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3.0 - 6.0 years
4 - 8 Lacs
Coimbatore
Work from Office
Job Summary: We are seeking a dedicated and skilled Application Support Engineer with strong SQL expertise to join our dynamic team. The ideal candidate will provide technical support, resolve application issues, and ensure seamless system performance. This role requires proficiency in SQL, including the ability to write complex queries, stored procedures, and functions. Key Responsibilities: Provide Level 1 and Level 2 application support for internal and external clients. Investigate, troubleshoot, and resolve technical issues related to applications and databases. Develop and optimize SQL queries, stored procedures, and functions for data extraction, reporting, and troubleshooting. Collaborate with development teams to implement bug fixes, performance enhancements, and application updates. Monitor system performance, identify bottlenecks, and apply necessary optimizations. Ensure proper documentation of issues, resolutions, and updates for knowledge base maintenance. Provide training and guidance to end-users regarding application features and functionality. Required Skills and Qualifications: Bachelor's degree in Computer Science, Information Technology. Proven experience in SQL , including writing queries, stored procedures, functions, and performance tuning. Knowledge of database structures, normalization, and indexing strategies. Strong analytical and problem-solving skills with attention to detail. Excellent communication skills with the ability to interact with technical and non-technical stakeholders. Experience with incident management tools and support ticketing systems is a plus. Knowledge of .NET framework or other programming languages is an advantage.
Posted 11 hours ago
2.0 - 4.0 years
4 - 7 Lacs
Hyderabad
Work from Office
• Complex problem-solving skills. • Knowledge of any SQL Database and ability to write the queries. • Knowledge of any Programming Language will be preferable. • Good written and verbal communication skills.
Posted 2 days ago
2.0 - 5.0 years
3 - 7 Lacs
Navi Mumbai
Work from Office
Role & responsibilities Provide timely and effective support for software applications used across the organization. Troubleshoot and resolve application incidents, issues, and requests logged by users. Analyze logs, error reports, and user feedback to diagnose and fix problems. Monitor application performance and availability using relevant tools and dashboards. Coordinate with development and infrastructure teams for escalations and fixes. Document troubleshooting steps, known errors, solutions, and FAQs for internal knowledge base. Participate in system upgrades, patch deployments, and release testing. Conduct root cause analysis (RCA) for recurring problems and recommend long-term solutions. Assist in onboarding and training users on application functionality when required. Adhere to ITIL practices for incident, problem, and change management. Participate in 24x7 on-call support rotation, if applicable. Preferred candidate profile Strong problem-solving and analytical thinking skills. Hands-on experience in SQL for data investigation and issue resolution. Familiarity with Windows/Linux OS environments. Understanding of APIs, integrations, and web services (REST/SOAP). Knowledge of scripting (e.g., Shell, Python) is a plus. Experience with monitoring/logging tools (e.g., Splunk, AppDynamics, Grafana). Familiarity with ticketing systems such as ServiceNow, Jira, or Zendesk. Strong communication and customer service skills.
Posted 3 days ago
0.0 - 4.0 years
6 - 16 Lacs
Chandigarh
Work from Office
Company Profile Priority Technology Holdings, Inc. (NASDAQ: PRTH), is headquartered in Alpharetta, Georgia USA. Our India office is located in Chandigarh, where our dynamic team builds state of the art, sophisticated Fintech products & solutions. We are an emerging payments powerhouse that offers a single unified platform for Banking & Payments powering modern commerce. Priority offers a unique family of products which integrate into SMB Payments, B2B Payments and Enterprise Payments to help businesses thrive. We are on a mission to offer an industry agnostic platform that enables businesses to collect, store and send money using various new age payment methods. Priority is an employee-first organisation and we continually strive to ensure their professional and personal success supported by employee friendly policies and a positive work environment built on mutual respect and professionalism. We offer a dynamic work environment, with continuous growth & learning opportunities. We believe in growing together and our people are the driving force behind our success. To support our rapid growth, we are seeking talented, motivated engineers to join our office in Chandigarh who will be part of a dynamic global team delivering and supporting technology infrastructure to meet the growth