Specialist, CAM Support Engineer

As a global leader in diversified electronics for the semiconductor manufacturing ecosystem, KLA plays a crucial role in the production of virtually every electronic device worldwide. Our innovative systems and solutions are instrumental in the manufacturing process of wafers, integrated circuits, packaging, printed circuit boards, and flat panel displays. With a strong focus on innovation, we invest 15% of our sales back into research and development to accelerate the delivery of tomorrow's electronic devices. At KLA, our teams of physicists, engineers, data scientists, and problem-solvers collaborate with leading technology providers to drive advancements in technology and tackle challenging problems. We are currently looking for a skilled and customer-focused Technical Support Engineer to join our team. In this role, you will be responsible for providing exceptional technical support for our Frontline software solution, ensuring customer satisfaction and operational excellence. Your key responsibilities will include: - Providing first-line technical support for Frontline software, including installation, version upgrades, troubleshooting, and issue resolution. - Acting as the primary point of contact for customers, delivering timely and effective solutions while maintaining a high level of customer satisfaction. - Documenting and escalating complex technical issues and feature requests to the R&D team for further investigation and resolution. - Collaborating closely with regional Sales Managers to support business development and ensure seamless customer onboarding and retention. - Partnering with Product Management and Marketing teams to address escalated technical matters and contribute to product improvement initiatives. - Maintaining detailed records of customer interactions, technical issues, and resolutions in the support system. To qualify for this position, you should have a Bachelor's or Master's level degree with related work experience of 3-5 years. The ideal candidate will have proven experience in technical support, software troubleshooting, or a related field. Strong understanding of software installation, configuration, and maintenance is required, along with excellent communication and interpersonal skills and a customer-first mindset. The ability to work collaboratively across departments and manage multiple priorities is essential. Familiarity with CAM or CAD solutions is considered a major plus. At KLA, we offer a competitive and family-friendly total rewards package designed to reflect our commitment to an inclusive environment. We provide benefits that cater to the diverse needs of our employees and are proud to be an equal opportunity employer. It is important to be aware of potentially fraudulent job postings and suspicious recruiting activities; KLA never asks for financial compensation during the recruitment process. If you have any concerns about the legitimacy of a job posting or recruitment activity, please reach out to talent.acquisition@kla.com for verification. We take privacy seriously and handle all information confidentially.,