Software Implementation & Support Specialist - India

You will be joining SpotOn's Financial Services group as a Software Implementation & Support Specialist within the Implementation team. Your main focus will be on DayCheck, SpotOn's earned wage access solution aimed at providing restaurant employees with access to their tips once approved, ultimately enhancing financial flexibility for employees and streamlining operations for restaurants. Your responsibilities will include setting up and configuring new DayCheck accounts, ensuring a smooth experience for merchants and employees across various SpotOn tools and services. You will also be in charge of validating account setup, conducting training sessions for merchants and internal teams on DayCheck functionalities, handling advanced support requests, managing new activation cases, and collaborating with global teams. Additionally, you will contribute to tooling improvements, process documentation, and feedback loops to drive product and implementation enhancements. The ideal candidate should have at least 4 years of experience in product implementation, technical onboarding, or customer support roles, possess strong problem-solving skills, excel in communication and documentation, demonstrate organizational skills, attention to detail, and customer empathy. It is essential to have the ability to manage multiple projects simultaneously, work collaboratively, and independently drive tasks forward. A high school diploma is required, while a Bachelor's Degree is preferred. SpotOn values its employees and offers a competitive benefits package, including medical insurance with coverage for the employee and their family up to INR 8,00,000. Join us at SpotOn, where we prioritize our people and their growth while driving success through innovative technology solutions.,