Launched in 2016, smallcase is building a modern investing ecosystem - better investment products & technology platforms for the Indian capital markets - serving over 10M individual investors & India's most trusted & respected financial brands. We are a young, passionate 380+ member team headquartered in Bangalore & are backed by top-tier investors. smallcase has also been recognised in the ecosystem & media as a innovator & change agent Series C Funded 90% WFH / Remote We’re looking for an analytical, result- driven Backend Engineer II who will work with team members to troubleshoot and improve current back-end applications and processes. Responsibilities : • Design and develop databases for real-time, high availability financial data • Will be working with MongoDB, Redis, Javascript, Node.js / GO - GoLang • Architect and build the backend for corresponding web service (Nodejs and related frameworks) • Create microservices and tools, manage servers (AWS), create reports etc. Requirements : • Must to have 1 - 3 years of Software Development experience • Strong systems, architecture and database fundamentals. • Prior experience with Javascript (Node.js) or GoLang, MongoDB • Web development concepts - basics of REST APIs, server architecture • Interest in building things from scratch and be a decision maker here • Interest (and/or experience) in the financial/stock market space - interest trumps experience! Show more Show less

We are looking for experienced Senior DevOps/Infra engineers to join our core engineering team for building and scaling low-latency, fault-tolerant, and robust systems corresponding to real-world financial markets. Responsibilities Design and development of databases for real-time, high availability, secure financial data. Architecting solutions for new features and scaling existing infrastructure. Create microservices and tools, manage servers (AWS), create reports, etc. Ensure the performance and security of the application/systems. Requirements 3 to 5 years of relevant experience Strong systems, architecture, database, and network fundamentals. Strong experience in building CI/CD pipelines, enabling DevOps for scaling, and automating the existing infrastructure with tools like Ansible and Jenkins. Experience with designing infrastructure using IaaC (Infrastructure as a code) tools like Terraform, Cloudformation. Knowledge/Experience with setting up/optimizing monitoring stack using ELK and alerting (using elastalert). Familiarity with databases (MongoDB, Postgres), Redis, and Scripting (Bash, Python, etc). Web development concepts - server architecture. Experience with AWS Infra (EC2 ELB, S3 VPC, VPN ). Interest and experience in building secure, robust, scalable, and maintainable software. Strong experience in building CI/CD pipelines, enabling DevOps for scaling, and automating the existing infrastructure with tools like Ansible and Jenkins Good To-haves Open to learning open-source tools and automating processes. Interest (and/or experience) in the financial/stock market space. Knowledge of (or experience with) Cloud and API security, especially AWS (IAM, KMS, WAF). This job was posted by Thirunarayan Sharma from smallcase. Show more Show less

About the team We’re a close-knit group focused on delivering high-impact marketing outcomes for smallcase. From performance marketing and SEO to growth strategy and automation, the team works across the entire digital funnel to drive user acquisition, engagement, and retention. Led by Aniket Thakkar , who brings over 15 years of expertise, we blend creativity with analytics, constantly experimenting and iterating to fuel smallcase’s growth. We collaborate closely with product, design, content, and data teams to craft compelling user journeys and measurable business outcomes. We’re driven by curiosity, backed by data, and thrive in a fast-paced environment where ownership and innovation go hand in hand. About the role As the Assistant Manager- Digital Marketing, you will support the optimisation and execution of digital campaigns to drive customer acquisition and engagement. You’ll assist in managing campaigns across platforms like paid search, social media, display ads, and affiliate marketing. This role involves working closely with teams such as product, data, and creative to ensure campaigns are aligned with business goals. What you’ll be doing Execution Excellence : Operational Understanding & experience of Meta Ads, Google Ads & DV360, Understanding of 3rd Party Publisher Ecosystem. Analytics and Reporting : Monitor and analyze performance metrics, providing detailed reports and insights on campaign performance. Use data to make informed decisions and drive continuous improvement. Ad tech setup : Should be very savvy and be able to evaluate multiple platforms, onboard partners, set planning principles and manage campaigns. Optimization : Continuously test, optimize, and scale campaigns through A/B testing, bid strategies, audience targeting, and creative adjustments. Collaboration : Collaborate with internal stakeholders on campaign production schedules, modify activity and notify stakeholders of relevant outcomes, fluctuations and plans. The role requires close collaboration with partners - Google/Facebook/Twitter, 3rd party - publisher ecosystem, content & creative Team, analytics Measurement : Thinking beyond just media metrics, working towards business attribution of the media impact. Market Research: Stay up-to-date with the latest trends in digital marketing, competitor analysis, and emerging technologies to keep campaigns innovative and effective. What we're looking for 1-3 years of experience in campaign management/managing Google ads/Meta ads Experience in app installation and engagement campaigns Hands-on MS Excel experience Have hands-on experience with reporting and analytics platforms like Google Analytics, Third-party App measurement platforms, etc Nice to-haves Experience in creating campaign strategies to drive and optimise key performance indicators (KPIs) such as ROI, ROAS, CPA, and LTV. Handled Google, Meta and DV360 performance campaigns in a hyper-growth startup or in a performance marketing agency for at least 2 years Excellent analytical skills. Prior experience with analytical tools like Appsflyer, Mixpanel and Amplitude is preferred. Good communication & interpersonal skills About smallcase At smallcase, we are changing how India invests. smallcase is a leading provider of investment products & platforms to over 10 million Indians. We're a young, driven team of 250+ headquartered in Bangalore. smallcase was founded in July 2015 by three IIT Kharagpur graduates, Vasanth Kamath , Anugrah Shrivastava and Rohan Gupta . smallcase has been focused on offering innovative investing experiences & technology. Our platforms are used by over 300 of India's largest financial brands and most respected institutions. We are backed by world-class investors, including top-tier funds, institutions and operators from the capital markets space who believe in our mission of enabling better financial futures for every Indian. Life at smallcase We are not just building a business, we are making a long-lasting impact both in the wealth & assets landscape with our unique technology & expanding ecosystem. Over the last 9 years, our team, products, and platforms have grown, and so have our ambitions. Innovation remains at the heart of what we do. Our other core values are transparency, integrity & long-term thinking. Our key asset has always been our people, and we empower individuals to build and do some of the best work in their lifetimes at smallcase. Flexibility, ownership and constant feedback loops are some of the ways we keep evolving the working environment. Show more Show less

