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4.0 - 9.0 years
4 - 8 Lacs
Hyderabad
Work from Office
Test Engineer - Functional consultant (4 years to 6 years) Key Responsibilities Provide Status to the Test Leads Understand Functional Requirement and test scenarios Execute test cases and reporting of the status Defect reporting and provide inputs to leads during discussions Communicate effectively with project team IF needed Design Test Cases based on the test scenarios Skills Needed Must to have Strong experience in manual testing Work experience in Functionality Testing, GUI Testing, Integration Testing Experience in Retail (Supply Chain Management) Domain knowledge Strong written and communication skills Good communication skills. Experienced in Test execution Knowledge of test management tools used in industries today. Nice to have Good people/interpersonal skills Good analytical and troubleshooting skills (the ability to think logically through a problem) Capable of working under a fast pace and dynamic working environment Experienced in preparing test data, preparation of test cases Experience in Responsive Testing Self-driven and able to work by yourself or within a team Work experience in Smoke Testing, System Testing, Sanity Testing etc
Posted 2 hours ago
9.0 - 14.0 years
12 - 16 Lacs
Telangana
Work from Office
Role/Requirement Test Lead Oracle Retail - Reporting / Analytics / BI Grade Experience 2 to 9 years Main Responsibilities Defining the scope of testing within the context of each release/delivery Provide Project Status to the Project Manager Work assignment of test team Working closely with BAs, functional lead and Development team. Planning, deploying and managing the testing effort for any given engagement/release Design Test scenarios and Test Cases Bug Tracking and Reporting Communicate effectively with client, multifunctional team, developers, and Off shore team Skills Needed Very client focused with regards to service delivery Experience in Retail Domain Experience in Oracle Retail - Reporting / Analytics / BI Test plan preparation Strong written and communication skills Implement effective managerial and testing techniques Ability to interact with technical team to convert functional requirement to test specs. Must have excellent written and communication skills. Experienced in preparing test data, Preparation of test cases and Test execution Very client focused with regards to service delivery Nice to have Good people/interpersonal skills Good analytical and troubleshooting skills (the ability to think logically through a problem) Capable of working under a fast pace and dynamic working environment Experience in Responsive Testing Good knowledge of testing tools used in industries today. Very client focused with regards to service delivery Self-driven and able to work by yourself or within a team Work experience in Smoke Testing, Functionality Testing, GUI Testing, System Testing, Regression Testing, Sanity Testing
Posted 2 hours ago
5.0 - 8.0 years
3 - 6 Lacs
Hyderabad
Work from Office
Summary: Implement and support SAP Sales & Distribution Customer Service module to manage after-sales service processes, returns, warranties, and repairs. Key Skills: SAP SD-CS, service order management, returns processing, integration with CRM and billing.
