools:CrowdStrike EDR, Sumo Logic Additional Information:- The candidate should have minimum 2 years of experience in Security Information and Event Management (SIEM) Operations.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : Security Information and Event Management (SIEM) Operations Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As the SOC L3 Analyst you will lead the technical handling of critical security incidents. Youll be responsible for deep-dive analysis, root cause investigation, forensics, and containment using tools such as CrowdStrike, Sumo Logic SIEM, and SOAR. You will be responsible for onboarding and managing log sources, building SIEM use cases (custom + in built), and developing automation in SOAR to support incident response and threat detection workflows Roles & Responsibilities:-End-to-End Incident Response Ownership:Ability to handle incident lifecycle (detect, contain, remediate)-Subject matter expert for handling the escalated critical or actual true positive incidents.-CrowdStrike Deep Dive:Using Real Time Response (RTR), Threat Graph, custom IOA rules-Strong command over Sumo Logic SIEM content engineering:Creating detection rules, dashboards, and field extractions-Threat Hunting:Behavior-based detection using TTPs-SOAR Automation:Designing playbooks, integrations with REST APIs, ServiceNow, CrowdStrike-Threat Intel Integration:Automation of IOC lookups and enrichment flows-Forensic Skills: Live host forensics, log correlation, malware behavioral analysis-Deep experience in advanced threat detection and incident response-Scripting Proficiency:Python, PowerShell, Bash for automation or ETL-Error Handling & Debugging:Identify and resolve failures in SOAR or data pipelines-Proficiency in CrowdStrike forensic and real-time response capabilities-Experience Sumo Logic SOAR for playbook optimization-Use case development in Sumo Logic SIEM Professional & Technical Skills: -Lead high-severity incident response, coordinating with stakeholders and IT teams-Perform endpoint forensic triage using CrowdStrike Real Time Response (RTR)-Conduct detailed log analysis and anomaly detection in Sumo Logic-Customize or create new detection rules and enrichments in SIEM-Develop/Tune SOAR playbooks for advanced scenarios, branching logic, and enrichment-Perform root cause analysis and support RCA documentation-Mentor L1 and L2 analysts through case walk-throughs and knowledge sharing-Generate post-incident reports and present findings to leadership-Lead investigations and coordinate response for major incidents-Perform root cause analysis and post-incident reviews-Develop advanced detection content in Sumo Logic-Optimize SOAR playbooks for complex use cases-Onboard and maintain data sources in Sumo Logic SIEM and ensure parsing accuracy-Build custom dashboards, alerts, and queries aligned with SOC use cases-Create and maintain field extractions, log normalization schemas, and alert suppression rules-Integrate external APIs into SOAR (e.g., VirusTotal, WHOIS, CrowdStrike)-Monitor log health and alert performance metrics; troubleshoot data quality issues-Collaborate with L3 IR and Threat Intel teams to translate threat use cases into detections-Participate in continuous improvement initiatives and tech upgrades-Conduct playbook testing, version control, and change documentation-CrowdStrike:Custom detections, forensic triage, threat graphs-SIEM:Rule creation, anomaly detection, ATT&CK mapping-SOAR:Playbook customization, API integrations, dynamic playbook logic-Threat Intelligence:TTP mapping, behavioral correlation-SIEM:Parser creation, field extraction, correlation rule design-Scripting:Python, regex, shell scripting for ETL workflows-Data Handling:JSON, syslog, Windows Event Logs-Tools:Sumologic SIEM, Sumo logic SOAR & Crowdstrike EDR-Exp in in SOC/IR including 4+ in L3 role (IR + SIEM Content Engineering & SOAR) Additional Information:- The candidate should have minimum 5 years of experience in Security Information and Event Management (SIEM) Operations.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Our world is transforming, and PTC is leading the way.Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. Job Details As a senior SRE / Observability Engineer, you will be part of the Atlas Platform Engineering team and will: Create and maintain observability standards and best practices Review the current observability platform, identify areas for improvement, and guide the team in enhancing monitoring, logging, tracing, and alerting capabilities. Expand the observability stack across multiple clouds, regions, and clusters, managing all observability data. Design and implement monitoring solutions for complex distributed systems to provide deep insights into systems and services aiming at complete visibility of digital operations Supporting the ongoing evaluation of new capabilities in the observability stack, conducting proof of concepts, pilots, and tests to validate their suitability. Assist teams in creating clear, informative, and actionable dashboards to improve system visibility. Automate monitoring and alerting processes, including enrichment strategies and ML-driven anomaly detection where applicable. Provide technical leadership to the observability team with clear priorities ensuring agreed outcomes are achieved in a timely manner. Work closely with R&D and product development teams (understand their requirements and challenges) to ensure seamless visibility into system and service performance. Work closely with the Traffic Management team to identify and standardise on existing and new observability tools as part of a holistic solution Conduct training sessions and create documentation for internal teams Support the definition of SLI (service level indicators) and SLO (service level objectives) for the Atlas services. Keep track of the error budget of each service Participate in the emergency response process Conduct RCAs (root cause analysis) Help to automate repetitive tasks and reduce toil. Qualifications: People and communication qualifications Be a strong team player Have good collaboration and communication skills Ability to translate technical concepts for non-technical audiences Problem-solving and analytical thinking Technical qualifications - general: Familiarity with cloud platforms (Ideally Azure) Familiarity with Kubernetes and Istio as the architecture on which the observability and Atlas services run, and how they integrate and scale. Experience with infrastructure as code and automation Knowledge of common programming languages and debugging techniques Have a strong technical background and be hands on. Linux and scripting languages (Bash, Python, Golang). Significant Understanding of DevOps principles. Technical qualifications - observability Strong understanding of observability principles (metrics, logs, traces) Experience with APM tools and distributed tracing Proficiency in log aggregation and analysis Knowledge and hands-on experience with monitoring, logging, and tracing tools such as Prometheus, Prometheus, Grafana, Datadog, New Relic, Sumologic, ELK Stack, or others Knowledge of Open Telemetry, including OTEL collector and code instrumentation Experience designing and building unified observability platforms that enable the use of data (metrics, logs, and traces) to determine quickly if their application or service is operating as desired. Technical qualifications – SRE Understanding of the Google SRE principles Experience in defining SLIs and SLOs Experience in performing RCAs (root cause analysis) Experience in system performance Experience in incident response Knowledge of status tools, such as Atlassian Status Page or similar Knowledge of incident management and paging tools, such as PagerDuty or similar Knowledge of ITIL (Information Technology Infrastructure Library) processes Qualifications: People and communication qualifications • Be a strong team player • Have good collaboration and communication skills • Ability to translate technical concepts for non-technical audiences • Problem-solving and analytical thinking Technical qualifications - general: • Familiarity with cloud platforms (Ideally Azure) • Familiarity with Kubernetes and Istio as the architecture on which the observability platform runs, and how they integrate and scale. • Experience with infrastructure as code and automation • Knowledge of common programming languages and debugging techniques • Have a strong technical background and be hands on. • Linux and scripting languages (Bash, Python, Golang). • Significant Understanding of DevOps principles. Technical qualifications - observability • Strong understanding of observability principles (metrics, logs, traces) • Experience with APM tools and distributed tracing • Proficiency in log aggregation and analysis • Knowledge and hands-on experience with monitoring, logging, and tracing tools such as Prometheus, Prometheus, Grafana, Datadog, New Relic, Sumologic, ELK Stack, or others • Knowledge of Open Telemetry, including OTEL collector and code instrumentation • Experience designing and building unified observability platforms that enable the use of data (metrics, logs, and traces) to determine quickly if their application or service is operating as desired. Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us? We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here ."