About the team The Product Marketing team at smallcase drives product-led growth by shaping user journeys, optimising conversion funnels, and scaling feature adoption across product lines. As a central team, we collaborate closely with product, design, analytics, and user acquisition teams to unlock business outcomes through impactful communication. About the role This role combines hands-on execution with strategic ownership. You’ll lead the implementation and performance tracking of campaigns aimed at enhancing user journeys and driving feature adoption. You'll also play a key role in scaling the impact and effectiveness of product marketing channels to support long-term growth. What you’ll be doing: Execute and manage campaigns across off-product assets like Push Notifications, WhatsApp, and RCS, as well as several on-product assets on the app and web platforms. Develop a deep understanding of third party and internal tools used for campaign execution and leverage them effectively for precise implementation. Continuously optimise channel performance by identifying opportunities to improve reachability, delivery rates, click-through rates, and conversion rates. Identify and propose enhancements or underutilised features within campaign tools to improve channel effectiveness. Define key success metrics for each channel and campaign, and lead end-to-end reporting, including working with analytics to uncover deeper insights into user behaviour. Communicate the product’s value to the market, both on-product, and off-product. Drive feature adoption and overall success of the product. Leverage data, metrics, analytics, and consumer behaviour trends to generate creative ideas. Understand the user’s persona of the product and ideate, prepare and execute product experiments that lead to better user journeys. What we're looking for 2-4 years of experience in B2C product marketing, growth marketing, or a related role with hands-on experience executing multi-channel campaigns. Strong ability to work with data and analytics tools (e.g., Clevertap, Mixpanel) to track, interpret, and optimise campaign performance. Comfortable using marketing operations platforms, CMS tools, and experimenting with new features to improve channel effectiveness. Excellent verbal and written communication skills, with a flair for translating product value into compelling messaging across different channels. Strong attention to detail, ownership mindset, and the ability to take initiative and drive projects independently. Should be able to take initiative and drive things independently. Conceptual understanding of product marketing & its different elements. Familiarity with stock markets and investment products is a big plus. Prior experience in a growth-stage company preferred. A quirky sense of humour and the ability to bring a fresh perspective to the team. About smallcase At smallcase, we are changing how India invests. smallcase is a leading provider of investment products & platforms to over 10 million Indians. We're a young, driven team of 250+ headquartered in Bangalore. smallcase was founded in July 2015 by three IIT Kharagpur graduates, Vasanth Kamath , Anugrah Shrivastava and Rohan Gupta . smallcase has been focused on offering innovative investing experiences & technology. Our platforms are used by over 300 of India's largest financial brands and most respected institutions. We are backed by world-class investors, including top-tier funds, institutions and operators from the capital markets space who believe in our mission of enabling better financial futures for every Indian. Life at smallcase We are not just building a business, we are making a long-lasting impact both in the wealth & assets landscape with our unique technology & expanding ecosystem. Over the last 9 years, our team, products, and platforms have grown, and so have our ambitions. Innovation remains at the heart of what we do. Our other core values are transparency, integrity & long-term thinking. Our key asset has always been our people, and we empower individuals to build and do some of the best work in their lifetimes at smallcase. Flexibility, ownership and constant feedback loops are some of the ways we keep evolving the working environment. Show more Show less

Key Responsibilities Draft, coordinate & monitor IT processes & policies to ensure compliance as per IT Act, regulatory bodies (e.g. RBI, SEBI, GDPR, UIDAI etc.), info security (ISM) guidelines and other applicable laws with respect to Technology, in coordination with internal & external stakeholders Prepare & update business-wise IT infra details required by the Compliance/Legal teams for regulatory filings and 3rd party audits Conduct vendor risk assessment audits & ensure identified gaps are proactively filled Introduce new processes & policies by conducting market studies & surveys relevant to our business Plan, formulate, coordinate, implement & monitor the cyber crisis management plan (CCMP) Incident Management and resolution Interface with external auditors and set up processes to ensure all Infosec audits go smoothly Formulate, implement, review & monitor BCP Requirements 4-6 years of experience, including being SPOC for Infosec audits In-depth knowledge of technology, security, risk, and compliance best practices Strong capability in interfacing with both technology and business teams Detailed understanding of security monitoring, threat intelligence & vulnerability management A self-driven attitude with a strong sense of ownership Experience with RBI and/or SEBI (preferred) audits is a big plus Assisting the team to conduct Technology Committee Assisting the Risk Officer to conduct independent assessments of the business functions Provide timely data for Risk Management Committee Show more Show less

About the team The Analytics team at smallcase operates as a central analytics function, catering to all product lines and business verticals. We work in a pod structure, with dedicated product and business pods, ensuring focused and high-impact analytics support across the organization. Currently, our team consists of 8 members, each handling multiple projects simultaneously, driving insights, and enabling data-driven decision-making. We thrive in a fast-paced environment, collaborating closely with stakeholders to solve complex problems. About the role We are looking for a detail-oriented and curious Analytics Intern to join our Central Analytics team. You will work closely with product managers, business stakeholders, and engineers to turn raw data into meaningful insights that drive decision-making across teams. What you’ll be doing Product Feature Support: Collaborate with Product Managers to support the discovery of new features, design clickstream analytics instrumentation, and test new product features for data accuracy and completeness. Analytics and Reporting: Monitor and analyze performance metrics, and provide detailed reports and actionable insights on both new features and existing KPIs. Automation: Automate recurring business reports and data pipelines using Python and scheduling tools like Airflow, Jupyter Notebooks Collaboration : Collaborate with internal stakeholders, product teams and engineers on tracking and analytics requirements. Build dashboards and reports using tools like Excel, SQL, and Visualisation platforms (e.g., Tableau, Redash, Amplitude). Assist in collecting, cleaning, and analyzing data from multiple sources (e.g., product, marketing, user engagement). What we're looking for Pursuing/completed a degree in a quantitative field (e.g., Engineering, Mathematics, Statistics, Economics, Computer Science). Basic proficiency in SQL and Excel/Google Sheets Interest or basic exposure to analytics tools such as Python/R, Tableau, Google Analytics, Amplitude, Mixpanel. Strong problem-solving skills and attention to detail. Ability to communicate clearly and work independently. Nice to-haves Prior internship/project work in data or analytics (specifically clickstream analytics) Experience with tools such AWS, Tableau or clickstream analytics tools like Mixpanel or Amplitude. Basic Knowledge on NoSQL Querying on mongoDb databases. Good communication & interpersonal skills About smallcase At smallcase, we are changing how India invests. smallcase is a leading provider of investment products & platforms to over 10 million Indians. We're a young, driven team of 250+ headquartered in Bangalore. smallcase was founded in July 2015 by three IIT Kharagpur graduates, Vasanth Kamath , Anugrah Shrivastava and Rohan Gupta . smallcase has been focused on offering innovative investing experiences & technology. Our platforms are used by over 300 of India's largest financial brands and most respected institutions. We are backed by world-class investors, including top-tier funds, institutions and operators from the capital markets space who believe in our mission of enabling better financial futures for every Indian. Life at smallcase We are not just building a business, we are making a long-lasting impact both in the wealth & assets landscape with our unique technology & expanding ecosystem. Over the last 9 years, our team, products, and platforms have grown, and so have our ambitions. Innovation remains at the heart of what we do. Our other core values are transparency, integrity & long-term thinking. Our key asset has always been our people, and we empower individuals to build and do some of the best work in their lifetimes at smallcase. Flexibility, ownership and constant feedback loops are some of the ways we keep evolving the working environment. Show more Show less