Posted 2 hours ago
4.0 - 6.0 years
5 - 9 Lacs
Hyderabad
Work from Office
Main Responsibilities Understand the business requirements and functional specification Design Test scenarios and Test Cases Execute Test Cases Manage Defect Tracking and Reporting Provide work Status to test lead Communicate effectively with client, multifunctional team, developers, and Off shore team Skills Needed Overall good experience in Manual testing Must have experience in Retail Domain. Experience in testing Automation Tool - Selenium . Ability to interact with technical team to convert functional requirement to test specs. Experienced in preparing test data, Preparation of test cases and Test execution Very client focused with regards to service delivery Nice to have Good people/interpersonal skills Experience in integration testing will be added advantage Good analytical and troubleshooting skills (the ability to think logically through a problem) Capable of working under a fast pace and dynamic working environment Good knowledge of testing tools used in industries today. Role/Requirement Test Lead Mobile Testing Automation ( Selenium ) Grade C1 Experience 6 to 9 years Main Responsibilities Defining the scope of testing within the context of each release/delivery Provide Project Status to the Project Manager Work assignment of test team Working closely with BAs, functional lead and Development team. Planning, deploying and managing the testing effort for any given engagement/release Design Test scenarios and Test Cases Defect Tracking and Reporting Communicate effectively with client, multifunctional team, developers, and Off shore team Skills Needed Very client focused with regards to service delivery Experience in Retail Domain Strong Experience in Automation Testing (Tool Selenium) Test plan preparation Strong written and communication skills Implement effective managerial and testing techniques Ability to interact with technical team to convert functional requirement to test specs. Must have excellent written and communication skills. Experienced in preparing test data, Preparation of test cases and Test execution Very client focused with regards to service delivery Nice to have Good people/interpersonal skills Good analytical and troubleshooting skills (the ability to think logically through a problem) Capable of working under a fast pace and dynamic working environment Experience in Responsive Testing Good knowledge of testing tools used in industries today. Very client focused with regards to service delivery Self-driven and able to work by yourself or within a team Work experience in Smoke Testing, Functionality Testing, GUI Testing, System Testing, Regression Testing, Sanity Testing Role/Requirement Tester Mobile Testing Automation (Tool Selenium) Grade B1 Experience 2 to 4 years Main Responsibilities Understand the business requirements and functional specification Design Test scenarios and Test Cases Execute Test Cases Manage Defect Tracking and Reporting Provide work Status to test lead Communicate effectively with client, multifunctional team, developers, and Off shore team Skills Needed Overall good experience in Manual testing Must have experience in Retail Domain. Experience in testing Automation Tool - Selenium . Ability to interact with technical team to convert functional requirement to test specs. Experienced in preparing test data, Preparation of test cases and Test execution Very client focused with regards to service delivery Nice to have Good people/interpersonal skills Experience in integration testing will be added advantage Good analytical and troubleshooting skills (the ability to think logically through a problem) Capable of working under a fast pace and dynamic working environment Good knowledge of testing tools used in industries today.
Posted 2 hours ago
5.0 - 9.0 years
7 - 14 Lacs
Nagpur
Work from Office
Develop test cases and automation scripts for core applications and new features and ensure defect free release of the application Review the customer requirements document the Test Plan detailing a systematic approach to testing including test scope, schedules, responsibilities, approach, reporting, etc Also provide inputs on the effort estimation for testing Co ordinate between onsite/offshore teams, customers, other support groups for smooth implementation of testing and to manage escalations as required Review the development of test cases, test scripts and test data for functional and non functional testing Ensure review defects are fixed and closed Ensure the test execution is as per the planned execution dates, and quality of deliverables as planned Escalate situations if required at appropriate times Carry out sanity check on all core applications by running automated scripts and publish the results for integration tests Analyse the test results by performing root cause analysis and suggest necessary actions as required such as bug resolution, code optimization etc Ensure test defects are tracked to closure Review and regulate progress (schedule, cost, quality etc ) and meet performance objectives as per the project plans Prepare and circulate important test metrics to stakeholders Ensure supporting documents and knowledge base is created from testing results for further reference and that the defects are logged properly and test results are uploaded
Posted 2 hours ago
5.0 - 10.0 years
6 - 9 Lacs
Hyderabad
Work from Office
1. We are looking for Cross-functional data migration lead. 2. we expect resource to have experience about SAP functionality of various modules SAP AR, AP, Asset. SCM, EWM. 3. lead will be responsible to co-ordinate the stakeholders & be the face of SI team members supporting the project. 4. Lead will be responsible for the deliverables during project as per Vodafone process. 5. Lead will be responsible for the planning/execution for the Mocks/production. 6. Lead will be responsible to highlight the issues/risk on timely basis. 7. lead should also help team members as & when help required in execution.