About the role : In this opportunity, you will: Be a Professional SRE: Implement site reliability engineering and DevOps best practices. Feed non-functional requirements into the product backlog, such as, but not limited to, high availability, scalability, self-healing, observability, continuous delivery, security Build and maintain monitoring for all aspects of infrastructure, micro-services and the platform and implement Alerting mechanism using cloud native solutions Provide primary operational support and engineering for distributed platforms Act as the go to person for any production issue. Troubleshoot and monitor until successful mitigation, communicate effectively, postmortem and implementation of the learnings. Maintain IaCand CICD and promote best practices for our CI/CD processes Focus on Continuousimprovement andtechnical standardsdrive improvements in productivity,monitoring,toolingand set industry best practices. On-call Rotation:Participate in on-call/shift rotations. When on-call, you are expected to drive the troubleshooting and mitigation activities while working on incident Be innovative and curious: Maintain end-to-end security ensuring that we meet best practices standards Keepup-to-datewith emerging cloud technology trends, especially around DevOps, Service Reliability and Security. Adopt pan-TR operation principles to ensure consistency and efficiency Documenting tribal knowledge. Constant upkeep of documentation and runbooks can ensure that teams get the information they need right when they need it Be collaborative: Extreme collaboration within our teams Canada, US, Mexico and India About you: You're a fit for the role if you have: Bachelors degree in computer science or related field - a must Minimum of 6+ yearsofexperience as DevOps/SRE engineer andCloud engineerwith hands-on experience in AWS cloud technologies. Highly skilled in UNIX/Linux-based Systems Proven experience in building and operating PRODUCTION cloud-native infrastructure, applications, and services on AWS. Experience or knowledge of Container technology such as Docker, Kubernetes and Istio service mesh Must have experience using AWS services (such as Cloud Front, EKS, ECS, RDS, Threat detection and other security controls) Must have 2+ years scripting and programming experience(PowerShell, Bash) Experience or knowledge of Observability toolsDataDog, ELK, SumoLogic, CloudWatch Experience or knowledge with Version Control and CI/CD (Git/ Azure DevOps / JFrog Artifactory) Experience or knowledge writing Infrastructure as Code (IaC) (Terraform / CloudFormation / other) Team player with a can do attitude #LI-SM1 Whats in it For You Hybrid Work Model Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

Preferred Qualifications Strong knowledge and experience working with Splunk, QRadar, SumoLogic or similar security information event management systems (SIEM) required Experience with query and scripting languages Experience with AWS security tools such as Guardduty, Inspector and Security Hub Experience with Crowdstrike Falcon or similar endpoint security suite required. BA/BS or higher in Cyber Security, Computer Science, Information Technology, Management of Information Systems, or a related field Excellent written and verbal communication skills Extremely organized and able to manage multiple, time-sensitive projects simultaneously CISSP, CompTIA Security+, CEH, or similar certifications preferred Responsibilities Perform daily reviews of security alerts and dashboards Perform weekly log analysis and threat hunting Detect and analyze security events and incidents Coordinate escalations to internal response teams to ensure timely incident resolutions Review threat intelligence from multiple sources Maintain standard operating procedures, processes and guidelines Automate security analysis, administration and remediation procedures, workflows and tasks Assist with Incident Response Help configure Mac and Windows laptops to meet security requirements. Develop and maintaining information security metrics Provide IT support to local staff and troubleshoot hardware and software issues. Maintain awareness of trends in security regulatory, technology, and operational requirements

Responsibilities Core Skills: Performance Testing and Engineering: Load testing tools (JMeter, Load Runner, etc.), APM and Logging (Grafana, Sumo Logic, New Relic, etc.), Cloud infrastructure and monitoring (AWS, CloudWatch, etc.) Essential Job Functions Lead the performance testing program, collaborating closely with agile teams and architects to build and maintain framework(s) to benchmark application performance across all layers of the application stack Apply advanced performance testing methodologies and best practices. Help setup production performance analysis framework and build-out strategies to load test the system Analyze test results, configure analysis graphs, and compile comprehensive performance test reports. Diagnose root causes of performance issues and implement optimization solutions to enhance application performance. Qualifications Qualifications Minimum of 10 years of experience in performance testing, preferably in a high-transaction SaaS environment, with proficiency in tools such as JMeter or Load Runner. Expertise in handling HTTP/HTML, web services, and asynchronous calls. Good-to-great understanding of memory and CPU utilization, throughput, latency, etc. Experience with monitoring and analysis tools like New Relic, Grafana, Sumo Logic, and AppDynamics. Experience with profiling and heap analysis tools Proficiency in at least one programming language. Experience with databases including MS SQL Server and MySQL Familiarity with AWS a plus Self-motivated, able to learn and research issues independently with a keen eye to details Must be passionate about wanting to make the software performance better i.e. “wont-quit-till-I-figure-out-the-root-cause mentality” Good analytical and problem-solving skills combined with technical writing and communication skills Familiarity with Agile/SCRUM SDLC strongly preferred