About the team The smallcase Gateway is a suite of APIs, native & cross-platform SDKs that enable any app/website to offer user onboarding, investments & tracking across multiple assets, natively to their user base. About the role We are looking for a Product Manager for our B2B product - smallcase Gateway. As part of the Gateway product team, you would solve complex problems, empowering non-broking businesses with transaction capabilities & simplifying investing for users. What you’ll be doing: Co-own the product roadmap working with leadership Responsible for managing sprint cycles, spec documents creation, development and delivery with the engineering, design, data & QA teams Work with users, analytics and CX team to track and measure business & product success Work as a part screen designer, part product manager, beta tester with our nimble team to develop original solutions to interesting challenges Conduct user research to gain insights and feedback to incorporate into the product Should be able to handle multiple simultaneous projects across multiple teams What we're looking for Ideally looking for someone between 2-5 years of product experience building & shipping tech-first products Great communication skills to explain ideas, gather & incorporate feedback and share opinions Ability to troubleshoot with engineers and triangulate on fixes required Strong affinity to data-driven decision-making Good experience in copywriting and A/B Testing Prior development experience or a relevant degree in tech. would be a huge plus Prior experience in the Fintech or WealthTech space (or keen interest in the same) About smallcase At smallcase, we are changing how India invests. smallcase is a leading provider of investment products & platforms to over 10 million Indians. We're a young, driven team of 250+ headquartered in Bangalore. smallcase was founded in July 2015 by three IIT Kharagpur graduates, Vasanth Kamath , Anugrah Shrivastava and Rohan Gupta . smallcase has been focused on offering innovative investing experiences & technology. Our platforms are used by over 300 of India's largest financial brands and most respected institutions. We are backed by world-class investors including top-tier funds, institutions and operators from the capital markets space who believe in our mission of enabling better financial futures for every Indian. Life at smallcase We are not just building a business, we are making a long-lasting impact both in the wealth & assets landscape with our unique technology & expanding ecosystem. Over the last 9 years, our team, products, and platforms have grown and so have our ambitions. Innovation remains at the heart of what we do. Our other core values are transparency, integrity & long-term thinking. Our key asset has always been our people, and we empower individuals to build and do some of the best work in their lifetimes at smallcase. Flexibility, ownership and constant feedback loops are some of the ways we keep evolving the working environment . Show more Show less

About the team The Product Marketing team at smallcase drives product-led growth by shaping user journeys, optimising conversion funnels, and scaling feature adoption across product lines. As a central team, we collaborate closely with product, design, analytics, and user acquisition teams to unlock business outcomes through impactful communication. About the role As a Product Marketing Intern at smallcase, you will work closely with the user-facing product team to drive campaign execution, product adoption, and user engagement. This role provides an opportunity to manage impactful campaigns, learn data-driven decision-making, and collaborate with cross-functional teams to enhance user experiences across our product lines. What you’ll be doing Plan and execute both on-product and off-product campaigns to drive user engagement and feature adoption. Assist with go-to-market strategies for product launches and feature rollouts. Track and report on campaign performance, deriving actionable insights for future initiatives. Regularly monitor product and engagement metrics to assess the effectiveness of strategies. Craft engaging and impactful copy for marketing campaigns across multiple touchpoints. Work with cross-functional teams (Product, Design, Analytics) to execute campaigns effectively. What we're looking for Excellent analytical and problem-solving skills. Strong copywriting and storytelling abilities. Excellent verbal and written communication skills in English. Self-starter with the ability to take initiative independently. Strong ownership skills. Good-to-haves: Familiarity with analytics tools like Mixpanel, Google Analytics, or Clevertap. Familiarity with product marketing assets like push notifications, email, banners, etc. Prior experience working with marketing teams. Prior experience at a growth-stage company. About smallcase At smallcase, we are changing how India invests. smallcase is a leading provider of investment products & platforms to over 10 million Indians. We're a young, driven team of 250+ headquartered in Bangalore. smallcase was founded in July 2015 by three IIT Kharagpur graduates, Vasanth Kamath , Anugrah Shrivastava and Rohan Gupta . smallcase has been focused on offering innovative investing experiences & technology. Our platforms are used by over 300 of India's largest financial brands and most respected institutions. We are backed by world-class investors, including top-tier funds, institutions and operators from the capital markets space who believe in our mission of enabling better financial futures for every Indian. Life at smallcase We are not just building a business, we are making a long-lasting impact both in the wealth & assets landscape with our unique technology & expanding ecosystem. Over the last 9 years, our team, products, and platforms have grown, and so have our ambitions. Innovation remains at the heart of what we do. Our other core values are transparency, integrity & long-term thinking. Our key asset has always been our people, and we empower individuals to build and do some of the best work in their lifetimes at smallcase. Flexibility, ownership and constant feedback loops are some of the ways we keep evolving the working environment.

