861 Spi Jobs - Page 3

In an increasingly connected world, the pandemic has highlighted just how essential telecom networks are to keeping society running.The Network Infrastructuregroup is at the heart of a revolution to connectivity, pushing the boundaries to deliver more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise Join Optical Networks division, where innovation meets scale in the AI-driven data center era. With the recent acquisition of Infinera, weve united two industry leaders to create an optical networking powerhousecombining cutting-edge technology with proven leadership to redefine the future of connectivity. Infinera is now part of the Nokia Corporation and its subsidiaries. When you apply, the information you share will be handled with care and used only for recruitment purposes within the group. We are looking for experienced passion driven SW engineers to join our R&D team. Stellar programming skills in one or more C, C++, golang, Shell scripting, Python. Some work experience in software development on embedded/Linux platforms is preferable, but we are open for you as long as your programming skills are right up there. Quick learner of software architecture and module design. Capacity to connect the dots in complex legacy code while developing new features. Understanding on some of the below topics is valuable as these skills will be directly usable. L1 application SW area Software system design, inter-process communication, threading and other OS concepts. Device driver area Boot process on X86 processors with multi OS support, uboot, coreboot. Some experience with BSPs and board provisioning/bring-up. PCI, PCIe, SPI, DMA and I2c protocols. BCM switch programming. IP Stack drivers working knowledge, io-pkt driver. Experience from automated testing in SW development environment We have the opportunity for you to become a systems engineer in the Embedded space and much more. Develop and own L1 application(control path and data-path), related device driver software and features working closely with requirements and customer account teams with deep customer focus. Understand, drive and develop system wide impact features from architecture, design to delivery.Team is also responsible for designing E2E solutions for communications frameworks and data-path setups spanning across Digital (packet) and Optical (channels) areas. We adopt smart and latest technologies to ensure we keep pace with the technology world devising efficient solutions. We have complete ownership and hence responsibility on how a solution is to be devised and implemented. It could be home grown or from 3rdparty application pulls finally ending up in customizing these to suite our customers needs. We go the way to facing and resolving customer queries and resolving customer issues being directly involved with the customer live issues. The team takes full responsibility that a new feature is delivered on time with the right quality using state-of-the-art continuous integration pipelines. We strive for fully automated test suites following TDD.

Project description We are working on a cutting-edge In-Vehicle Platform (IVP) project for a major automotive OEM. The project focuses on delivering a modular software platform supporting next-generation automotive functions such as digital cockpit, connected services, and ADAS. Our Team: The project is driven by an international team of solution architects, developers, and integration engineers located across Europe and Asia. Technologies Used: Embedded Linux, QNX Hypervisor technologies AUTOSAR Adaptive / Classic Yocto, C++, Python, CAN, SOME/IP CI/CD (Jenkins, Git, Docker) Opportunities: Collaboration with international OEMs Exposure to SDV (Software Defined Vehicle) architecture Potential for long-term engagement and career growth in automotive software Responsibilities Define and maintain end-to-end solution architecture for IVP-related components Act as a technical interface between internal teams and the customer Ensure alignment with customer requirements and project constraints Support engineering teams during implementation and integration Lead technical discussions and contribute to solution design documentation Ensure scalability, modularity, and reusability of the proposed solution Collaborate with PM and other stakeholders to ensure successful delivery Skills Must have Proven experience as a Solution Architect or System Engineer in embedded automotive projects Strong knowledge of Linux r QNX-based platforms Familiarity with automotive protocols such as CAN, SOME/IP, UDS Understanding of ECU integration and domain-based vehicle architectures Experience with C/C++ or Python Excellent communication skills in English (B2+) Japanese knowledge Nice to have Experience with AUTOSAR Adaptive or Classic platforms Familiarity with Yocto build system and CI/CD pipelines Background in SDV, domain controller or zonal architecture design Experience in working directly with OEMs Knowledge of cyber-security concepts in the automotive domain Other Languages EnglishB2 Upper Intermediate,JapaneseB1 Intermediate Seniority Senior

