Lead - Service Management (SM4)

7 - 12 years

7 - 11 Lacs

Posted:4 days ago| Platform: Foundit logo

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Skills Required

Work Mode

On-site

Job Type

Full Time

Job Description

Role Responsibilities:

  • Aid the Service Management team on major incidents and drive the efficiency of the incident management process.
  • Monitor and recommend improvements for incident management effectiveness.
  • Ensure timely submission of weekly/monthly productivity reports and Dashboards.
  • Provide escalation support for user issues and manage a team of 6-8 members.

Job Requirements:

  • B.E/B.Tech/MCA in relevant fields
  • ITIL Certification (Mandatory)
  • Experience in managing teams of 4-10 people
  • Hands-on experience in major incident management (P1, P2) and IT service management processes

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Microland logo
Microland

Information Technology & Services

Chennai

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