About the team We’re a close-knit group focused on delivering high-impact marketing outcomes for smallcase. From performance marketing and SEO to growth strategy and automation, the team works across the entire digital funnel to drive user acquisition, engagement, and retention. Led by Aniket Thakkar , who brings over 15 years of expertise, we blend creativity with analytics, constantly experimenting and iterating to fuel smallcase’s growth. We collaborate closely with product, design, content, and data teams to craft compelling user journeys and measurable business outcomes. We’re driven by curiosity, backed by data, and thrive in a fast-paced environment where ownership and innovation go hand in hand. About the role As the Assistant Manager- Digital Marketing, you will support the optimisation and execution of digital campaigns to drive customer acquisition and engagement. You’ll assist in managing campaigns across platforms like paid search, social media, display ads, and affiliate marketing. This role involves working closely with teams such as product, data, and creative to ensure campaigns are aligned with business goals. What you’ll be doing Execution Excellence : Operational Understanding & experience of Meta Ads, Google Ads & DV360, Understanding of 3rd Party Publisher Ecosystem. Analytics and Reporting : Monitor and analyze performance metrics, providing detailed reports and insights on campaign performance. Use data to make informed decisions and drive continuous improvement. Ad tech setup : Should be very savvy and be able to evaluate multiple platforms, onboard partners, set planning principles and manage campaigns. Optimization : Continuously test, optimize, and scale campaigns through A/B testing, bid strategies, audience targeting, and creative adjustments. Collaboration : Collaborate with internal stakeholders on campaign production schedules, modify activity and notify stakeholders of relevant outcomes, fluctuations and plans. The role requires close collaboration with partners - Google/Facebook/Twitter, 3rd party - publisher ecosystem, content & creative Team, analytics Measurement : Thinking beyond just media metrics, working towards business attribution of the media impact. Market Research: Stay up-to-date with the latest trends in digital marketing, competitor analysis, and emerging technologies to keep campaigns innovative and effective. What we're looking for 1-3 years of experience in campaign management/managing Google ads/Meta ads Experience in app installation and engagement campaigns Hands-on MS Excel experience Have hands-on experience with reporting and analytics platforms like Google Analytics, Third-party App measurement platforms, etc Nice to-haves Experience in creating campaign strategies to drive and optimise key performance indicators (KPIs) such as ROI, ROAS, CPA, and LTV. Handled Google, Meta and DV360 performance campaigns in a hyper-growth startup or in a performance marketing agency for at least 2 years Excellent analytical skills. Prior experience with analytical tools like Appsflyer, Mixpanel and Amplitude is preferred. Good communication & interpersonal skills About smallcase At smallcase, we are changing how India invests. smallcase is a leading provider of investment products & platforms to over 10 million Indians. We're a young, driven team of 250+ headquartered in Bangalore. smallcase was founded in July 2015 by three IIT Kharagpur graduates, Vasanth Kamath , Anugrah Shrivastava and Rohan Gupta . smallcase has been focused on offering innovative investing experiences & technology. Our platforms are used by over 300 of India's largest financial brands and most respected institutions. We are backed by world-class investors, including top-tier funds, institutions and operators from the capital markets space who believe in our mission of enabling better financial futures for every Indian. Life at smallcase We are not just building a business, we are making a long-lasting impact both in the wealth & assets landscape with our unique technology & expanding ecosystem. Over the last 9 years, our team, products, and platforms have grown, and so have our ambitions. Innovation remains at the heart of what we do. Our other core values are transparency, integrity & long-term thinking. Our key asset has always been our people, and we empower individuals to build and do some of the best work in their lifetimes at smallcase. Flexibility, ownership and constant feedback loops are some of the ways we keep evolving the working environment.

About The Team The customer Experience (CX) team at smallcase is on a mission to create meaningful, reliable, and personalized experiences for every investor. We're a tight-knit group of problem-solvers, tinkers, and doers who work across chat, email, call, and social to support our growing base of over 10 million users. We're also shaping how customer support becomes a competitive edge in the world of investing About The Role We’re looking for a Quality Analyst + Trainer to elevate the standards of customer support at smallcase. This role blends quality management with training expertise—driving performance, consistency, and excellence across every customer interaction. You’ll play a pivotal role in shaping support delivery, coaching our team, and building a culture of continuous improvement. What You’ll Be Doing Quality Management Define, implement, and evolve quality parameters and scorecards tailored for chat, email, and call interactions Conduct regular audits and calibrations to measure adherence to standards, tone, empathy, and issue resolution Translate audit insights into actionable improvements—at both team and process levels Partner with CX and Product teams to close the loop on systemic quality issues Own and evolve our internal QA tooling and workflows Training & Coaching Design and deliver training programs on: Process adherence and policy updates Industry/domain knowledge Soft skills: active listening, empathy, tone, and de-escalation techniques Drive channel-specific training: Chat: speed, tone, clarity Email: structure, precision, personalization Call: rapport-building, call flow, closure Identify skill gaps using quality data and deliver targeted coaching Own the onboarding-to-proficiency journey for new hires and internal movers Strategic Impact Build a culture of quality ownership across the support team Work with the CX leadership to define quality goals and KPIs Continuously benchmark against industry best practices Be a thought partner in the support process evolution What We're Looking For 6+ years of experience in quality assurance, training, or support operations—ideally in fintech, SaaS health-tech, or consumer internet Proven ability to design and deliver training for chat, email, and calls Strong understanding of quality frameworks, auditing practices, and feedback mechanisms Empathy-led approach with an eye for detail and a bias for action Strong communication and stakeholder management skills Experience working cross-functionally with support, product, and ops teams Comfortable owning tooling and process design to support scale About Smallcase At smallcase, we are changing how India invests. smallcase is a leading provider of investment products & platforms to over 10 million Indians. We're a young, driven team of 250+ headquartered in Bangalore. smallcase was founded in July 2015 by three IIT Kharagpur graduates, Vasanth Kamath, Anugrah Shrivastava and Rohan Gupta. smallcase has been focused on offering innovative investing experiences & technology. Our platforms are used by over 300 of India's largest financial brands and most respected institutions. We are backed by world-class investors, including top-tier funds, institutions and operators from the capital markets space who believe in our mission of enabling better financial futures for every Indian. Life at smallcase We are not just building a business, we are making a long-lasting impact both in the wealth & assets landscape with our unique technology & expanding ecosystem. Over the last 9 years, our team, products, and platforms have grown, and so have our ambitions. Innovation remains at the heart of what we do. Our other core values are transparency, integrity & long-term thinking. Our key asset has always been our people, and we empower individuals to build and do some of the best work in their lifetimes at smallcase. Flexibility, ownership and constant feedback loops are some of the ways we keep evolving the working environment. Skills: training expertise,process improvement,stakeholder management,quality management,quality,team handling,audit practices,training,channel-specific training,training & development,customer support,coaching,empathy-led approach,process design,soft skills training