We are looking for a Senior Site Reliability Engineer, to join our Service Reliability and Operation group. We provide innovative team collaboration and an opportunity to build, operate and support scalable and reliable services that underpin Thomson Reuters’ products. About the Role: In this opportunity as a Senior Site Reliability Engineer , you will be responsible to: Be a Professional SRE: Implement site reliability engineering and DevOps best practices. Feed non-functional requirements into the product backlog, such as, but not limited to, high availability, scalability, self-healing, observability, continuous delivery, security Build and maintain monitoring for all aspects of infrastructure, micro-services and the platform and implement Alerting mechanism using cloud native solutions Provide primary operational support and engineering for distributed platforms Act as the go to person for any production issue. Troubleshoot and monitor until successful mitigation, communicate effectively, postmortem and implementation of the learnings. Maintain IaC and CICD and promote best practices for our CI/CD processes Focus on Continuous improvement and technical standards – drive improvements in productivity, monitoring, tooling and set industry best practices. On-call Rotation: Participate in on-call/shift rotations (L2). About You: You’re a fit for the role of Senior Site Reliability Engineer if your background includes: Bachelor’s degree in computer science or related field - a must Minimum of 7+ years of experience as DevOps/SRE engineer and Cloud engineer with hands-on experience in AWS cloud technologies. Highly skilled in UNIX/Linux-based Systems Proven experience in building and operating PRODUCTION cloud-native infrastructure, applications, and services on AWS or Azure. Experience or knowledge of Container technology such as Docker, Kubernetes and Istio service mesh Must have experience using AWS services (such as Cloud Front, EKS, ECS, RDS, Threat detection and other security controls) or Azure services (such as AKS, ACR, Entra ID Network Security Group) or Azure services (such as AKS, ACR, Entra ID Network Security Group) Must have 2+ scripting and programming experience (PowerShell, Bash) Experience or knowledge of Observability toolsDataDog, ELK, SumoLogic, CloudWatch, Azure Monitor Experience or knowledge with Version Control and CI/CD (Git/ Azure DevOps / JFrog Artifactory) Experience or knowledge writing Infrastructure as Code (IaC) (Terraform / CloudFormation / ArgoCD / other) Team player with a can-do attitude #LI-PS1 What’s in it For You Hybrid Work Model We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

We are looking for a Senior Site Reliability Engineer, to join our Service Reliability and Operation group. We provide innovative team collaboration and an opportunity to build, operate and support scalable and reliable services that underpin Thomson Reuters’ products. About the Role In this opportunity as a Senior Site Reliability Engineer, you will: Be a Professional SRE: Implement site reliability engineering and DevOps best practices. Feed non-functional requirements into the product backlog, such as, but not limited to, high availability, scalability, self-healing, observability, continuous delivery, security Build and maintain monitoring for all aspects of infrastructure, micro-services and the platform and implement Alerting mechanism using cloud native solutions Provide primary operational support and engineering for distributed platforms Act as the go to person for any production issue. Troubleshoot and monitor until successful mitigation, communicate effectively, postmortem and implementation of the learnings. Maintain IaC and CICD and promote best practices for our CI/CD processes Focus on Continuous improvement and technical standards – drive improvements in productivity, monitoring, tooling and set industry best practices. On-call Rotation: Participate in on-call/shift rotations. When on-call, you are expected to drive the troubleshooting and mitigation activities while working on incident Be innovative and curious: Maintain end-to-end security ensuring that we meet best practices standards Keep up-to-date with emerging cloud technology trends, especially around DevOps, Service Reliability and Security. Adopt pan-TR operation principles to ensure consistency and efficiency Documenting “tribal” knowledge. Constant upkeep of documentation and runbooks can ensure that teams get the information they need right when they need it Be collaborative: Extreme collaboration within our teams – Canada, US, Mexico and India About you: You’re a fit for the role of Senior Site Reliability Engineer if you: Bachelor’s degree in computer science or related field - a must Minimum of 6-10 years of experience as DevOps/SRE engineer and Cloud