Social Media Response Manager (ORM)

4 - 8 years

0 Lacs

Posted:3 days ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

As a Brand Manager focused on Social Media & Online Reputation, your primary role will involve driving the brand narrative across digital platforms, maintaining a strong online reputation, and increasing engagement with existing and potential learners. You will thrive in a dynamic, fast-paced environment and possess a solid understanding of online reputation management, community engagement, and brand response strategies. Your responsibilities will include Online Reputation Management (ORM), where you will be tasked with monitoring, addressing, and resolving queries, complaints, and reviews on various platforms such as Quora, Reddit, Twitter, Facebook, YouTube, BBB, Google Reviews, and Trustpilot. Collaboration with Escalation and Customer Success teams to manage critical issues effectively, minimize negative sentiment, and build brand trust will be essential. Utilizing tools like Brandwatch, Sprinklr, or similar platforms, you will also track and analyze brand mentions, sentiment trends, and competitor presence. To excel in this role, you should possess at least 3-5 years of experience in Brand Management, Online Reputation Management, or Social Media Marketing. A proven track record of managing community engagement on platforms like Quora, Reddit, Twitter, Facebook, and YouTube is crucial. Practical experience with social listening tools, ORM tools, and sentiment analysis tools is required. Strong communication skills, adept stakeholder management, conflict resolution abilities, and the capacity to handle pressure and time-sensitive situations with tact are essential qualities for success. Previous experience in EdTech, SaaS, or consumer-facing tech products will be advantageous.,

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