Storage Administrator

3+ years of hands-on experience managing enterprise-class storage infrastructure.

Proficiency in configuring and maintaining SAN/NAS systems and storage fabric (e. g. , Brocade, Cisco MDS).

Strong understanding of RAID levels, file systems, IOPS, and storage tiering.

Familiarity with backup and disaster recovery strategies.

Good knowledge of scripting (PowerShell, Bash, Python) for automation of storage tasks.

Strong troubleshooting and documentation skills.

• Assess the enterprise environment with focus on SAN infrastructure to identify the single point of failures (SPoF) and address them to enhance system availability and uptimes
• Institute a data-driven approach and work with Service Owners to integrate the Knowledge Management Modules and Asset knowledge across the Infrastructure.
• Ensure proper data replication, snapshots, and DR configurations between primary and secondary sites.
• Storage Management duties include Administration, monitoring and configuring of the following technologies using Storage and SAN switch management tool
• Manage SAN and NAS environments, zoning, LUN provisioning, and host configurations.
• Perform regular firmware upgrades, patching, and health checks of storage systems.
• Creating luns, Mapping and Masking of LUNS
• Expertise in Brocade/Cisco SAN Switch Administration, Zoning configuration, Fabric OS Administration, Upgrading FOS versions, FC Troubleshooting.
• Familiar with ITSM tools such as Service Now for Incident Management, Change Management, Problem Management and Capacity Management.
• Manage backup and recovery processes using tools such as Commvault, Veeam, Veritas, or Data Domain.
• Provide on-call support for critical issues and scheduled maintenance.
• Enforce security standards and data protection policies in accordance with compliance requirements.
• Maintain records of the conversations with the customer and analyze the data.
• Handling customer queries on Chat and E-mails.