Project description Join our team in developing cutting-edge security firmware for Embedded Systems on Chips (SoCs). You will be working on innovative projects that focus on the security subsystem of silicon, including policy implementation, root of trust, TPM/fTPM, and Widevine. This role demands a high level of expertise in trusted applications and handshakes, contributing to the robustness and security of our products. Responsibilities Develop and maintain security firmware for Embedded SoCs Implement and enhance silicon security subsystems, policies, and root-of-trust mechanisms Work with TPM/fTPM and Widevine to ensure secure communication and data protection Debug and review C code to maintain high-quality firmware standards Collaborate with the team using Git/Gerrit for version control and code review processes Contribute to boot loader and Linux kernel development as needed Skills Must have 3-10 years of experience with MANDATORY Very strong in C language programming and debugging Working knowledge of git/Gerrit Side-band/Out-of-band server management. Experience in OpenBMC based BMC FW development mandatory. Experience on redfish Nice to have Familiarity with boot loader and Linux kernel development Experience with JIRA for project management and issue tracking Other Languages EnglishB2 Upper Intermediate Seniority Regular

Project description This is a great opportunity to work as a part of a highly regarded team to deliver leading-edge solutions. We are looking for an experienced engineer for an exciting role to augment our Client's core Linux-embedded team to work on the latest platforms and software. The person will interact closely with key technical experts to ensure the best possible performance and results on the SoC platforms. Responsibilities Developing and optimizing GFX, Multimedia, Display, and Audio drivers according to project requirements. Collaborating with cross-functional teams for seamless integration of drivers. Conducting thorough testing, troubleshooting, and debugging of drivers. Contributing to the improvement and optimization of existing systems. Providing technical guidance and support as needed. Skills Must have Engineer with 8+ years of experience in embedded Linux driver/kernel development Strong C/C++ development skills with a good understanding of object-oriented design Good understanding of Linux fundamentals and audio fundamentals Experience with ALSA ASoC driver development Experience with audio transmission protocols like I2S/TDM, audio DAC/ADC Experience with audio DSP firmware development Experience with bare metal or RTOS based firmware development 10.System knowledge, System Debugging, firmware debugging using JTAG Nice to have Good to have: 1.Experience with Any RTOS porting. 2.Experience with host to DSP communication. Other Languages EnglishB2 Upper Intermediate Seniority Senior

We are looking for an experienced Embedded Developer with a strong technical background and hands-on expertise in embedded systems design and development. The ideal candidate should have 5 to 10 years of solid experience in embedded C programming and assembly language, with deep knowledge of microcontroller-based system design. Core Responsibilities : The primary responsibility will involve the development, testing, and deployment of embedded software for various microcontroller platforms. The candidate should have real-world experience working with Real-Time Operating Systems (RTOS) such as Micrium or FreeRTOS. Additionally, prior exposure to embedded Linux systems will be considered a valuable advantage. The role demands expertise in low-level programming with a deep understanding of hardware-software integration. Candidates must be comfortable working with communication protocols like I2C, SPI, DMA, and UART, which are widely used in embedded hardware interfacing. This also includes working with hardware tools and techniques such as oscilloscopes, logic analyzers, schematic reviews, and PCB layout interpretations for debugging and system validation. Technical Proficiency : - The developer should be highly skilled in working with ARM-based microcontrollers including ARM Cortex-M and ARM7 cores, and familiar with debugging and communication interfaces such as JTAG, SWI (Serial Wire Interface), and SPI Flash memory. - Experience in sensor integration (e.g., light sensors), and modules like GPRS and GPS is essential for developing IoT-enabled embedded systems. - Familiarity with IDEs and debugging tools such as GCC, GDB, Keil, and IAR Embedded Workbench is necessary for effective software development and troubleshooting. - The candidate should be confident in debugging embedded systems at both the software and hardware levels. Additionally, experience with version control tools like Git and SVN is required for collaborative development and code management. The candidate should follow structured development practices including code reviews, documentation, and integration testing. Soft Skills : - Strong problem-solving ability, attention to detail, and the capability to work independently or as part of a team are essential. - Good communication skills are important for coordinating with hardware, QA, and system engineering teams. - This role offers the opportunity to work on cutting-edge embedded technologies and to contribute to the development of robust, high-performance embedded products in domains such as IoT, automotive, industrial automation, and consumer electronics.