About The Team & Role As a Customer Experience Associate , you will be the first point of contact for customers, ensuring timely and effective resolution of inquiries, issues, and requests. Your role is critical in delivering a seamless support experience, maintaining customer satisfaction, and building strong relationships. You will utilize problem-solving skills, empathy, and product knowledge to provide solutions that enhance customer engagement and loyalty. What You’ll Be Doing Resolve customer queries on using the product with the help of relevant FAQs, video demos and blog posts across channels Work in coordination with the support teams of our partners to ensure quick resolutions Document any feedback received from the customers for review by the product team at a later stage Label the queries we receive from customers under different tags to understand what drives support traffic Identify and resolve pain points for end-users in coordination with the rest of the Customer Experience team. Track relevant support metrics and prepare reports for the purpose of quality assessment What We Look For In You Ideally, someone with 1-4 years of proven work experience as a Customer Support Associate or a similar role A natural communicator- You can communicate your thoughts effortlessly. No matter how complex the matter is, you are able to express it in simple terms. A team player- You always put the team's goals ahead of your personal ones in working towards a common goal. Empathetic- You’re a good listener who can put yourself in other people’s shoes. People who interact with you should feel assured that the smallcase team is always here to help. Proactive- You’re ready to take on whatever comes your way and don’t stop until you arrive at the best solution. You want nothing short of a brilliant experience for the end users. A drive to learn- You’re always intrigued by learning something new and don't shy away from stepping out of your comfort zone. Nice to Have Prior experience in customer support Familiarity with stock markets & investment products is a huge plus Prior experience at a growth-stage FinTech company About Smallcase At smallcase, we are changing how India invests. smallcase is a leading provider of investment products & platforms to over 10 million Indians. We're a young, driven team of 250+ headquartered in Bangalore. smallcase has been focused on offering innovative investing experiences & technology. Our platforms are used by over 300 of India's largest financial brands and most respected institutions. We are backed by world-class investors including top-tier funds (Sequoia Capital, Blume Ventures, Faering Capital, Premji Invest), institutions (DSP Group, Amazon, HDFC Bank) and notable operators (Nithin Kamath of Zerodha, Utpal Sheth of Trust Group, Tanmay Bhat) who believe in our mission of enabling better financial futures for every Indian. About The Founders smallcase was founded in July 2015 by three IIT Kharagpur graduates,Vasanth Kamath, Anugrah Shrivastava and Rohan Gupta. Life at smallcase We are not just building a business, we are making a long-lasting impact both in the wealth & assets landscape with our unique technology & expanding ecosystem. Over the last 9 years, our team, products, and platforms have grown and so have our ambitions. Innovation remains at the heart of what we do. Our other core values are transparency, integrity & long-term thinking. Our key asset has always been our people, and we empower individuals to build and do some of the best work in their lifetimes at smallcase. Flexibility, ownership and constant feedback loops are some of the ways we keep evolving the working environment, and that is reflected in one of the highest employee NPS scores in the industry. Skills: customer experience,empathy,problem-solving,csat,non voice,voice,customer support,live chat management,feedback documentation,query resolution,teamwork,communication,proactivity,customer engagement,escalation

About the Role We’re looking for an analytical, result-driven Backend engineer who will work with team members to troubleshoot and improve current backend applications and processes. What You’ll Do • Design and develop databases for real-time, high-availability financial data • Will be working with MongoDB, Redis, JavaScript, Node.js • Architect and build the backend for the corresponding web service (Node.js and related frameworks) • Create microservices and tools, manage servers (AWS), create reports, etc. We’re Looking for • Must have 1 -3 years of Software Development experience • Strong systems, architecture and database fundamentals. • Prior experience with JavaScript (Node.js), MongoDB • Web development concepts - basics of REST APIs, server architecture • Interest in building things from scratch and being a decision maker here • Interest (and/or experience) in the financial/stock market space - interest trumps experience! About smallcase At smallcase, we are changing how India invests. smallcase is a leading provider of investment products & platforms to over 10 million Indians. We're a young, driven team of 250+ headquartered in Bangalore. smallcase was founded in July 2015 by three IIT Kharagpur graduates, Vasanth Kamath , Anugrah Shrivastava and Rohan Gupta . smallcase has been focused on offering innovative investing experiences & technology. Our platforms are used by over 300 of India's largest financial brands and most respected institutions. We are backed by world-class investors including top-tier funds, institutions and operators from the capital markets space who believe in our mission of enabling better financial futures for every Indian. Life at smallcase We are not just building a business, we are making a long-lasting impact both in the wealth & assets landscape with our unique technology & expanding ecosystem. Over the last 9 years, our team, products, and platforms have grown and so have our ambitions. Innovation remains at the heart of what we do. Our other core values are transparency, integrity & long-term thinking. Our key asset has always been our people, and we empower individuals to build and do some of the best work in their lifetimes at smallcase. Flexibility, ownership and constant feedback loops are some of the ways we keep evolving the working environment.

