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5.0 - 10.0 years

7 - 17 Lacs

Hyderabad

Work from Office

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Immediate Openings on Telephony Architect _ Bengaluru _Contract Experience 5+ Years Skills Telephony Architect Location Bengaluru Notice Period Immediate . Employment Type Contract Working Mode Hybrid 1. Education A bachelor's degree in computer science, information technology, telecommunications, or a related field is often required. Higher education or certifications in telephony systems, Microsoft technologies, or cloud platforms are advantageous. 2. Experience Several years of experience in telephony systems, unified communications, and Microsoft Teams administration is essential. 4-6 years of experience and very strong knowledge in supporting / maintaining Unified Communication, Skype for Business 2015 with Enterprise Voice, Microsoft Teams in an enterprise environment. Previous work as a telephony engineer, architect, or administrator is beneficial. 3. Microsoft Teams Expertise In-depth knowledge of Microsoft Teams telephony features and capabilities, including Direct Routing, Calling Plans, and integration with SIP trunks or PBX systems. 4. Telephony Systems Proficiency in traditional telephony systems, such as PBX, PSTN, SIP, and VoIP, is crucial for seamless integration with Microsoft Teams. Experience in setting up the Teams Enterprise Voice/Meeting policies. (Normalization rules, Dial plan, PSTN usage, routes, & translation rules) Ability to configure and manage PSTN Voice gateway, AudioCodes, SBC, SBA, PBX. Ability to explain Microsoft Teams signaling flows and various troubleshooting methods. Expertise in debugging / troubleshooting the Teams call quality issues, using SIP / HTTPs log analysis. Familiar with Wireshark, Netmon, Snooper, Putty, Teams monitoring & reporting tools. Experience with Power shell Cmdlets and scripts to maintain Microsoft Teams. Microsoft Office 365 certification is plus. 5. Networking Skills Strong understanding of networking principles, protocols, and topologies, as well as QoS (Quality of Service) for call optimization. Good understanding of VOIP SIP, ICE - Turn Stun, RTP/RTCP/Media flow Codecs, SRTP, HTTPS/HTTP, DNS, DHCP protocols. 6. Scripting and Automation Familiarity with scripting languages like PowerShell for automation tasks related to Microsoft Teams telephony management. 7. Security Knowledge of telephony security best practice.

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0.0 years

0 Lacs

Pune, Maharashtra, India

On-site

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FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential! The Opportunity What You'll Contribute Troubleshoot Voice Issues: Effectively diagnose and resolve voice-related issues involving PSTN, SIP (UDP/TCP/TLS), RTP/SRTP, Answering Machine Detection, Beep Detection, and SHAKEN/STIR. Voice Platform Management: Maintain and optimize voice platforms, including Session Border Controllers (SBCs), proxies, and SIP/PSTN carrier relations. Technical Support: Provide technical support and guidance to clients and internal teams regarding voice communication systems. System Integration: Collaborate with cross-functional teams to integrate voice solutions with existing systems and infrastructure. Documentation: Create and maintain detailed documentation of troubleshooting processes, system configurations, and technical procedures. Continuous Improvement: Stay updated with the latest industry trends and technologies to continuously improve voice communication systems. What We're Seeking Education: Bachelor's degree in Telecommunications, Electrical Engineering, Computer Science, or a related field. Experience: Proven experience in troubleshooting voice-related issues and managing voice platforms. Technical Skills: Strong knowledge of PSTN, SIP (UDP/TCP/TLS), RTP/SRTP, Answering Machine Detection, Beep Detection, and SHAKEN/STIR. Cloud Services: Working knowledge of AWS Tech Stack or similar Cloud Services providers. Programming Languages: Preferred experience with Python, Java, or similar programming languages. Communication: Excellent verbal and written communication skills. Problem-Solving: Strong analytical and problem-solving abilities. Team Player: Ability to work effectively in a team environment. Our Offer to You An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others. The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie. Why Make a Move to FICO At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today - Big Data analytics. You'll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more. FICO makes a real difference in the way businesses operate worldwide: . Credit Scoring - FICO Scores are used by 90 of the top 100 US lenders. . Fraud Detection and Security - 4 billion payment cards globally are protected by FICO fraud systems. . Lending - 3/4 of US mortgages are approved using the FICO Score. Global trends toward digital transformation have created tremendous demand for FICO's solutions, placing us among the world's top 100 software companies by revenue. We help many of the world's largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people - just like you - who thrive on the collaboration and innovation that's nurtured by a diverse and inclusive environment. We'll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks! Learn more about how you can fulfil your potential at FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we're proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don't meet all stated qualifications. While our qualifications are clearly related to role success, each candidate's profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply. Information submitted with your application is subject to the FICO Privacy policy at