Petrofac is a leading international service provider to the energy industry, with a diverse client portfolio including many of the worlds leading energy companies. We design, build, manage, and maintain infrastructure for our clients. We recruit, reward, and develop our people based on merit, regardless of race, nationality, religion, gender, age, sexual orientation, marital status, or disability. We value our people and treat everyone who works for or with Petrofac fairly and without discrimination. The world is re-thinking its energy supply and energy security needs and planning for a phased transition to alternative energy sources. We are here to help our clients meet these evolving energy needs. This is an exciting time to join us on this journey. Are you ready to bring the right energy to Petrofac and help us deliver a better future for everyone? JOB TITLE: Senior Analyst - Engineering systems KEY RESPONSIBILITIES: Responsible for developing and maintaining detailed work processes for SPF. Responsible for SPF integration with other engineering systems and non-engineering systems as required as part of the development applications (Hexagon & In house). Translating the Requirement Specifications into automation using the best practices defined by Hexagon and Petrofac QMS (Quality Management System). Manage the process of change management with respect to SPF application and interfaces with other applications (Hexagon & In house). Rolling out new developments and implementing change management at the appropriate level. Training end users & rolling out the developments as standard methodology across projects and preparing relevant QMS procedures. Develop customised workflows in SPF and maintain it. Develop adapters for in house Applications with SPF. Develop a document management system on SPF. Responsible for problem solving and troubleshooting on critical issues on SPF. Interface with our Clients & JV partners to manage project delivery Delivering the engineering vision as set by Manager Provides strategic support and input into the overall engineering vision and development plan Interacting with other team members, other offices and engineering SMEs regarding Hexagon Smart products issues and requirements in terms of new or existing automation. Analyse the cases according to the QMS guidelines, resolve conflicts/issues and guide the design team. ESSENTIAL QUALIFICATION & SKILLS: Bachelor of Engineering Degree from an accredited College or University and having 10+ years of experience in SPF automation role in a head office environment. Understanding of business processes from FEED to EPC and having worked in the oil and gas industry. Preference will be given to candidates who have business process know how in addition to the expertise with Hexagon tools. Knowledge of engineering activities in relation to SPF. Comprehensive programming expertise using VB 6, .NET, C# and SPF APIs to implement automation routines. Hands-on experience in SPF Schema Configuration, Hexagon SDx Projects. Handled Complex SPF Customizations, SDx and SPF configurations, SDx Web Extensibility, SDV mappings. Having Knowledge on SPF integration with 2D and 3D tools. Have thorough knowledge in SPF TEF & Non-TEF publish activities, configuration, and customization. Sound knowledge in authoring domain and configurations. Ability to customise authoring / integration schemas. Able to analyse SPF development requirement & develop FRS & FDS. Excellent knowledge of SPF automation, project-set-up & configuration and customisation. Knowledge of SPF data structure, metadata, SQL queries. Must be able to work individually and develop adapter, document management system, custom reports for SPF. Able to develop logic to integrate SPF with other Hexagon products & In-house systems. Develop and maintain Corporate Standard Project Setup. Excellent interpersonal skills and teamwork ability. Ability to provide and deliver effective presentations.

