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Software Development Engineer - Service Management

Software Development Engineer - Service Management

Microland

1 - 5 years

1 - 5 Lacs

Bengaluru Karnataka India

Posted:3 days ago| Platform: Foundit logo

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Skills Required

Kernel Patching Scripting Automation Clustering Fundamentals

Work Mode

On-site

Job Type

Full Time

Job Description

Role Responsibilities:

Monitor and investigate system logs across Windows, VMware, and Hyper-V environments, identifying and troubleshooting issues
Resolve issues based on troubleshooting, referring to KEDB or Knowledge Bases, and updating tickets with actions taken and outcomes
Escalate unresolved or complex issues to L3 SMEs, supporting troubleshooting efforts and coordinating with third-party vendors
Ensure compliance with processes, prepare detailed shift handover reports, and monitor ticket SLA adherence

Job Requirements:

Bachelor's degree in Engineering or Science (UG), Postgraduate preferred
Certification: OS 201, Windows Server Administration, VMware 201, Virtualization Fundamentals
Experience in kernel patching, system troubleshooting, and adding storage for DB requirements
Strong scripting skills for automating monitoring and performance tasks

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Microland

Information Technology & Services

Chennai

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Software Development Engineer - Service Management