Posted 3 hours ago
3.0 - 7.0 years
4 - 7 Lacs
Ghaziabad, New Delhi, Sahibabad
Work from Office
As a Project Manager (Execution), you will be responsible for leading and overseeing the successful execution of industrial automation, power, oil & gas, and substation projects. You will coordinate between various stakeholders to ensure timely and efficient project completion. Key Responsibilities: Oversee end-to-end project execution from planning to commissioning. Conduct site walk-downs for commissioning and I/O database preparation. Manage third-party communication integration in PLC systems. Supervise control system installation, testing, and start-up procedures. Execute logic simulation and testing per control write-ups. Conduct Pre-FAT, Factory Acceptance Testing (FAT), and post-FAT clean-up. Perform functional testing of I/O interfaces and ensure seamless system integration. Handle Annual Maintenance Contracts (AMCs) and support existing PLC/DCS control system installations. Execute retrofit and upgrade activities for installed control systems. Ensure compliance with safety, quality, and industry standards.
Posted 3 hours ago
10.0 - 12.0 years
5 - 11 Lacs
Hyderabad
Work from Office
Develop test cases and automation scripts for core applications and new features and ensure defect free release of the application Review the customer requirements document the Test Plan detailing a systematic approach to testing including test scope, schedules, responsibilities, approach, reporting, etc Also provide inputs on the effort estimation for testing Co ordinate between onsite/offshore teams, customers, other support groups for smooth implementation of testing and to manage escalations as required Review the development of test cases, test scripts and test data for functional and non functional testing Ensure review defects are fixed and closed Ensure the test execution is as per the planned execution dates, and quality of deliverables as planned Escalate situations if required at appropriate times Carry out sanity check on all core applications by running automated scripts and publish the results for integration tests Analyse the test results by performing root cause analysis and suggest necessary actions as required such as bug resolution, code optimization etc Ensure test defects are tracked to closure Review and regulate progress (schedule, cost, quality etc ) and meet performance objectives as per the project plans Prepare and circulate important test metrics to stakeholders Ensure supporting documents and knowledge base is created from testing results for further reference and that the defects are logged properly and test results are uploaded
Posted 3 hours ago
6.0 - 11.0 years
8 - 17 Lacs
Hyderabad
Work from Office
TOSCA automation tester SAP functional experience HP ALM,QA Testing-Functional-ERP/Performance Testing-SAP
Posted 3 hours ago
5.0 - 10.0 years
3 - 7 Lacs
Hyderabad
Work from Office
Greetings from IDES LABS PVT LTD Immediate Openings on SAP Test Automation Analyst _Pan India_Contract Experience5+ YearsSkillSAP Test Automation AnalystLocationPan IndiaNotice PeriodImmediate.Employment TypeContract Hands-on experience in automating test processes in Tricentis TOSCA tool.Hands-on experience in working on SAP E2E Functional Processes on various integrated modules.Develop and Maintain Test Frameworks in Selenium/Java. Must have 3 and more than 3 years of experience in Test automation .2 years mandate experience in Selenium.
Posted 3 hours ago
5.0 - 8.0 years
4 - 8 Lacs
Hyderabad
Work from Office
Immediate Openings on SAP PTP_PAN INDIA_FULLTIME Skill : SAP PTP Location : PAN INDIA Notice Period: Immediate . SAP P2P Master Data Invoice control, , P2P Process Integration with SD/FI/EW, Interface API/IDOC/BAPI/BADI.
Posted 4 hours ago
4.0 - 6.0 years
6 - 8 Lacs
Gurugram
Work from Office
Mandate skills Hands-on experience of minimum 4-6 years in QA Role. Working knowledge in Insurance domain. Expertise in manual testing and should have conceptual knowledge of automation testing. Other skills Strong knowledge of software QA methodologies, tools, and processes. Experience in writing clear, concise and comprehensive test plans and test cases. Should have Strong testing aptitude with clear understanding of testing concepts (testing life cycle test plan test strategy defect life cycle). Familiarity with common defect tracking tools (i.e. JIRA, Bugzilla, etc.) Exposure to Regression, Load and Performance Testing. Good knowledge of database and able to write SQL queries. Ability to collaborate and communicate effectively with all project roles, across multiple project teams. Duties and Responsibilities: Understand requirements user stories, system requirements and create corresponding test scenarios and test cases. Performing Software Testing, Smoke Testing, Regression Testing, GUI testing. (Mobile & Web Applications). Communicate testing progress, results, and other relevant information to the project team and other stakeholders based on test plans. Track defects, create and maintain testing reports.
