Posted:1 month ago|
Platform:
Work from Office
Full Time
Role & responsibilities Monitor network, server, and system alerts via tools and dashboards Identify, diagnose, and troubleshoot performance issues, outages, or failures Escalate unresolved issues to higher-level support teams as per SOPs Maintain detailed logs of incidents, resolutions, and routine checks Perform health checks of IT systems and data centers periodically Follow up with vendors or internal teams on pending issues or hardware replacements Maintain documentation for standard operating procedures and network diagrams Ensure 24x7 system availability in collaboration with the IT team (may include rotational shifts) Preferred candidate profile Bachelors degree in Computer Science, IT, or related field 1–3 years of experience in a similar IT/NOC support role Strong understanding of LAN/WAN, routers, switches, firewalls, and server environments Hands-on experience with monitoring tools (e.g., Nagios, Zabbix, SolarWinds, PRTG) Basic knowledge of Windows/Linux server administration Excellent problem-solving and communication skills Ability to work in a fast-paced, rotational shift environment
Trident Group
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