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3.0 - 5.0 years

8 - 12 Lacs

Gurugram

Work from Office

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Job Summary: We are seeking a dynamic and results-driven Product Manager with 35 years of experience, specifically in the Telephony or VoIP industry, to lead the development and enhancement of our communication products. The ideal candidate will be responsible for driving product vision, roadmap, execution, and go-to-market strategies, ensuring alignment with business goals and customer needs. Key Responsibilities: Define and own the product roadmap for telephony and voice communication solutions. Collaborate with cross-functional teams including engineering, sales, marketing, and customer success to deliver high-impact features. Gather and prioritize product requirements through market research, competitive analysis, and customer feedback. Work closely with technical teams to translate business requirements into clear product specifications. Lead the product lifecycle from ideation to launch, ensuring timely delivery and quality. Monitor product performance metrics and make data-driven decisions to improve product usability and customer satisfaction. Serve as a subject matter expert in telephony systems, VoIP, SIP, PBX, or related technologies. Identify opportunities for innovation and differentiation in the telephony product space. Required Skills and Experience: 3-5 years of product management experience in the Telephony / VoIP / Communication technology domain. Strong understanding of telecommunication protocols and services (e.g., SIP, PBX, IVR, Asterisk, FreeSWITCH, WebRTC, etc.). Proven experience in developing B2B SaaS or cloud communication products. Excellent project management, analytical, and problem-solving skills. Strong communication and stakeholder management abilities. Ability to work in a fast-paced, agile environment with cross-functional teams. Preferred Qualifications: Bachelor's degree in Engineering, Computer Science, or related field (MBA is a plus). Experience with cloud telephony platforms or CPaaS providers. Understanding of user experience (UX) principles and tools. Familiarity with Agile/Scrum methodologies.

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3.0 - 5.0 years

8 - 12 Lacs

Gurugram

Work from Office

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As a Technical Care Specialist, you will be responsible for providing advanced technical support for broadband and IP network solutions, ensuring high customer satisfaction through effective issue resolution and proactive service. You will analyze, diagnose, and troubleshoot complex network problems, collaborate with R&D and cross-functional teams, and contribute to service improvement through root cause analysis, documentation, and knowledge sharing. You have: 3-5 years of experience in network operations, customer support, or telecommunications, with a relevant degree in Electronics, Computer Engineering, or IT. Strong understanding of GPON, XGS-PON, SDAN, FWA, and related broadband access technologies. Familiarity with IP networking protocols (IPv4/IPv6), and protocols like SIP, IGMP, SNMP, SNTP, DHCP, PPPoE, ERPS. Hands-on experience with troubleshooting, diagnostics, and RCA reporting in live customer environments. Proficient in working on UNIX/Linux systems and using support tools for network/system analysis. Strong analytical thinking, communication skills, and a customer-first mindset; comfortable working under pressure and in 24x7 support environments. It would be nice if you also have: Basic programming or scripting knowledge in Python, Java, JavaScript, and familiarity with SQL/MariaDB and web technologies. Experience with Nokia products like Lightspan, Altiplano (SDAN), ISAM 7302/7330/7360, 5520 AMS, and network management systems like 5529 APC, IDM, OAD, SDC, NA 5530. Work independently using best practices and industry knowledge to address business and technical challenges. Lead or contribute to small-scale technical projects with minimal risk and resource demand. Assist experts in advanced troubleshooting, including system-level tracing, debugging, and protocol analysis. Identify, reproduce, and document defects; collaborate closely with R&D teams to ensure timely resolution. Engage with customers on complex issues, providing workarounds and technical guidance as needed. Ensure compliance with SLA timelines for escalated cases and emergency processes when applicable. Contribute to root cause analysis (RCA) efforts and participate in the creation of technical reports. Create and review technical documents, guidelines, and knowledge base articles to support continuous learning and issue resolution.

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8.0 - 13.0 years

5 - 9 Lacs

Navi Mumbai

Work from Office

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The future is our choice At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our peoples skills and backgrounds to make the right choices with our clients, for our company and for our own futures. Job Description 1. 8+ years of experience in Java and AngularJS development in telecom systems on OSS and BSS applications. 2. Strong expertise in CSTA, SIP, RTP, SRTP, and WebRTC for VoIP call handling. 3. Strong experience in multithreading, performance tuning, and real-time systems. 4. Knowledge of cloud-based VoIP solutions (AWS, Kubernetes, Docker, OpenStack) is a plus. 5. Experience with SDN for network traffic engineering is a bonus. 6. Integrate location-based routing (LoST, PIDF-LO, HELD) 7. Implement XMPP-based messaging for real-time emergency communications. 8. Secure telecom protocols using TLS, IPsec, HTTPS. 9. Collaborate with GIS teams to support geospatial call routing. 10. Maintain and optimize low-latency, high-availability telecom systems 11. Familiarity with SS7, ISUP, and PSTN to IP transition. 12. Certifications in VoIP, SIP, or Cloud Telecom (Cisco, Avaya, AWS, etc.). 13. Familiarity with services regulations (FCC, NENA, EENA).

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