engineer with hands-on experience in AWS cloud technologies. Highly skilled in UNIX/Linux-based Systems Proven experience in building and operating PRODUCTION cloud-native infrastructure, applications, and services on AWS. Experience or knowledge of Container technology such as Docker, Kubernetes and Istio service mesh Must have experience using AWS services (such as Cloud Front, EKS, ECS, RDS, Threat detection and other security controls) Must have 2+ years scripting and programming experience (PowerShell, Bash) Experience or knowledge of Observability toolsDataDog, ELK, SumoLogic, CloudWatch Experience or knowledge with Version Control and CI/CD (Git/ Azure DevOps / JFrog Artifactory) Experience or knowledge writing Infrastructure as Code (IaC) (Terraform / CloudFormation / other) Team player with a can do attitude#LI-SS6 What’s in it For You Hybrid Work Model We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. 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SRE Manager About Ushur I Ushur XOS l Ushur GenA I Location: Bangalore Work Mode: Hybrid Experince: 12 to 18 Years The Role Our fast-growing team is seeking a Manager of SRE to join us as we pioneer Customer Experience AutomationTM as an Industry category. As the Manager of SRE you will be responsible for two important charters Operate and manage Ushurs production cloud Build a white-glove customer support and incident management function The ideal candidate for this role will be passionate about building a healthy high-performing team, and bring strong technical leadership, a customer-centric focus, and results-oriented action. You will begin as a player/coach while building and continuously improving execution, processes, tools/technology and analytics. Responsibilities Build and Manage a world-class SRE team. Design a 24x7 follow-the-sun organization including seamless handover across regions. Mentor and grow team focused on delivering white glove support and incident management service. Drive data-driven SRE strategy by defining and prioritizing SRE Objectives and Key Results (OKRs) aligned with company mission. This includes setting measurable targets for key service level agreements Manager Enterprise Support function to deliver exceptional white glove experiences at scale in close partnership with our Customer Success, Solution Consulting and Engineering teams. Responsible for ensuring that the Ushur platform runs reliably in production. Partner with the DevOps, Security and Engineering teams to automate deployment, monitoring and observability of the production cloud. Bring deep technical expertise in Ushur Customer Experience Automation. Provide customers with ongoing technical support and incident management for complex issues and support escalations. Optimize and automate support processes including improving the reliability of on-call processes, managing incidents, updating runbooks and documentation, reviewing RCAs and recommending solutions to prevent the recurrence and severity of incidents. Cross-functionally to drive positive customer outcomes. Engage with Product, Sales, Customer Success, Solution Consulting, Security, and Engineering, as necessary to make customers successful on our platform Qualifications 5+ years of experience of SRE/CloudOps Manager/Lead role in Enterprise SaaS Track record of developing and mentoring great talent, building and motivating high-achieving teams. Ability to lead diverse teams across multiple time zones. Business Acumen - Ability to quickly grasp and adapt to a variety of customer verticals, geographies, and business structures. Excellent verbal, written, and presentation skills with the ability to absorb complex technical concepts and communicate them to a non-technical audience Highly organized, collaborative and detail-oriented Deep experience with AWS cloud services, REST APIs, Linux Experience with DevOps processes and Build deployment, and orchestration technologies Passion for technology and for being a part of a fast-growing SaaS startup where we move quickly and wear many hats Flexible approach, able to operate effectively with uncertainty and change Driven, self-motivated, enthusiastic and with a can do attitude Benefits Great Company Culture. We pride ourselves on having a values-based culture that is welcoming, intentional, and respectful. Bring your whole self to work . We are focused on building a diverse culture, with innovative ideas where you and your ideas are valued. We are a start-up and know that every person has a significant impact! Rest and Relaxation . 20 days of flexible leaves per year, Monthly Wellness Day (aka a day off to care for yourself) and more! Health Benefits. Preventive health checkups, Medical Insurance covering the dependents, wellness sessions, and health talks at the office Keep learning. One of our core values is Growth Mindset - we believe in lifelong learning. Certification courses are reimbursed. Ushur Community offers wide resources for our employees to learn and grow. Flexible Work. In-office or hybrid working model, depending on position and location. We seek to create an environment for all our employees where they can thrive in both their profession and personal life. Why join us? We are passionate about Ushur, our product, and helping our employees grow and develop in their career in a caring, collaborative environment. We offer a very competitive compensation plan & stock options for the ideal candidates.