Software Program Analyst - Salesforce

In this vital role at Amgen, you will be responsible for supporting, monitoring, maintaining, and enhancing software applications and solutions that meet business needs, ensuring the availability and performance of critical systems and applications. Your primary focus will involve working closely with the product team, the Salesforce Platform team, and other engineers to create high-quality, scalable software solutions, automate operations, monitor system health, and respond to incidents to minimize downtime. Your responsibilities will include supporting, monitoring, maintaining, and enhancing existing business solutions using Salesforce, implementing automation solutions using Flow Builder, Apex triggers, and Workflow Rules, managing Salesforce security models, deploying code from sandbox environments to production, staying updated with the latest trends, collaborating with product and business teams, designing and implementing applications and modules, analyzing functional and technical requirements, developing and executing tests, identifying and resolving software bugs, maintaining detailed documentation, customizing modules to meet specific business requirements, integrating with other systems and platforms, and providing ongoing support and maintenance for applications. To qualify for this role, you should have a Master's degree with 1 to 3 years of Computer Science, IT, or related field experience, a Bachelor's degree with 3 to 5 years of experience, or a Diploma with 7 to 9 years of experience. Preferred qualifications include strong knowledge of information systems and network technologies, hands-on experience developing SFDC applications, integrating Salesforce.com with other applications, maintaining SaaS and COTS solutions, understanding Agile and Scrum methodologies, and working in a DevOps environment. Additionally, good-to-have skills include experience in Mulesoft or cloud technologies, Veeva MedComms, Komodo Publication Planning, and Copado DevOps. Professional certifications such as SAFe for Teams, Salesforce Administrator, Salesforce Advanced Administrator, and Platform App Builder are preferred. Soft skills required for this role include excellent analytical and troubleshooting skills, strong communication skills, ability to work effectively with global teams, initiative and self-motivation, multitasking abilities, and a team-oriented focus. This position will require you to work the second shift, including evening shifts based on business requirements. Amgen offers competitive benefits, comprehensive Total Rewards Plans, and a supportive culture for your professional and personal growth. Join us at Amgen and make a lasting impact with our team. Apply now at careers.amgen.com.,