About The Team smallcase Foundation is the backbone of the entire smallcase ecosystem that powers investment in all smallcases. We’re now working on helping Indian investors further diversify their portfolio beyond Indian stocks, ETFs & REITs by adding mutual funds and global equities to our investment offerings. We're looking for a Product Manager to join us and build this exciting new wave of products with us. About The Role We’re looking for a Product Manager to lead the development of core execution rails at smallcase through deep collaboration with external partners. This role is ideal for someone who combines strong product instincts with excellent stakeholder management and a hands-on approach to execution. You'll be responsible for defining, building, and shipping products that solve real user problems while advancing key business objectives. What You’ll Be Doing Own and drive integrations with key external partners like brokers, RTAs, and infrastructure providers Manage relationships with external stakeholders to ensure alignment, clarity, and timely delivery Create product specs, manage sprint cycles, and work closely with engineering, design, QA, and data teams to build and ship features Collaborate with users, analytics, and support teams to understand user behavior and uncover product insights Contribute to all stages of the product lifecycle — from idea to implementation — acting as a designer, beta tester, and problem solver Handle multiple projects simultaneously and maintain high standards of execution What We Look For In You 2+ years of product experience of driving integrations with external partners, with strong ownership of end-to-end execution. Proven ability to manage and deliver integrations involving external stakeholders and technical infrastructure Hands-on ability to work with APIs (Postman familiarity is a plus) and basic backend concepts Strong communication skills and the ability to align internal and external stakeholders Demonstrated ability to build wireframes/mockups and translate ideas into user-first solutions Highly analytical, data-driven, and user-centric approach to product decisions Basic understanding of capital markets and market data Nice to Have Familiarity with tools like Mixpanel, tableau etc. CFA/FRM certifications or strong domain knowledge in investing or trading About Smallcase At smallcase, we are changing how India invests. smallcase is a leading provider of investment products & platforms to over 10 million Indians. We're a young, driven team of 250+ headquartered in Bangalore. smallcase was founded in July 2015 by three IIT Kharagpur graduates, Vasanth Kamath, Anugrah Shrivastava and Rohan Gupta. smallcase has been focused on offering innovative investing experiences & technology. Our platforms are used by over 300 of India's largest financial brands and most respected institutions. We are backed by world-class investors including top-tier funds, institutions and operators from the capital markets space who believe in our mission of enabling better financial futures for every Indian. Life at smallcase We are not just building a business, we are making a long-lasting impact both in the wealth & assets landscape with our unique technology & expanding ecosystem. Over the last 9 years, our team, products, and platforms have grown and so have our ambitions. Innovation remains at the heart of what we do. Our other core values are transparency, integrity & long-term thinking. Our key asset has always been our people, and we empower individuals to build and do some of the best work in their lifetimes at smallcase. Flexibility, ownership and constant feedback loops are some of the ways we keep evolving the working environment. Skills: stakeholder management,working with brokers,stockbroking,data analysis,product management,api integration,proficiency in tools like mixpanel and tableau,capital markets,clevertap,investment,wealth,user experience design,communication,wireframing,amplitude,mixpanel

About The Team We are hiring a product designer for the Publisher team. This team builds SaaS solutions for both smallcase Managers to build their portfolio practice and business, and for smallcase distributors to take smallcases to their client base. The team is also responsible for core consumer app journeys of subscription and payments for investing in a smallcase. You'll be a key player in crafting intuitive and engaging experiences for our users on both our app and website. You'll be part of a dynamic environment where things move quickly and you can see the direct impact of your work. About The Role We're looking for someone who's not just talented, but also genuinely excited about shaping the future of investing in India. This isn't just about pixel-pushing; it's about deeply understanding our users and translating complex financial concepts into clear, human-centered designs. What You’ll Be Doing Work on a wide range of projects, from new feature development to product enhancements and from problems that are well-known to those more complex and conceptual. Lead the end-to-end design process: Work closely with product & business teams to turn product requirements into elegant and effective design solutions, constantly iterate based on feedback and data and translate your designs to build with engineers. Lead design audits, analyze the design components & patterns used across products in order to ensure scalability and consistency of the smallcase design system. Embrace a data-driven approach, track key metrics, and use A/B testing and user feedback to continuously improve the user experience. Coordinate and participate in UX research to help gather user insights. Keep your finger on the pulse of design trends and best practices, especially within the ever-evolving fintech landscape. What We're Looking For 3+ years of experience designing experiences for web and mobile interfaces in B2C products. Proficiency in Figma (our primary design tool) and strong prototyping skills A genuine interest in fintech and a basic understanding of financial products Ability to articulate, document and present your design decisions to stakeholders at all levels A portfolio showcasing high-quality, thoughtful product design work Nice to-haves Experience in designing B2C fintech products Experience contributing to design systems and implementing system components with engineers About Smallcase At smallcase, we are changing how India invests. smallcase is a leading provider of investment products & platforms to over 10 million Indians. We're a young, driven team of 250+ headquartered in Bangalore. smallcase was founded in July 2015 by three IIT Kharagpur graduates, Vasanth Kamath, Anugrah Shrivastava and Rohan Gupta. smallcase has been focused on offering innovative investing experiences & technology. Our platforms are used by over 300 of India's largest financial brands and most respected institutions. We are backed by world-class investors, including top-tier funds, institutions and operators from the capital markets space who believe in our mission of enabling better financial futures for every Indian. Life at smallcase We are not just building a business, we are making a long-lasting impact both in the wealth & assets landscape with our unique technology & expanding ecosystem. Over the last 9 years, our team, products, and platforms have grown, and so have our ambitions. Innovation remains at the heart of what we do. Our other core values are transparency, integrity & long-term thinking. Our key asset has always been our people, and we empower individuals to build and do some of the best work in their lifetimes at smallcase. Flexibility, ownership and constant feedback loops are some of the ways we keep evolving the working environment. Skills: ui design,data-driven design,interaction design,prototyping,visual design,a/b testing,ux design,design systems,motion design,user experience design,ux research,figma,design,product design