We are seeking a highly experienced Senior Embedded Software Engineer to lead the development of our Linux-based ARM industrial gateways. You will be responsible for designing, implementing, and optimizing complex embedded software, focusing on performance, reliability, and security. This role requires a deep understanding of embedded Linux, C++ development, industrial protocols, and hardware-software integration. You will also be instrumental in driving our CI/CD initiatives and ensuring the quality and efficiency of our software development lifecycle. Responsibilities : Embedded Software Development : - Design and develop robust embedded C++ software for ARM-based industrial gateways. - Develop and maintain Linux-based systems using Yocto Project. - Implement multithreaded applications and utilize design patterns for maintainability and scalability. - Develop CLI/SSH-based diagnostic commands for system health monitoring and troubleshooting. Industrial Protocol Integration : - Implement and integrate industrial communication protocols such as CAN, Modbus RTU, Modbus TCP/IP, and SNMP. Peripheral Driver Development : - Develop and implement drivers for embedded peripherals such as I2C, SPI, and UART. System Architecture and Integration: - Design and implement embedded systems architecture, ensuring seamless hardware-software interaction and low-level system integration. CI/CD and Agile Development: - Implement and maintain CI/CD pipelines using tools like Jenkins, GitLab CI, and GitHub Actions. - Participate in agile development processes, including sprint planning, code reviews, and testing. Linux Application Development: - Develop applications for ported SBCs (e.g., Raspberry Pi, BeagleBone, NXP i.MX). - Integrate web servers and RESTful APIs for remote management. Debugging and Testing: - Utilize debugging tools (GDB, JTAG, serial debugging) and command-line services for testing and troubleshooting. - Develop and implement testing strategies for embedded systems. HMI Development (Desired) : - Design and implement HMIs (graphical user interfaces, touchscreens) using frameworks like TouchGFX, Qt, or LVGL for Embedded. Qualifications: - Bachelor's or Master's degree in Electrical Engineering, Computer Engineering, or a related field. - 9-11 years of experience in embedded software development. - Strong proficiency in Embedded C++ programming. - Extensive experience with ARM-based microcontrollers and Linux-based systems (Yocto preferred). - Proven experience with multithreading, IPC, and design patterns. - Hands-on experience with industrial protocols (CAN, Modbus RTU, Modbus TCP/IP, SNMP). - Strong understanding of embedded systems architecture and low-level system integration. - Experience with CI/CD pipelines and agile development methodologies. - Proficient in using debugging tools (GDB, JTAG, serial debugging). - Experience with baremetal programming. - Experience with webserver and RESTful API integration. Sl.No Check List 1 Specify the total number of years spent in the following: 1. Embedded C 2. Embedded C++ development Microcontrollers, RTOS, and Linux-based platforms. Please mention specific controller families you've worked with (e.g., STM32, PIC, Infineon). Note: Excluding testing, documentation, and management tasks. 2 How many years of experience do you have in: 1. Embedded C/C++ programming with RTOS (e.g., FreeRTOS, Zephyr) 2. Linux-based systems (e.g., Yocto, Ubuntu for embedded)? 3 Have you worked with low-level BareMetal programming (e.g., memory management, I/O configuration, setting up interrupts, timers)? Specify your experience in bare metal development or working with peripherals directly. 4 Do you have experience with multithreading (e.g., thread synchronization, mutexes, condition variables) and IPC (e.g., message queues, semaphores, shared memory)? Provide examples of projects where you've used these techniques, especially in RTOS or Linux. 5 Please list the peripherals you have worked with (e.g., UART, SPI, I2C, ADC, RS485, CAN). 6 Industrial Protocol Experience - Modbus RTU, MODBUS TCP/IP. Please say "Yes" if ONLY you have hands on Implementation knowledge. Mention the Years. 7 Have you developed or integrated a web server or worked with RESTful APIs for remote management or data exchange in embedded systems? Please mention any cloud services (e.g., AWS, Azure) or communication protocols (e.g., HTTP/HTTPS) you've worked with. 8 Do you have experience with Linux application development on ported SBCs (e.g., Raspberry Pi, BeagleBone, NXP i.MX)? Please describe your experience in developing applications for Linux-based embedded systems. 9 Have you designed or worked with HMIs (graphical user interfaces, touchscreens) in embedded systems? Describe the frameworks or libraries you've used (e.g., TouchGFX, Qt, LVGL for Embedded), and how you integrated them into your embedded projects. 10 Do you have experience with debugging tools (e.g., GDB, JTAG, serial debugging) and command-line services for testing and troubleshooting embedded systems? How do you approach debugging, testing, and continuous integration in embedded environments?

