Software Delivery Lead

Software Delivery Lead

You will lead delivery of products such as:

• Head-End System (HES)
• Meter Data Management (MDM)
• Unified Billing Systems (UBS)
• Mobile Applications (Consumer & Officer)
• Workforce Management Platforms

Your role is critical to meeting client commitments, driving continuous improvement, and supporting BCITSs mission to deliver reliable, scalable enterprise software.

Key Responsibilities

• Delivery Ownership

• Take complete ownership of

  end-to-end software delivery

  of all BCITS products across projects and customers.
• Develop and manage detailed delivery plans, schedules, and resource allocation.
• Ensure adherence to contractual commitments, SLAs, and quality standards.

• Project & Program Management

• Oversee multiple concurrent software delivery projects, ensuring they are executed on time, within scope, and within budget.
• Track project health and proactively resolve delivery challenges, dependencies, and risks.
• Ensure smooth transitions across project stagesfrom development to implementation, testing, and go-live.

• Team Leadership

• Lead and mentor cross-functional delivery teams, including project managers, developers, QA engineers, and deployment specialists.
• Foster a culture of accountability, ownership, and continuous improvement.

• Stakeholder Communication

• Serve as the primary point of contact for delivery-related communication with clients, partners, and internal stakeholders.
• Provide regular updates to senior management on delivery status, risks, and achievements.

• Process Excellence

• Establish and continuously improve delivery processes, tools, and standards.
• Drive implementation of best practices in Agile/Scrum methodologies.
• Ensure compliance with security, compliance, and data privacy requirements.

• Quality Assurance & Customer Success

• Oversee product testing, acceptance, and handover to support/operations.
• Ensure delivered solutions meet customer expectations and contractual obligations.