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F5
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Sr Product Support Engineer - Network

Sr Product Support Engineer - Network

8 - 13 years

7 - 11 Lacs

Hyderabad

Posted:6 days ago| Platform:

Apply

Skills Required

Unix Networking Linux WAN VPN Analytical Windows Continuous improvement Technical support Product support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Overview:

The Senior Product Support Engineer is a subject matter expert who leads the resolution of complex technical issues, ensures customer satisfaction, and drives continuous improvement in support processes. This role involves significant cross-functional collaboration and influence to enhance product support capabilities. This role will be based in Hyderabad .

Sounds interestingRead on!

What you will do:

Lead the resolution of critical escalations and provide expert-level support to customers.
Work closely with engineering and product teams to identify and resolve systemic issues.
Mentor and coach junior and mid-level engineers, fostering a culture of learning and excellence.
Develop and implement best practices for escalation management and problem resolution.
Contribute to product improvement initiatives based on customer feedback and support trends.

What you will bring:

Bachelor s degree in computer science, Engineering, or related field; advanced degree preferred.
8 years of experience in technical support, with a focus on escalation management.
Excellent customer service skills together with experience supporting corporate customers and service providers in production environments.
Key areas of knowledge - Protocols, Linux, Networking, Popular Public Cloud Vendors, containerization, Experience with AI technology.
Thorough understanding and experience with HTTP and web applications and Hands-on technical experience preferred with inter-networking/data center operations.
Network: OSI Model, Network & routing protocols, WAN operations
Security: SSL, Cryptography, Firewall, VPN, DDoS & experience in network security exposure.
Familiarity with Windows, MacOS, working knowledge of UNIX/Linux operating systems and commands
Proficiency in cloud platforms such as AWS, Azure, or Google Cloud.
In-depth knowledge of F5 products and enterprise-level support processes.
Proven leadership and mentoring abilities.
Strong analytical, communication, and project management skills.

What You ll Get:

Hybrid working mode
Career growth and development opportunities
Recognitions and Rewards
Employee Assistance Program
Competitive pay, comprehensive benefits , and cool perks
Culture of Giving Back
Dynamic Diversity & Inclusion Interest Groups

Apply if you believe your own unique capabilities can contribute to the success of this role and our organization!

#LI-BH1

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates . Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. .

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Sr Product Support Engineer - Network