Sr. Engineer - Service Management

As Hitachi Digital, a leading company driving digital transformation within the Hitachi Group, we are dedicated to revolutionizing the digital landscape and positioning ourselves as a key player in the global market. Our extensive portfolio of services, offered through our group companies like GlobalLogic and Hitachi Vantara, covers the entire digital lifecycle from conception to execution, with a focus on leveraging our digital expertise and resources to create real-world impact for our customers and society. We are seeking a skilled professional to join our team in New Delhi as an HD IT Function specialist. In this role, you will be responsible for owning, designing, and implementing IT Service Management (ITSM) processes in alignment with global standards and business objectives. Your duties will include defining, documenting, and maintaining ITSM processes, conducting process reviews for continuous improvement, managing major incidents and changes, and collaborating with IT teams and stakeholders to ensure consistent process implementation globally. Furthermore, you will engage in business analysis activities by working closely with IT teams, management, and customers to gather and document requirements for ITSM processes, translating business needs into actionable requirements for process enhancements and system configurations. You will also monitor process performance metrics and propose and implement enhancements to improve efficiency and user satisfaction. Additionally, you will serve as a liaison between the IT Service Management team and various stakeholders to ensure alignment of service management processes with business objectives. The ideal candidate for this role should hold a Bachelor's degree in Information Technology or a related field, with a minimum of 3-5 years of experience in IT Service Management and end-user support roles, including at least 2-3 years in process ownership or business analysis. A deep understanding of ITIL processes, practical experience with ITSM tools such as Jira Service Management and ServiceNow, and proficiency in process analytics and reporting are essential requirements. Candidates with ITIL v4 Foundation certification and experience in global or multi-regional environments will be preferred. If you possess strong analytical, leadership, and communication skills, along with a focus on process improvement and a commitment to championing diversity, equity, and inclusion, we invite you to join our dynamic team at Hitachi Digital. As part of our team, you will have the opportunity to contribute to impactful projects, promote social innovation, and shape the digital future while enjoying industry-leading benefits and a supportive work environment that values your holistic health and wellbeing.,