SOC Customer Management (SCM) Engineer

Job Description

Who we are Were a leading, global security authority thats disrupting our own category. Our encryption is trusted by the major ecommerce brands, the worlds largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. Thats digital trust for the real world. Job summary The primary focus for this position is to assist with the onboarding of new customers, new services, and creation of effective service templates primarily in our UltraWAF service. The engineer also checks system conditions, designs, and updates procedural manuals to reflect changes in the environment, maintains a record of changes made to the networks and is responsible for ensuring network security. The engineer can be called any time in case of system failure. What you will do Deploy, adjust, and troubleshoot customer services on the UltraWAF and Proxy services during their shift. Upload and deploy x509 certificates. Build and maintain WAF policies. Tune WAF policies to eliminate false-positives. Build custom rules to support customer objectives. Build and deploy responder policies to to manage customer traffic. Provide support during application-layer DDoS attacks. Monitor and manage activity from bots and other automated web clients. Assist in the creation and updating of SOC and SCM processes related to the UltraWAF and Proxy services. Manage customer provisioning on the above services. What you will have Knowledge of application-layer proxies. Knowledge of network-layer proxies. Understanding of x509 certificates and TLS. Knowledge of HTTP requests and responses. Understanding of virtual patching and web application CVEs. Experience working in a Security Operations Center. Fluent in writing and speaking English. Excellent written and verbal communication skills, as well as interpersonal skills. Demonstrated ability to engage in continuous learning and applying strong analytical skills to respond to customer needs and problem-solving. Nice to have Experience with Arbor equipment and Sightline Threat Management system. Benefits Generous time off policies Top shelf benefits Education, wellness and lifestyle support #LI-SD1