Embedded C, ARM development, Driver Codes, IoT project Interfacing of Sensors with MCU (ST) Protocol : SPI, UART,I2C, CAN, USB etc , open CPU , BLE , WIFI Required Candidate profile Excellent in Embedded C /C++,, Communication protocol stack development and debugging skills Excellent ability to plan, prioritize, initiate, and handle multiple tasks simultaneously team Player

Job Specs : We are seeking a highly skilled and motivated Firmware Validation Engineer ( Security Management ) to join the offshore development teams of our group companies. You will work with the rapidly expanding team which focuses on the research and development of embedded products. You will work alongside a talented and dedicated group of engineers, all committed to pushing the boundaries of technology and delivering top-notch solutions to our customers. Desired Profile : - Expertise in firmware development on ARM and RISCV microprocessors - Expertise with low level development using embedded C and assembly. - Expertise in hardware board bring up and debugging using JTAG / standard debugging methods) - Expertise with one or more peripherals/controllers like UART, I2C, SPI, QSPI etc - Expertise in defining, designing and developing manual / Automation test cases for firmware functional level testing and system level testing - Strong Knowledge of RTOS, Cryptography concepts (symmetric and asymmetric cryptography, Root of Trust etc), Platform Security and Content Protection concepts - Expertise in perl or python scripting languages for test automation development Job Description : - Design, develop, execute, debug and automate tests to validate security Firmware - Validate security firmware encompassing a wide range of security features at functional and system level - Develops and execute test plans to evaluate functionality, security, and efficiency of firmware utilizing emulation and evaluation boards for pre-silicon and post silicon testing. - Work closely with security lead and other stakeholders to understand requirements and provide feedback. - Triage, analyze, debug, fix and drive issues/tasks to closure

Roles & Responsibilities Test Strategy and Planning o Define and document the overall test strategy for system testing, product testing, and component testing of the hardware-firmware integrated product. o Develop detailed test plans and schedules, ensuring alignment with product requirements and delivery timelines. Requirement Analysis and Test Design o Collaborate closely with product architect, developers, and stakeholders to understand system requirements. o Translate requirements into well-defined test cases, scenarios, and acceptance criteria for all testing levels. Validation and Quality Assurance o Develop or utilize testing frameworks for embedded systems, ensuring reusability and efficiency. o Independently validate product functionality, interoperability, and performance against requirements. o Apply industry standard testing methodologies, tools, and practices to enhance efficiency and product quality. Cross-Functional Collaboration o Work closely with a lean, self-organized team to ensure seamless integration of testing into the development process. Documentation and Artifact Creation o Produce and maintain detailed documentation, including: Test plans, Traceability matrices, Test reports. o Ensure all documentation adheres to industry standards and supports compliance Defect Management and Reporting o Track and manage defects using appropriate tools, ensuring timely identification, prioritization, and resolution. Define test metrics to improve tracking and quality e.g: Coverage matrix Education o Bachelors or Masters degree in Electronics, Computer Science, Embedded Systems, or related fields. Skills Technical o Strong expertise in embedded systems testing, including hardware-software system validation. o Proven experience in successfully qualifying multiple embedded systems or solution-based products through the complete product lifecycle o Proficiency in testing tools and frameworks for embedded systems o Experience with automation tools and scripting languages (e.g., Python, Perl). o Hands-on knowledge of hardware interfaces (e.g., UART, SPI, I2C) and debugging tools o Proven track record of independently managing the testing lifecycle and ensuring high-quality deliverables. o Experience of leading a qualification team of 3-4 members Skills - Nice to Have o Understanding of security protocols, cryptographic modules, and embedded security devices. o Experience in qualifying products that adhere to international standards and specifications

Desired Profile : Expertise in firmware development on ARM and RISCV microprocessors Expertise with low level development in C and assembly. Expertise in hardware board bring up and debugging using JTAG / standard debugging methods) Expertise with one or more peripherals/controllers like UART, I2C, SPI, QSPI etc Expertise in defining, designing and developing manual / Automation test cases for firmware functional level testing and system level testing Knowledge of RTOS, Cryptography concepts (symmetric and asymmetric cryptography, Root of Trust etc), Platform Security and Content Protection concepts Expertise in perl or python scripting languages for test automation development Job Description : Design, develop, execute, debug and automate tests to validate security Firmware Validate security firmware encompassing a wide range of security features at functional and system level Develops and execute test plans to evaluate functionality, security, and efficiency of firmware utilizing emulation and evaluation boards for pre-silicon and post silicon testing. Work closely with security lead and other stakeholders to understand requirements and provide feedback. Triage, analyze, debug, fix and drive issues/tasks to closure

Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: Job Responsibilities: Design, develop, unit test and documentation of the device driver for ARM SoC. Bring up the driver and unit test the driver features in the new ARM SOC. Optimize the driver for maximum performance. Bug analysis/fixing of the issues during product verification stage and customer reported issues. Skills/Experience: At least 2 to 8 years of relevant experience in developing driver development with a record of strong individual technical achievement Strong programming skills in C and Linux experience . Device driver or board support package (BSP) knowledge or development experience. Must have hands on experience in developing the device drivers and bootloaders. Knowledge for ARM/DSP Processor Architecture, JTAG , Emulators. Experience in development of RDK-B , Yocto build framework, QSDK framework and/or PRPL OS development and/or experience in Opensync is added advantage. Must have hands on experience in solving complex system issues with good problem-solving and debugging skills using Hardware debuggers. Excellent communication skills. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field. Education: BE/BTech/MTech in Computer Science or in Electronics preferred with proven success in a challenging academic program. To all Staffing and Recruiting Agencies :

Role Purpose The purpose of this role is to perform the development of VLSI system by defining the various functionalities, architecture, layout and implementation for a client Do 1. Conduct verification of the module/ IP functionality and provide customer support a. Understand the architecture of the module or the IP and create verification environment and the development plan as per Universal Verification Methodology b. Create test bench development and test case coding of the one or multiple module c. Write the codes or check the code as required d. Execute the test cases and debug the test cases if required e. Conduct functional coverage analysis and document the test cases including failures and debugging procedures on SharePoint/ JIRA or any other platform as directed f. Test the entire IP functionality under regression testing and complete the documentation to publish to client g. Troubleshoot, debug and upgrade existing systems on time & with minimum latency and maximum efficiency h. Write scripts for the IP i. Comply with project plans and industry standards 2. Ensure reporting & documentation for the client a. Ensure weekly, monthly status reports for the clients as per requirements b. Maintain documents and create a repository of all design changes, recommendations etc c. Maintain time-sheets for the clients d. Providing written knowledge transfer/ history of the project Deliver No. Performance Parameter Measure 1. Verification Timeliness Quality of Code/ Number of defects Customer responsiveness Project documentation (scripts, test cases etc) 2. Self-development Skill test for next level clearance on Trend Nxt Mandatory Skills: VLSI Board Design. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: TIS Service Desk.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Deliver No PerformanceParameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc Mandatory Skills: TIS Service Desk.

Role Purpose To ensure success as a technical architect, you should have extensive knowledge of enterprise networking systems, advanced problem-solving skills, and the ability to project manage. A top-class technical architect can design and implement any size system to perfectly meet the needs of the client. Do 1. Responsibilities Meeting with the IT manager to determine the companys current and future needs. Determining whether the current system can be upgraded or if a new system needs to be installed. Providing the company with design ideas and schematics. Project managing the design and implementation of the system. Meeting with the software developers to discuss the system software needs. Troubleshooting systems issues as they arise. Overseeing all the moving parts of the system integration. Measuring the performance of the upgraded or newly installed system. Training staff on system procedures. Providing the company with post-installation feedback. 2. Technical Architect Bachelors degree in information technology or computer science. Previous work experience as a technical architect. 3. Managerial experience. In-depth knowledge of enterprise systems, networking modules, and software integration. Knowledge of computer hardware and networking systems. Familiarity with programming languages, operating systems, and Office software. Advanced project management skills. Excellent communication skills. Ability to see big-picture designs from basic specifications. Ability to problem solve complex IT issues. Mandatory Skills: Fullstack Java Enterprise. Experience8-10 Years.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Deliver No PerformanceParameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc Mandatory Skills: TIS Service Desk.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: TIS Service Desk.