Posted 4 hours ago
4.0 - 9.0 years
13 - 17 Lacs
Bengaluru
Work from Office
Project description We've been engaged by a large European Bank to provide resources to their Murex program. Joining this program you will have the benefit of working with an established client team, fully involved in the project initiation through to project implementation. Responsibilities You will be working with an established team of Murex Test Analysts both in India and onshore and perform tasks linked to test design/strategy, unit testing, SIT & UAT. The automated testing platform used by the client is MXtest. Daily tasks include: Perform a detailed analysis around the products and modules in scope to determine the coverage required Define stream test strategy and approach Configure, execute, and report on test phases/test cycles Configure and automate trade insertion, event insertion, reports and extract reconciliations Work with business analysts, developers, and vendors to resolve defects Review and quality assure test cases Skills Must have 4+ years of Murex Functional testing experience Good exposure to Murex functionality, mainly on FO, BO, and MO. Experience within global markets, good functional understanding Good understanding of FI, IRD type trades is expected Experience in test planning and defining test strategies for small to medium-sized changes. Building test scenarios based on the Client Requirement Strong understanding of and adherence to general test practices. Some experience in Murex-specific test best practices is expected Experienced in working with stakeholders (client team) and able to prioritize work. Should be able to help the junior analyst in his day-to-day work Nice to have Experience in MxTest / Onyx experience would be a plus Experience in other Murex modules like Market Risk, Credit Risk, Accounting, etc. Other Languages EnglishB1 Intermediate Seniority Senior
Posted 4 hours ago
0.0 - 1.0 years
1 - 3 Lacs
Zirakpur
Work from Office
Job Title: QA Software Tester Company: Softiatric IT Services Location: Zirakpur, Punjab Preferred Candidates From: Zirakpur, Panchkula, Chandigarh, Ambala, Yamunanagar, Punjab, Himachal Annual bonus
Posted 5 hours ago
4.0 - 9.0 years
6 - 11 Lacs
Pune
Work from Office
5+ Years TM1 Development experience Expertise in developing end to end solutions from ground up in TM1 Capability to Develop TM1 objects (Cubes, Dimensions, Business Rules) without using wizards Experience with Tm1 performance optimisation (feeder & skip checks) Expert in IBM Planning Analytics 2.0 Strong knowledge of MDX, SQL, Excel, Visual Basic, relational databases Proficiency with TM1 security functionality and is able to design a security layer for the data model Must have good verbal communication skills Ability to work across geographies Can work independently without supervision A self-motivated, confident team player who leads by example and provides guidance to others DevOps and Agile engineering practitioner, test driven development Excellent communication skills & team player"
Posted 5 hours ago
5.0 - 10.0 years
4 - 7 Lacs
Hyderabad
Work from Office
JD: Capability to conduct and coordinate SAPPPM/PS specific design workshops with various business stakeholders Capability to drive system requirement specific discussions and conclude key decisions to help and support SAPPPM/PS design Capability to configure SAPPPM/PS modules with functionality/feature such as, Characteristics of Portfolio Items and Initiatives Portfolio and Classification hierarchies with Financial and Capacity planning views Portfolio, Initiative and Item related field configuration and custom enhancements Project and Investment profile configuration Network profile and relevant configuration CATS profileconfiguration based on various scenarios (Internal and externalresourcetimesheet) ProgressAnalysis configuration Settlement profiles and strategies Capability to o timely identify WRICEF items with respect to SAPPPM/PS, o prepare Functional specifications (with good insights regarding SAP provided BADIs/BAPIs/User exits/etc. inPPM/PS), and o coordinate development objects with technical team Testing of SAPPPM/PSconfiguration and Integration testing with Finance/SCM/EAM/HR Capability to coordinate cutover activity (guidance in TR sequencing, red book entries and preparing and executing LSMW)
Posted 6 hours ago
3.0 - 8.0 years
9 - 13 Lacs
Pune
Work from Office
: Job TitleTechnical QA Engineer Corporate TitleAssociate LocationPune, India Role Description Technical QA Engineer works with the test team to work on the test strategies and devise test plans to ensure that applications meet business requirements and maintain DWS high quality standards. The QA Engineer takes a role in the establishment or execution of one or more test specialties for a larger testing unit or programme. Technical QA Engineer identifies the tasks to ensure that their specialized portion of the testing process meets software quality requirements prior to release into a live environment. The QA Engineer should specialize in a specific area of Quality Assurance including performance testing, automation testing, CI/CD setup. Setting-up test environments, test data provisioning. In this context the Technical QA Engineer will specialize in relevant tools such as ALM, JIRA, Performance testing tools, JAVA, Python. Alternately the QA Engineer may possess or demonstrate specialist Business Testing knowledge or exceptional business/functional expertise. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities To work on the test strategy and devise test plans to ensure that applications meet business requirements. To work on QA automation framework and to automate the end-to-end workflow including database, API and UI. To work as an individual contributor in the establishment or execution of one or more test specialties for a larger testing unit or programme. To work closely with business users and delivery team to ensure successful production releases. Your skills and experience Should have 3+ years of hands-on experience in quality assurance. Good hands-on experience in QA Automation (API & UI) Good scripting knowledge in Java/Python Good experience in performance testing Good hands-on experience in Database testing (SQL) Excellent communication skills Good understanding of overall SDLC & STLC Good working experience with business users in Agile methodology using JIRA Good experience in test management tools (ALM, QTest etc.) How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm
Posted 8 hours ago
1.0 - 4.0 years
3 - 7 Lacs
Mumbai
Work from Office
Role Purpose The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer. Do 1. Customer requirements gathering and engagement Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs Understand and communicate the financial and operational impact of any changes Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design Empower the customers through demonstration and presentation of the proposed solution/ prototype Maintain relationships with customers to optimize business integration and lead generation Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers 2.Engage with delivery team to ensure right solution is proposed to the customer a.Periodic cadence with delivery team to Provide them with customer feedback/ inputs on the proposed solution Review the test cases to check 100% coverage of customer requirements Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer Deploy and facilitate new change requests to cater to customer needs and requirements Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback Conduct Integration Testing and User Acceptance demos testing to validate implemented solutions and ensure 100% success rate Use data modelling practices to analyze the findings and design, develop improvements and changes Ensure 100% utilization by studying systems capabilities and understanding business specifications Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer b.Support Project Manager/ Delivery Team in delivering the solution to the customer Define and plan project milestones, phases and different elements involved in the project along with the principal consultant Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans Ensure Customer Satisfaction through quality deliverable on time 3.Build domain expertise and contribute to knowledge repository Engage and interact with other BAs to share expertise and increase domain knowledge across the vertical Write whitepapers/ research papers, point of views and share with the consulting community at large Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight Deliver No. Performance Parameter Measure 1. Customer Engagement and Delivery Management PCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated. 2. Knowledge Management No. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components developed for proposal during quarter Mandatory Skills: Excel.
Posted 1 day ago
5.0 - 8.0 years
7 - 11 Lacs
Chennai
Work from Office
Role Purpose The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. Do Instrumental in understanding the test requirements and test case design of the product Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation Ensuring the test cases are peer reviewed and achieving less rework Work with development team to identify and capture test cases, ensure version Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing) Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc To design and execute the automation framework and reporting Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns Detect bug issues and prepare file defect reports and report test progress No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA's and norms Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc On time deliveries - WSRs, Test execution report and relevant dashboard updates in Test management repository Updates of accurate efforts in eCube, TMS and other project related trackers Timely Response to customer requests and no instances of complaints either internally or externally NoPerformance ParameterMeasure1Understanding the test requirements and test case design of the productEnsure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros2Execute test cases and reportingTesting efficiency & quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score Mandatory Skills: Defined Benefit (DB) Tech. Experience5-8 Years.
