3.0 - 7.0 years

0 Lacs

maharashtra

On-site

You will be responsible for providing technical support in the development and implementation of customer applications and company products. This will involve conducting on-site enhancements, maintenance, and support for both new and existing systems. Additionally, you will be required to implement new product configurations, software upgrades, install network devices, and hardware components or peripherals. Your role will also include diagnosing, troubleshooting, and repairing technical problems that may arise. As part of the job function, you will need to be knowledgeable about the company and third-party vendor products that are utilized in the customer's application and systems. You will be exposed to some complex tasks within the job function and are expected to have mastered most of the basic job duties. While you may still receive occasional direction in certain aspects of your work, you should be able to accomplish more straightforward tasks independently. To excel in this role, you should have a general proficiency with the tools, systems, and procedures required to fulfill the job responsibilities. There may be instances where you need to consult with senior or specialist staff members for advice on technical issues. Your ability to adapt to new technologies and your problem-solving skills will be key to your success in this position.,

Posted 2 days ago

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Assistant Manager - LMS Admin Genpact

0.0 years

0 Lacs

Gurugram, Haryana, India

On-site

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients . Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI . Inviting applications for the role of Ass istant Manager - LMS Admin As Learning Management System (LMS) manager , you will be responsible for managing the training catalog, learner data, platform administration, troubleshooting content issues, and act as Point of Contact for the LMS provider. Responsibilities General Regular daily operation and configuration of LMS. K nowledge of current technology as it applies to LMS software and systems. Adhere to policy and procedures to ensure security and integrity of the LMS. Collaborate with the client on training needs and opportunities for the expansion of talent development within the organization. Manage common mailbox and daily queries of stakeholders I dentify and triage cases to relevant cross functional teams. Respond to L0 questions that can be answered with common response User and Course Management Create login credentials and manage permissions. Manages course enrollment including progress tracking. Create and manage Learning Objects Generate assignment , c ompletion , and any other reports Create and manage training audiences Troubleshoot common issues related to the LMS Ensure the LMS is kept updated with courses and materials and archive outdated content. Incident Man a gement A ddress access related issues, completion related issues, content related issues, User Interface related issues, troubleshoot and escalate issues that require helpdesk support of the LMS vendor System Upgrades Conduct regular system audits and perform software upgrades to maintain functionality and performance Support and manage migration of content and data from legacy systems Build, configure, test oracle functionalities and work with HRIS team to move it to production Training and Documentation Develop SOPs, user guides, manuals for LMS roles Testing In case of LMS upgrade , sample t esting the content against pre-defined checklist for functionalities, completion recording, reporting records and scores to user profile. Test case documentation . Qualifications we seek in you! Minimum Q ualifications / Skills Bachelor&rsquos degree H ands-on experience of any major LMS Excellent knowledge of LMS and LMS standards Technical skills including troubleshooting course issues, and acting as POC for LMS vendor through upgrades Ability to troubleshoot and resolve technical issues Ability to work independently Ability to communicate clearly with the client and manage client and stakeholder expectations and requirements Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit . Follow us on , , , and . Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training .

Posted 3 weeks ago

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