About the team The Product Marketing team at smallcase drives product-led growth by shaping user journeys, optimising conversion funnels, and scaling feature adoption across product lines. As a central team, we collaborate closely with product, design, analytics, and user acquisition teams to unlock business outcomes through impactful communication. About the role This role combines hands-on execution with strategic ownership. You’ll lead the implementation and performance tracking of campaigns aimed at enhancing user journeys and driving feature adoption. You'll also play a key role in scaling the impact and effectiveness of product marketing channels to support long-term growth. What you’ll be doing: Execute and manage campaigns across off-product assets like Push Notifications, WhatsApp, and RCS, as well as several on-product assets on the app and web platforms. Develop a deep understanding of third party and internal tools used for campaign execution and leverage them effectively for precise implementation. Continuously optimise channel performance by identifying opportunities to improve reachability, delivery rates, click-through rates, and conversion rates. Identify and propose enhancements or underutilised features within campaign tools to improve channel effectiveness. Define key success metrics for each channel and campaign, and lead end-to-end reporting, including working with analytics to uncover deeper insights into user behaviour. Communicate the product’s value to the market, both on-product, and off-product. Drive feature adoption and overall success of the product. Leverage data, metrics, analytics, and consumer behaviour trends to generate creative ideas. Understand the user’s persona of the product and ideate, prepare and execute product experiments that lead to better user journeys. What we're looking for 2-4 years of experience in B2C product marketing, growth marketing, or a related role with hands-on experience executing multi-channel campaigns. Strong ability to work with data and analytics tools (e.g., Clevertap, Mixpanel) to track, interpret, and optimise campaign performance. Comfortable using marketing operations platforms, CMS tools, and experimenting with new features to improve channel effectiveness. Excellent verbal and written communication skills, with a flair for translating product value into compelling messaging across different channels. Strong attention to detail, ownership mindset, and the ability to take initiative and drive projects independently. Should be able to take initiative and drive things independently. Conceptual understanding of product marketing & its different elements. Familiarity with stock markets and investment products is a big plus. Prior experience in a growth-stage company preferred. A quirky sense of humour and the ability to bring a fresh perspective to the team. About smallcase At smallcase, we are changing how India invests. smallcase is a leading provider of investment products & platforms to over 10 million Indians. We're a young, driven team of 250+ headquartered in Bangalore. smallcase was founded in July 2015 by three IIT Kharagpur graduates, Vasanth Kamath , Anugrah Shrivastava and Rohan Gupta . smallcase has been focused on offering innovative investing experiences & technology. Our platforms are used by over 300 of India's largest financial brands and most respected institutions. We are backed by world-class investors, including top-tier funds, institutions and operators from the capital markets space who believe in our mission of enabling better financial futures for every Indian. Life at smallcase We are not just building a business, we are making a long-lasting impact both in the wealth & assets landscape with our unique technology & expanding ecosystem. Over the last 9 years, our team, products, and platforms have grown, and so have our ambitions. Innovation remains at the heart of what we do. Our other core values are transparency, integrity & long-term thinking. Our key asset has always been our people, and we empower individuals to build and do some of the best work in their lifetimes at smallcase. Flexibility, ownership and constant feedback loops are some of the ways we keep evolving the working environment.

About the team The Product Marketing team at smallcase drives product-led growth by shaping user journeys, optimising conversion funnels, and scaling feature adoption across product lines. As a central team, we collaborate closely with product, design, analytics, and user acquisition teams to unlock business outcomes through impactful communication. About the role As a Product Marketing Manager at smallcase, you’ll be at the forefront of driving product-led growth across multiple investment products. You’ll own the full lifecycle of marketing initiatives - from strategy to execution - for both existing products and new feature launches. If you enjoy using data, storytelling, and cross-functional collaboration to influence user behaviour and business outcomes, this role is for you. What you’ll be doing: Own the growth strategy for different investment products by monitoring funnel performance, identifying bottlenecks, and building an in-depth cohort-level understanding of user engagement. Own the target achievement for a product and implement high-impact initiatives to improve awareness, conversion and recall. Lead end-to-end GTMs for new product features, from positioning & messaging to rollout and tracking. Execute full-funnel lifecycle campaigns across off-prod (Push, WhatsApp, RCS) and on-product touchpoints (banners, collections, etc). Translate complex investment concepts into compelling messaging tailored for different user personas and products. Collaborate with multiple cross-functional teams (Product, Analytics, Design, Ops) to drive growth initiatives. Leverage data, metrics, analytics, and consumer behaviour trends to generate creative ideas. Communicate the product’s value to the market, both on-product, and off-product. Drive feature adoption and overall success of the product. What we're looking for 4 - 6 years of experience in product marketing, lifecycle/growth marketing, or user engagement in a fast-moving B2C environment. Proven success owning product growth - from ideation and segmentation to execution and analysis. High ownership and ability to drive things independently. Strong analytical muscle - you're comfortable with Clevertap, Mixpanel, funnels, and dashboards. Clear, benefit-driven communication - you can turn a feature spec into an irresistible value prop. Curiosity to understand user psychology and creativity to act on it. Experience in fintech, investing, or a product-led startup is a strong plus. A quirky sense of humour and the ability to bring a fresh perspective to the team. About smallcase At smallcase, we are changing how India invests. smallcase is a leading provider of investment products & platforms to over 10 million Indians. We're a young, driven team of 250+ headquartered in Bangalore. smallcase was founded in July 2015 by three IIT Kharagpur graduates, Vasanth Kamath , Anugrah Shrivastava and Rohan Gupta . smallcase has been focused on offering innovative investing experiences & technology. Our platforms are used by over 300 of India's largest financial brands and most respected institutions. We are backed by world-class investors, including top-tier funds, institutions and operators from the capital markets space who believe in our mission of enabling better financial futures for every Indian. Life at smallcase We are not just building a business, we are making a long-lasting impact both in the wealth & assets landscape with our unique technology & expanding ecosystem. Over the last 9 years, our team, products, and platforms have grown, and so have our ambitions. Innovation remains at the heart of what we do. Our other core values are transparency, integrity & long-term thinking. Our key asset has always been our people, and we empower individuals to build and do some of the best work in their lifetimes at smallcase. Flexibility, ownership and constant feedback loops are some of the ways we keep evolving the working environment.

About The Role You’ll work with world-class engineers, designers, and finance experts to create intuitive and scalable investment platforms. As a Software Development Engineer, you’ll contribute to high-impact projects, write clean and efficient code, and learn what it takes to deliver a delightful investing experience to millions. What You’ll Do Design and develop databases for real-time, high availability financial data Will be working with MongoDB, Redis, Javascript, Node.js Architect and build the backend for corresponding web service (Nodejs and related frameworks) Create microservices and tools, manage servers (AWS), create reports etc. We’re Looking for Must to have 1 -3 years of Software Development experience Strong systems, architecture and database fundamentals Prior experience with Javascript (Node.js), MongoDB Web development concepts - basics of REST APIs, server architecture Interest in building things from scratch and be a decision maker here Eligibility Looking for hands-on backend experience in a real product environment About Smallcase At smallcase, we are changing how India invests. smallcase is a leading provider of investment products & platforms to over 10 million Indians. We're a young, driven team of 250+ headquartered in Bangalore. smallcase was founded in July 2015 by three IIT Kharagpur graduates, Vasanth Kamath, Anugrah Shrivastava and Rohan Gupta. smallcase has been focused on offering innovative investing experiences & technology. Our platforms are used by over 300 of India's largest financial brands and most respected institutions. We are backed by world-class investors including top-tier funds, institutions and operators from the capital markets space who believe in our mission of enabling better financial futures for every Indian. Life at smallcase We are not just building a business, we are making a long-lasting impact both in the wealth & assets landscape with our unique technology & expanding ecosystem. Over the last 9 years, our team, products, and platforms have grown and so have our ambitions. Innovation remains at the heart of what we do. Our other core values are transparency, integrity & long-term thinking. Our key asset has always been our people, and we empower individuals to build and do some of the best work in their lifetimes at smallcase. Flexibility, ownership and constant feedback loops are some of the ways we keep evolving the working environment. Skills: node.js,redis,mongodb,architecture,building,software,rest apis,restapi,software development,aws,javascript,microservices