needs of the business. As an AS Engineer, you will collaborate with the Engineering and Development teams to ensure the designed product and service is fully operational with streamlined process and procedures for ongoing support and maintenance. Application Support Engineer will take ownership of resolving product issues through its life cycle and communication to multiple stakeholders. Engineers will ensure process adherence and focus on delivering Quality output.To be successful, you must be an excellent team player and self-motivated person who can carry out duties with minimal supervision. Requirements Work in production support shifts and off hour production emergencies. Monitoring the production environment and ensuring smooth functioning. Develop complex queries for analysis, monitoring and report generation. Analyzing, identifying root cause and resolving technical problems by understanding business operations, product features and technical solutions. Automating scheduled production processes. Testing and controlling the changes applied to the test and production Environment. Documenting of all processes, as appropriate. Perform level of effort estimates for assigned tasks and change orders. Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Train Junior Engineers and other members of the Application Team. Benefits 5 Days Working One Complimentary Meal per Day Internet Reimbursement Gym Reimbursement Group Medical Insurance Mental Health support benefits Relocation Assistance (if Applicable)
Posted 5 days ago
2.0 - 4.0 years
5 - 8 Lacs
Hyderabad, Bengaluru
Work from Office
ROLES AND RESPONSIBILITIES Set up workstations with computers and necessary peripheral devices (routers, printers etc.) Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality. Install and configure appropriate software and functions according to specifications. Develop and maintain local networks in ways that optimize performance. Ensure security and privacy of networks and computer systems. Provide orientation and guidance to users on how to operate new software and computer equipment. Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) Maintain records/logs of repairs and fixes and maintenance schedule. Identify computer or network equipment shortages and place orders. Displays understanding of duties & org policies and procedures. QUALIFICATIONS & SKILLS REQUIRED Certification as IT Technician will be an advantage (e.g., CompTIA+, Microsoft Certified IT Professional) Good knowledge of internet security and data privacy principles Negotiation skills Communication skills Interpersonal skills
Posted 1 week ago
1.0 - 6.0 years
5 - 15 Lacs
Bengaluru
Work from Office
Role & responsibilities Short Description Join our team as a Technical Solutions Analyst III, where you will troubleshoot complex front-end and backend issues, collaborate with cross-functional teams, and deliver exceptional support to ensure a seamless client experience. Description As a Technical Solutions Analyst III, you will be responsible for investigating issues in front-end applications by capturing relevant information, using diagnostic tools, shadowing end users, and testing workflows both internally and externally. You will also perform backend troubleshooting using techniques such as log file analysis, SQL queries, database field updates, and server cycling. Clear and effective communicationboth verbal and writtenwith clients and internal teams is essential. You will document investigation notes, actions taken, resolutions, and create knowledge articles throughout the lifecycle of each issue. You will prioritize tasks based on severity, balancing client expectations with business needs. Collaboration across teams is key to ensuring timely and accurate issue resolution by the right stakeholders. Proficiency in SQL is required. Career Level: IC1/IC2/IC3 Responsibilities Basic Qualifications: Bachelors degree in Computer Science, Information Systems, Software Engineering, or a related field Minimum of 1 years of relevant experience Preferred Qualifications: 1+ years of experience in application support, client/customer support, incident management, problem management, and change management Strong knowledge of SQL The candidate should ideally have experience with Millennium, though it is not mandatory. Willingness to work the 5:30 PM 2:30 AM IST shift Excellent interpersonal skills and the ability to communicate effectively with global teams. Flexibility to work in different shifts and provide on-call support as needed. We welcome and encourage candidates from all backgrounds to apply. Qualifications: Technical Support Troubleshooting SQL (Structured Query Language) Incident Management
Posted 1 week ago
0.0 - 3.0 years
0 - 2 Lacs
Hyderabad, Chennai, Bengaluru
Work from Office
Looking for Fresher Btech (CSC,EEE,ECE) Graduates. Work location - Chennai, Bangalore & Hyderabad. Pls apply for the job in Naukri.com, we will check & update you. Thanks.