Posted 1 day ago
8.0 - 10.0 years
7 - 11 Lacs
Hyderabad
Work from Office
SkillSAP Success Factor EC Payroll-KSA Location Candidate should have minimum 2 End to End Successfactors projects Implementation Experience SAP Successfactors Employee Central Consultant should have experience in Data models, EC structure, Propagations, Position Management, Absence Management, MDF, Workflow Management and Data synchronization between S4 and SF. Need to conduct the Workshops with Business Need to prepare RTM, Solution Design Document, KDS, Functional Specification Document, Configuration Document, Test Scripts Need to participate in Unit Functional Testing, Integration Testing, User Acceptance Test Need to prepare the Training Material and conduct Train the Trainner sessions Mandatory Skills: SAP SuccessFactors EC Payroll. Experience8-10 Years.
Posted 1 day ago
4.0 - 9.0 years
13 - 17 Lacs
Bengaluru
Work from Office
Project description We've been engaged by a large European Bank to provide resources to their Murex program. Joining this program you will have the benefit of working with an established client team, fully involved in the project initiation through to project implementation. Responsibilities You will be working with an established team of Murex Test Analysts both in India and onshore and perform tasks linked to test design/strategy, unit testing, SIT & UAT. The automated testing platform used by the client is MXtest. Daily tasks include: Perform a detailed analysis around the products and modules in scope to determine the coverage required Define stream test strategy and approach Configure, execute, and report on test phases/test cycles Configure and automate trade insertion, event insertion, reports, and extract reconciliations Work with business analysts, developers, and vendors to resolve defects Review and quality assure test cases Skills Must have 4+ years of Murex Functional testing experience Good exposure to Murex functionality, mainly on FO, BO, and MO. Experience within global markets, good functional understanding Good understanding of FI, IRD type trades is expected Experience in test planning and defining test strategies for small to medium-sized changes. Building test scenarios based on the Client Requirement Strong understanding of and adherence to general test practices. Some experience in Murex-specific test best practices is expected Experienced in working with stakeholders (client team) and able to prioritize work Should be able to help the junior analyst in his day-to-day work Nice to have Experience in MxTest / Onyx experience would be a plus Experience in other Murex modules like Market Risk, Credit Risk, Accounting, etc. Other Languages EnglishB1 Intermediate Seniority Senior
Posted 2 days ago
15.0 - 20.0 years
7 - 10 Lacs
Bengaluru
Work from Office
Job The individual will be responsible for driving customer loyalty and satisfaction through the management and analysis of the Net Promoter Score program. Required to gather insights, develop strategies, and implement initiatives that enhance customer experiences and foster brand advocacy across all brands of Titan.External Interfaces Internal Interfaces CRM Tool VendorsAnalytics Function IT Function Inbound call-center Legal Function Business Divisions (especially sales team) Job Education Graduation or Post Graduation Relevant Experience Minimum of 15+ years of relevant experience with a bachelor\u2019s degree or 12 years with a Master's degree. Behavioral Skills Influencing skills Leadership Skills Problem-solving Stakeholder Management Conflict Management Knowledge Retail and service industry Voice of Customer tools Awareness of thelatest technologies and ability to create CRM-specific solutions Tech Inclined Excel Work Experience CRMCapture Voice of Customer (Customer Feedback) across all touchpoints Engage with business and brand SPOCs to finalize survey questionnaire. Deploy acustomized survey to capture Voice of Customer Customer responsesOn \u2013 time set up and deployment of surveysCRMAnalysis of Voice of Customer (Customer Feedback) Conduct preliminary analysis ofVoice of Customer data collected using NPS tool, specifically the data of detractors (purchasers who gave low scores in survey) Compile the Voice of Customer data and derive actionable insights. Track and report NPS scores periodically and create adashboard for all brands Actionable insights for businessTimely delivery of dashboards with actionable insights for businessCRMCoordination with business based on analysis and insights Document key actionable insights and share it with respective divisions and departments to alleviate customer pain points Govern and influence effective