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Home
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Lenskart
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Store Manager

Store Manager

Lenskart

5 - 10 years

4 - 5 Lacs

Navsari

Posted:1 week ago| Platform:

Apply

Skills Required

Costumer facing operation Inventory Control Store Supervision Store Operations Store Keeping Stores Maintenance Store Management Store Planning

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Title

Store Manager

Reporting to

Area Operations Manager

Skip Level

City/Zonal Manager

About the Role

A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.

Responsibilities

Area

Activities expected to be performed by a Lenskart Store Manager

Customer focus:

Driving Net

Promoter Score

Greeting customers when they enter store and coaching the team to do the same
Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority
Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team
Striving to have long lasting and fruitful relationships with each of our customers

Driving sales vs.

plan

Driving the sales of the store to meet the allotted targets by allocating the targets to the staff
Developing a culture of high sales performance expectations, i.e. Sales Leadership
Motivating and inspiring the field team to drive for results
Assessing field capability and establish performance priorities at group level

People development

(Attrition

Control)

Assisting in recruiting and selecting high potential staff
Providing effective on-the-job training and guidance to team members making use of company training modules
Delivering clear, motivating and constructive feedback in a timely manner to all retail associates
Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan
Understanding the reasons for attrition and taking measures to control it

Cash & Inventory management

Monitoring cash reconciliation to ensure there is no mismatch of store funds
Ensuring availability of required merchandise and services
Conducting stocktakes regularly
Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed
Performing the necessary quality checks for the new products
Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer

Supervision

Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved
Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards

Preferred candidate profile

Candidate should has to 4 to 10 Years of Experience in store managing

Perks and benefits

ESI and PF

Family insurance policy

Incentive policy : Daily - weekends - monthly - festival incentive program.

Professional Training : 25 Days training in Bangalore post selection in Lenskart Academy .

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Lenskart

E-commerce / Eyewear

Gurgaon

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Store Manager

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Role & responsibilities

Title

Reporting to

Skip Level

About the Role

Responsibilities

Area

Activities expected to be performed by a Lenskart Store Manager

Customer focus:

Driving Net

Promoter Score

Driving sales vs.

plan

People development

(Attrition

Control)

Cash & Inventory management

Supervision

Preferred candidate profile

Perks and benefits

More Jobs at Lenskart

Store Manager

Mock Interview

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