Posted 2 weeks ago
2.0 - 5.0 years
4 - 6 Lacs
Hyderabad
Hybrid
Thomson Reuters is the leading source of intelligent information for the worlds businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world’s most trusted news organization. Our Tax & Accounting division is seeking to appoint Support Analyst , based in Hyderabad office working primarily on our corporate suite of products. This role will suit a person who is interested in pursuing a career as a Tax & Accounting Product Specialist. The ideal person we are looking for will be someone who has an Accounting Degree and significant technical expertise, providing support for complex software, Tax & Accounting products, to end users in a commercial environment. This opportunity will see you liaising with our customers and internal stakeholders to assist with inquiries relating to our desktop and cloud solutions. You will also provide 1st level support to clients on all functional aspects of the application and understand issues that are affecting their use of the application and platform. About the Role: Answering, resolving, and updating all TAX related incidents and service requests from users and logging them in the service management system The individual would document and track customer information using our CRM system in accordance with our best practice standards and management instructions Answering phone calls in a timely manner, responding to all calls within the Service Level Agreements (SLA) and resolving as many incidents and service requests as possible on the first call / contact Stakeholder management - providing timely and relevant updates to internal and external stakeholders Follow appropriate departmental and company procedures and policies and maintain good working relationships with internal departments and customers Experience in a client-facing Service Desk or Support Analyst role, troubleshooting and desire to learn Ability to multi-task, work under pressure and to tight deadlines, Adaptable and flexible to business demands Ability to learn and understand new software products with ease along with Excellent organization, planning and implementation skills Contributing to a positive business relationship with our customers About You: Proficient with Microsoft Word, Excel, Outlook, Salesforce High standard of professionalism along with excellent written and verbal communication skills Good numerical and problem-solving skills Experience in a client-facing Service Desk or Support Analyst role Ability to learn and understand new software products with ease Excellent organization, planning and implementation skills Experience identifying and implementing support team processes improvements Adept at navigating within a complex matrixed organization Ability to prepare and deliver presentations for various audiences. Ability to understand and interpret financial statements and to train others on process and system applications. Ability to create and maintain spreadsheets and databases. Requires 3+ years of Tax relevant work-related experience ( Experience in Corporate Tax and Tax Provision/Software preferred ). Bachelor's degree required. Flexible to work rotating shifts between 6AM to 3PM and 11AM to 8PM.
Posted 2 weeks ago
1.0 - 2.0 years
1 - 3 Lacs
Navi Mumbai
Work from Office
Experience: 1 to 2 Years Location: Ghansoli, Navi Mumbai (WFO) Employment Type: Full Time Notice Period: Immediate Job Description: We are looking for a dynamic and detail-oriented SQL Support Executive with strong database knowledge and excellent communication skills. The ideal candidate will be responsible for providing SQL-related technical support, troubleshooting issues, and ensuring data accuracy and availability for business operations. Required Skills: Strong knowledge of SQL Server / MySQL / Oracle (based on your tech stack) Hands-on experience with writing and debugging SQL queries Excellent communication and interpersonal skills Problem-solving attitude with customer-centric approach Candidate Profile: Proactive, self-motivated, and able to work independently Strong analytical skills and attention to detail Ability to handle multiple tasks and work in a fast-paced environment Thanks & Regards Chetna Gidde.
Posted 2 weeks ago
4.0 - 9.0 years
7 - 14 Lacs
Hyderabad
Work from Office
Seeking a Team Lead for Application Support to manage issue triage, QA, release coordination, and team workload across PSN application. Strong cross-functional collaboration and escalation handling required. Required Candidate profile 4+ yrs exp. in app support with leadership skills. Strong in triaging, QA, team mentoring, and coordinating releases. Excellent in communication, problem-solving&customer handling
Posted 2 weeks ago
1.0 - 6.0 years
4 - 9 Lacs
Hyderabad
Work from Office
Provide application support for PSN platform. Troubleshoot issues via email, tickets, and calls. Run daily audits, assist users, and participate in on-call support. Strong MS Office & browser skills needed. Required Candidate profile 0–5 yrs exp. in app support. Strong communication, troubleshooting, and multitasking skills. Proficient in MS Office, browsers, and basic object-oriented programming.