detractor engagement for winbacks. Actionable insights dataTrack and report improvements in customer journeys and product quality, resulting from VOC actionables.CRMPreventive measures design Analyze voice of customer data to derive actionable insights on preventive measures and present it to respective divisions and departments Coordinate with respective divisions and departments to work on action items and eliminate root causes for customer complaints Voice of customer data analysis and insightsCount and percentage of complaints received related to specific processCRMVoice of Customer platform / Tool vendor management Liaison with business to understand functional requirements and provide the requirements to NPS tool vendor Coordinate with legal department to create service agreement for vendors Conduct UAT (user acceptance testing) for new features implemented on the tool to determine fulfilment of functional requirement Review and process invoices on a time-to-time basis by coordinating with finance and other internal teams Validate pay-outs to vendors Engage with NPS tool vendor on report and dashboard related issues, store master mapping and data upload Functional requirements Processed invoices Re-designed voice of customer platform On-time delivery of functional requirements in tool On-time vendor payments Adherence to timelines of development & testing
Posted 2 days ago
2.0 - 4.0 years
4 - 9 Lacs
Pune, Chennai, Bengaluru
Work from Office
Exp- 2-4 years Notice period: 15- 20 days max
Posted 2 days ago
5.0 - 10.0 years
13 - 18 Lacs
Coimbatore
Work from Office
Project Role : Quality Engineering Lead (Test Lead) Project Role Description : Leads a team of quality engineers through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Applies business and functional knowledge to develop end-to-end testing strategies through the use of quality processes and methodologies. Applies testing methodologies, principles and processes to define and implement key metrics to manage and assess the testing process including test execution and defect resolution. Must have skills : Test Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Quality Engineering Lead (Test Lead), you will lead a team of quality engineers through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Apply business and functional knowledge to develop end-to-end testing strategies using quality processes and methodologies. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Lead team planning and ecosystem integration.- Develop end-to-end testing strategies using quality processes.- Define and implement key metrics to manage and assess the testing process. Professional & Technical Skills: - Must To Have Skills: Proficiency in Test Management.- Strong understanding of testing methodologies and processes.- Experience in defining and implementing key testing metrics.- Knowledge of quality processes and methodologies.- Experience in end-to-end testing strategies development.- SAP testing experience is mandatory. Additional Information:- The candidate should have a minimum of 5 years of experience in Test Management.- This position is based at our Ahmedabad office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 2 days ago
15.0 - 20.0 years
10 - 14 Lacs
Pune
Work from Office
Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : .Net Full Stack Development Good to have skills : C# Programming Language, Microsoft Azure PaaS, AngularMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, facilitating discussions to address challenges, and guiding your team through the development process while ensuring alignment with project goals and timelines. You will also engage in strategic planning sessions to enhance application performance and user experience, ensuring that the solutions provided meet the needs of stakeholders and end-users alike. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge.- Facilitate regular team meetings to track progress and address any roadblocks. Professional & Technical Skills: - Must To Have Skills: Proficiency in .Net Full Stack Development.- Good To Have Skills: Experience with C# Programming Language, Microsoft Azure PaaS, Angular.- Strong understanding of web application architecture and design principles.- Experience with database management and optimization techniques.- Familiarity with Agile methodologies and project management tools. Additional Information:- The candidate should have minimum 5 years of experience in .Net Full Stack Development.- This position is based in Pune.- A 15 years full time education is required. Qualification 15 years full time education
Posted 2 days ago
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