Sr Analyst III ERP Package Applications

Key Responsibilities:

Support and Maintenance:

• Provide day-to-day support for the SAP GTS system, including troubleshooting issues, analysing problems, and implementing solutions.
• Monitor system performance and ensure that SAP GTS processes run smoothly without any disruptions.
• Assist with the creation of incident tickets and track the resolution of issues in a timely manner.
• Work with SAP Basis and other teams to perform necessary system configurations, updates, and patches.

Configuration and Customization:

• Configure and customize SAP GTS to meet business requirements, including import/export management, customs handling, and compliance management.
• Perform system upgrades, data migrations, and integration activities related to SAP GTS.
• Collaborate with functional and technical teams to enhance the SAP GTS solution for better user experience and operational efficiency.

End-User Training and Support:

• Provide end-user support, addressing functional and technical queries related to SAP GTS.
• Conduct training sessions for new users, ensuring they are well-versed in using the SAP GTS system for compliance, logistics, and customs procedures.
• Prepare user manuals, documentation, and best practices guides for SAP GTS users.

System Optimization:

• Identify and recommend improvements to the SAP GTS configuration and workflow to enhance the effectiveness of trade, logistics, and customs operations.
• Assist in automating processes and improving system efficiency through optimization techniques and best practices.

Collaboration:

• Work closely with business teams (e. g. , logistics, customs, compliance, and IT) to ensure that the SAP GTS system aligns with the company s global trade and compliance goals.
• Collaborate with external vendors or third-party service providers when necessary to resolve complex issues.

Troubleshooting and Incident Management:

• Analyze and resolve issues within the SAP GTS module, including data discrepancies, system errors, and functionality-related problems.
• Provide root cause analysis and work on preventive actions to avoid recurrence of issues.

Documentation and Reporting:

• Maintain documentation for all system configurations, process flows, and issue resolutions.
• Generate periodic reports to track system health, issues, and performance metrics.

Required Qualifications:

• Education:

  Bachelor s degree in Information Technology, Business Administration, or a related field.

• Experience:

  Minimum of 3-5 years of experience in SAP GTS, with a strong understanding of global trade, customs compliance, and logistics processes.

• Technical Skills:

• Hands-on experience in configuring and supporting the SAP GTS module.
• Knowledge of key SAP GTS functionalities such as import/export management, customs handling, compliance, and trade documents.
• Familiarity with integration of SAP GTS with other SAP modules (e. g. , SAP MM, SAP SD, SAP WM) and external systems.
• Strong understanding of regulatory and compliance requirements in global trade.
• Experience with SAP Fiori is a plus.

• Problem-Solving:

  Strong analytical and troubleshooting skills to quickly resolve issues and provide solutions.

• Communication Skills:

  Excellent verbal and written communication skills to interact with business users and technical teams.

Desired Skills:

• Project Management:

  Ability to manage and prioritize multiple tasks, ensuring timely resolution of issues.

• Continuous Improvement:

  A mindset focused on optimizing processes and system performance.

• Collaboration:

  Experience working in cross-functional teams, particularly with global trade, logistics, and IT departments.