Posted 2 weeks ago
1.0 - 2.0 years
3 - 4 Lacs
Noida, Faridabad, Greater Noida
Work from Office
Role & responsibilities This role requires the team member to follow established guidelines, responds to inquiries through various methods of contacts, processing or request procedures, systems status and network connectivity, and a variety of basic to moderately complex applications and hardware /software problems. Records inquiries, and repair / service requests. Resolves or directs request to appropriate technical area or vendor. Tracks status and follows up to ensure client satisfaction. Escalates to or consults with next level support when solution is unclear. Reports problems with procedures and suggests improvements. Identifies possible alternative solutions for problems, escalates solution for approval, helps to document and submit to knowledge base Identifies problem trends and escalates appropriately Proactively seeks information about our customers, partners and internal areas within TC. Demonstrates an in-depth understanding of the computer systems and processes needed to perform work Builds a reputation as a recognized expert and support resource in a specific line of support. Preferred candidate profile 1. A degree in Computer Science, Information Technology, Business Administration, or a related field is preferred 2. Strong written and verbal communication skills with the ability to convey passion, energy, and enthusiasm. Capable of handling C-level customer communications and creating action plans 3. Must have worked in Customer Service industry with a good exposure of handling Enterprise customers 4. Familiarity with Digital Marketing, ITIL principles and incident management would be an added advantage
Posted 2 weeks ago
4.0 - 6.0 years
4 - 6 Lacs
Bengaluru
Work from Office
Provide L1$ L2 support for Siemens Opcenter MES-related issuest Escalate critical issues or defects to the development team . Assist with deployment and configuration of Siemens Opcenter and MES applications Set up and integrate MES with ERP Required Candidate profile Proven experience in the support, configuration, or implementation of MES solutions, with 2+years in Siemens Opcenter. Experience with database management MS SQL PLCs, SCADA systems, and ERP/WMS i
Posted 3 weeks ago
1.0 - 3.0 years
1 - 2 Lacs
Jewar
Work from Office
Responsibilities: Provide technical support for GreenPay's products, services, and infrastructure. Diagnose and resolve customer and internal technical issues efficiently. Assist in onboarding and training users on new systems and applications.
Posted 3 weeks ago
1.0 - 5.0 years
4 - 6 Lacs
Gurugram
Work from Office
Job Role: Application Chat Support(sql) Location: Gurugram Experience: 1- 3 years
Posted 3 weeks ago
1.0 - 5.0 years
1 - 2 Lacs
Kolhapur, Sangli
Work from Office
Candidate will be required to provide technical support to the client through voice / non voice process. The candidate will take client software requirement and give to development team, test the software and deliver to client Required Candidate profile Candidate should have good communication skill Candidate should be Confident Candidate should be techno savy. It is an office work. MS Office knowledge is must. Only male candidates can apply
Posted 3 weeks ago
1.0 - 4.0 years
1 - 4 Lacs
Noida
Work from Office
We are hiring for the Position "Support Engineer L1" Minimum experience: 1 years Skill Set: SQL, UNIX, Shell Scripting, Support Experience Job Location: Noida, Sector 135 Interview Mode: Face 2 Face Budget: 4 LPA Immediate Joiner
Posted 3 weeks ago
6 - 11 years
15 - 25 Lacs
Hyderabad
Work from Office
Key Purpose The Application Support Analyst will support Vitality Groups systems, applications and services by providing technical support to customers and partners around the world. The Application Support Analyst will drive the resolution of non-major incidents and service requests in accordance with defined Service Level Agreements and Operational Level Agreements. This role requires working flexible hours due to the 24x5 nature of the function. Passive standby during weekends is also required in the event of major incidents. The ideal candidate will have experience supporting systems in production in a cloud based environment. Areas of responsibility may include but not limited to 1st line troubleshooting, application of work arounds and service restoration using available tools, knowledge base and Standard Operating Procedures Investigate, debug and troubleshoot code in order to resolve problems and defects. Facilitate resolution of Incidents and Service Requests throughout the lifecycles and across various teams within the specified Service Level Agreements/Operational Level Agreements Assist with communication, creation, maintenance, scheduling and distribution of reports Ensure all incidents logged meet the minimum entry criteria to enable efficient debugging Application and verification of known solutions or Standard Operating Procedures to Incidents and Service Requests (e.g. assisting with the restarting of services on request, data fixes, ad-hoc data extracts and query executions, etc.) Proactive ticket status updates and escalation/follow ups where applicable Verify resolution with end-users and resolve assigned Incidents and Service Requests Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.) in order to provide input for continuous improvement initiatives regarding ticket trends and opportunities for improvement of processes and procedures Record and classify received alerts and events and initiate an immediate effort in order to restore a failed IT Service as quickly as possible as per severity classification and associated Service Level Agreements Analysis of logs in the error queue and initiating resolution with the respective resolver group Evaluation and escalation of Incidents at risk of