About The Role We are hiring a Data Engineer I with 2–3 years of experience to strengthen the Data Engineering team’s operational capacity, support recurring business data needs, and enable the team’s focus on long-term strategic initiatives such as real-time ingestion, data automation, and platform modernization. Why This Role Matters Our Data Engineering team operates at the intersection of product, analytics, and platform engineering. As data demands increase, we need dedicated engineers who can build, maintain, and evolve data pipelines and systems to ensure fast, reliable, and secure access to data across teams. This role is ideal for someone who enjoys working across the stack—solving business problems with data, automating workflows, and continuously improving reliability and performance. What You’ll Do Design, build, and maintain scalable, production-grade data pipelines using Spark and Airflow Build and optimize queries for large datasets using Trino/Presto and SQL Develop and manage data workflows on AWS, including services like S3, Glue, Lambda, and EMR Contribute to initiatives around schema automation, metadata management, and incremental ingestion Collaborate with cross-functional teams (Product, Analytics, Marketing) to unblock data workflows and support experimentation Assist in the refactoring and automation of legacy pipelines to improve maintainability and scalability Contribute to roadmap-driven efforts such as real-time ingestion, analytics platform unification, and data governance tooling We’re Looking for 2–3 years of experience in data engineering or related roles Proficiency in Spark and Python for ETL development Experience with Airflow for scheduling and orchestration Solid understanding of distributed query engines like Trino/Presto Hands-on experience with AWS services for data processing and storage Ability to write and optimize efficient, scalable SQL A strong sense of ownership, curiosity, and eagerness to work in a high-growth environment About Smallcase At smallcase, we are changing how India invests. smallcase is a leading provider of investment products & platforms to over 10 million Indians. We're a young, driven team of 250+ headquartered in Bangalore. smallcase was founded in July 2015 by three IIT Kharagpur graduates, Vasanth Kamath, Anugrah Shrivastava and Rohan Gupta. smallcase has been focused on offering innovative investing experiences & technology. Our platforms are used by over 300 of India's largest financial brands and most respected institutions. We are backed by world-class investors including top-tier funds, institutions and operators from the capital markets space who believe in our mission of enabling better financial futures for every Indian. Life at smallcase We are not just building a business, we are making a long-lasting impact both in the wealth & assets landscape with our unique technology & expanding ecosystem. Over the last 9 years, our team, products, and platforms have grown and so have our ambitions. Innovation remains at the heart of what we do. Our other core values are transparency, integrity & long-term thinking. Our key asset has always been our people, and we empower individuals to build and do some of the best work in their lifetimes at smallcase. Flexibility, ownership and constant feedback loops are some of the ways we keep evolving the working environment. Skills: ingestion,aws,airflow,sql,pipelines,spark,s3,etl,python,trino,data engineering,glue,lambda,data,getglue,automation,aws lambda,presto,emr,platforms

About The Role We are seeking an experienced Lead Product Manager to own and scale one of our consumer charters. You will shape product strategy, align cross-functional teams and deliver experiences that meet both user needs and business objectives. As a Lead PM, you will mentor a team of PMs while remaining hands-on across the full product lifecycle - from discovery through launch and iteration - ensuring that plans turn into high-quality shipped features. What You'll Do Own the roadmap : define product objectives, prioritise initiatives based on market insights, user needs and business goals Drive execution : craft clear product specifications, collaborate closely with Design, Engineering and Growth to help them in delivering key product objectives Champion innovation: identify industry-first opportunities and build compelling product use cases to help improve the experience for our users Measure and iterate: own key product metrics and use data to guide continuous improvement. Lead the team : mentor Product Managers, and set clear goals, provide actionable feedback and foster a high-ownership culture. What You'll Need 7+ years in product management with 3+ years leading Product Managers Demonstrated ownership in launching and scaling B2C products to millions of users with strong release cadence. Deep understanding of growth funnels, activation triggers and retention mechanics. High agency and bias for action with a track record of turning plans into shipped features regularly Strong UX intuition paired with analytical rigour (comfortable with SQL/Mixpanel). Clear, concise written and verbal communication. Nice to haves : ex-founder, fintech B2C expertise, and proven experience with 0-to-1 product launches Why join us? Opportunity to shape the future of investing A fast-paced, innovative work culture with significant growth opportunities About Smallcase At smallcase, we are changing how India invests. smallcase is a leading provider of investment products & platforms to over 10 million Indians. We're a young, driven team of 250+ headquartered in Bangalore. smallcase was founded in July 2015 by three IIT Kharagpur graduates, Vasanth Kamath, Anugrah Shrivastava and Rohan Gupta smallcase has been focused on offering innovative investing experiences & technology. Our platforms are used by over 300 of India's largest financial brands and most respected institutions. We are backed by world-class investors, including top-tier funds, institutions and operators from the capital markets space who believe in our mission of enabling better financial futures for every Indian. Life at smallcase We are not just building a business, we are making a long-lasting impact both in the wealth & assets landscape with our unique technology & expanding ecosystem. Over the last 9 years, our team, products, and platforms have grown, and so have our ambitions. Innovation remains at the heart of what we do. Our other core values are transparency, integrity & long-term thinking. Our key asset has always been our people, and we empower individuals to build and do some of the best work in their lifetimes at smallcase. Flexibility, ownership and constant feedback loops are some of the ways we keep evolving the working environment. Skills: mentoring,data analysis,sql,ux,product management,mixpanel,growth,ux intuition,collaboration,product lifecycle management,d2c,communication,b2c,roadmap ownership