Role Purpose The purpose of this role is to perform the development of VLSI system by defining the various functionalities, architecture, layout and implementation for a client Do 1. Conduct verification of the module/ IP functionality and provide customer support a. Understand the architecture of the module or the IP and create verification environment and the development plan as per Universal Verification Methodology b. Create test bench development and test case coding of the one or multiple module c. Write the codes or check the code as required d. Execute the test cases and debug the test cases if required e. Conduct functional coverage analysis and document the test cases including failures and debugging procedures on SharePoint/ JIRA or any other platform as directed f. Test the entire IP functionality under regression testing and complete the documentation to publish to client g. Troubleshoot, debug and upgrade existing systems on time & with minimum latency and maximum efficiency h. Write scripts for the IP i. Comply with project plans and industry standards 2. Ensure reporting & documentation for the client a. Ensure weekly, monthly status reports for the clients as per requirements b. Maintain documents and create a repository of all design changes, recommendations etc c. Maintain time-sheets for the clients d. Providing written knowledge transfer/ history of the project Deliver No. Performance Parameter Measure 1. Verification Timeliness Quality of Code/ Number of defects Customer responsiveness Project documentation (scripts, test cases etc) 2. Self-development Skill test for next level clearance on Trend Nxt Mandatory Skills: VLSI Board Design. Experience3-5 Years.

Role Purpose The purpose of this role is to perform the development of VLSI system by defining the various functionalities, architecture, layout and implementation for a client Do 1. Conduct verification of the module/ IP functionality and provide customer support a. Understand the architecture of the module or the IP and create verification environment and the development plan as per Universal Verification Methodology b. Create test bench development and test case coding of the one or multiple module c. Write the codes or check the code as required d. Execute the test cases and debug the test cases if required e. Conduct functional coverage analysis and document the test cases including failures and debugging procedures on SharePoint/ JIRA or any other platform as directed f. Test the entire IP functionality under regression testing and complete the documentation to publish to client g. Troubleshoot, debug and upgrade existing systems on time & with minimum latency and maximum efficiency h. Write scripts for the IP i. Comply with project plans and industry standards 2. Ensure reporting & documentation for the client a. Ensure weekly, monthly status reports for the clients as per requirements b. Maintain documents and create a repository of all design changes, recommendations etc c. Maintain time-sheets for the clients d. Providing written knowledge transfer/ history of the project Deliver No. Performance Parameter Measure 1. Verification Timeliness Quality of Code/ Number of defects Customer responsiveness Project documentation (scripts, test cases etc) 2. Self-development Skill test for next level clearance on Trend Nxt Mandatory Skills: VLSI Board Design. Experience1-3 Years.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: TIS Service Desk. Experience1-3 Years.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: TIS Service Desk. Experience1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: TIS Service Desk. Experience3-5 Years.

Role Purpose To ensure success as a technical architect, you should have extensive knowledge of enterprise networking systems, advanced problem-solving skills, and the ability to project manage. A top-class technical architect can design and implement any size system to perfectly meet the needs of the client. Do 1. Responsibilities Meeting with the IT manager to determine the companys current and future needs. Determining whether the current system can be upgraded or if a new system needs to be installed. Providing the company with design ideas and schematics. Project managing the design and implementation of the system. Meeting with the software developers to discuss the system software needs. Troubleshooting systems issues as they arise. Overseeing all the moving parts of the system integration. Measuring the performance of the upgraded or newly installed system. Training staff on system procedures. Providing the company with post-installation feedback. 2. Technical Architect Bachelors degree in information technology or computer science. Previous work experience as a technical architect. 3. Managerial experience. In-depth knowledge of enterprise systems, networking modules, and software integration. Knowledge of computer hardware and networking systems. Familiarity with programming languages, operating systems, and Office software. Advanced project management skills. Excellent communication skills. Ability to see big-picture designs from basic specifications. Ability to problem solve complex IT issues. Mandatory Skills: Fullstack Java Enterprise. Experience8-10 Years.

Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation Mandatory Skills: TIS Service Desk. Experience3-5 Years.