breaching Service Level Agreement/Operational Level Agreement to the Incident Team Leader/Manager according to the agreed priority and severity of the incident Collaborate with other VG work streams to troubleshoot and restore services in the event of outages Escalate risks and issues to management timeously depending on severity and impact Create and submit knowledge articles Provide knowledge transfer and upskilling of direct subordinates, peers and junior analysts Available for on-call and emergency response rotation as needed Participate in Post-Mortem/Root Cause Analysis after each event to mitigate problem recurrence Review records produced by Junior team members and provide recommendations for improvement and enhance processes where applicable. Participate in various cross-functional forums and work streams to contribute to the improvement and implementation of policies, frameworks and standards. Personal Attributes and Skills Communicates effectively Values Driven Optimistic Learns on the Fly Resilient Instils Trust People Savvy Drives Results Problem Solver Education and Experience Education: BSc in Computer Sciences/ Information Systems or equivalent IT tertiary qualification Formal Java Qualification (Advantageous) Experience: More than 5 years of experience in an Application Service Desk and Development Role Customer support experience (Advantageous) ITSM Tools (ServiceNow experience Advantageous) SDLC experience (Advantageous) Knowledge: Java, SQL, JSON, GIT, Core Java, Advantageous: Android, iOS, Liferay, Oracle, Postgres, AWS, webservices, microservices, ServiceNow, Dynatrace, Kibana, PowerBI & REST Clients
Posted 1 month ago
5 - 8 years
5 - 13 Lacs
Bengaluru
Hybrid
Job description, Hiring for Java & SQL application support with experience range 5 years & above Mandatory Skills: Java , SQL, Application support Location - Bangalore Education: BE/B.Tech/MCA/M.Tech/MSc./MS Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!
Posted 1 month ago
8 - 12 years
10 - 14 Lacs
Chennai
Work from Office
Must have 8+ yrs into Application Support, RevPro Exp, RightRev Exp Expertise in Oracle PL/SQL & Snowflake mandatory Deep understanding of advanced PL/SQL concepts Willing to work in shifts Only 0-15 days Notice Period considered
Posted 1 month ago
2 - 5 years
3 - 8 Lacs
Bengaluru
Work from Office
RESPONSIBILITIES: Troubleshoot/resolve customer problems of complex nature such as code defects, product configurations (files or data), networking, platform, third party communications, or other issues commonly encountered in systems operation in a networked environment Lead the Q2 platform knowledge acquisition for the SDK Development and Support teams as a whole, and partner with Internal and External Development Teams to improve the overall supportability of the Q2 SDK platform Modify software as necessary including, but not limited to changing scripts, reviewing application logs and making necessary modifications in database tables and tune peripheral applications to resolve the customers problem in a production environment. Regularly update customers via phone, email or client relationship management tool of ongoing troubleshooting and resolution efforts Contribute, as needed, to team caseload management Build solutions to improve overall team efficiencies in the Q2 developer program Regularly receive escalated cases from management, and must prioritize accordingly Route tickets to appropriate team members and other Q2 departments as need while keeping the customer updated with status. Regularly document and report product/application defects to Development team and escalate unresolved problems to the appropriate resources. Proactively seek out, research, and implement improvements to better serve customers Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to. Cultivate cross-department communication, collaboration, and synergy Share best practices with team members to enhance the quality and efficiency of customer support Obtain higher-level direction when needed from the Development team Enable the advancement of others on the team by providing technical guidance and feedback May be called on to conduct training for others to facilitate technical development, or to educate the team on technical details, issues, processes, or troubleshooting Typically requires 2-5 years of related support experience, including full-stack application support. Previous experience with enterprise/mid-sized software support or delivery experience required Server experience with Windows and/or Linux administration, including web servers such as IIS, NGINX, or others. Experience with Python programming preferred but not required Advanced database knowledge with MS SQL (current and supported versions) Must have the ability to work on multiple assignments, prioritize, and resolve issues in a timely manner within a high-pressure environment Ability to discuss technical concepts with non-technical customers, handle tight timelines and demanding constraints needed Experience with cloud or container-based infrastructure preferred Previous knowledge of the banking industry and practices preferred Expert level understanding of the Q2 architecture and process workflow preferred Must have excellent communication skills and have the ability to interact with C-level executives Strong organization skills needed and must pay close attention to detail Must be able to work non-standard hours as needed to support on-call team members and perform scheduled work Benefits Hybrid & Remote Work Opportunities Flexible Time Off Career Development & Mentoring Programs Generous Retirement Benefit Plans, including a company matching HSA program. Health & Wellness Benefits, including a 12-weeks of parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs You Earned it
Posted 1 month ago
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