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Credence Hr Services
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SM/AD- HR Contact Centre/ Service Delivery || Pan India || MNC

SM/AD- HR Contact Centre/ Service Delivery || Pan India || MNC

Credence Hr Services

14 - 24 years

22 - 37 Lacs

Bengaluru Delhi / NCR Mumbai (All Areas)

Posted:6 days ago| Platform:

Apply

Skills Required

Hr Service Delivery Hr Shared Services HR Contact Centrs HRO Global Hr HR Operations HR BPO Employee Life Cycle Hr Ops Shared Services

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Location:

Experience Required:

Job Summary:

entire employee lifecycle from hire to retire

Key Responsibilities:

End-to-End HR Lifecycle Management
: Oversee and continuously improve processes across onboarding, employee data management, benefits administration, payroll interface, transfers, exit management, and post-exit services.
HR Shared Services Leadership
: Manage a centralized HR shared services function delivering support for all HR processes, policies, and systems with a strong focus on SLAs and service quality.
P&L and Budget Ownership
: Accountable for financial planning, budgeting, and cost optimization for the HR operations function. Drive productivity and cost-efficiency across services.
Team Leadership
: Lead a large team (80+ members) including team managers, HR specialists, and service agents; foster a high-performance culture with continuous training, development, and succession planning.
Stakeholder Management
: Collaborate with internal HR COEs, IT, Finance, Compliance, and external partners/vendors to ensure consistent service delivery and stakeholder satisfaction.
Compliance and Risk Management
: Ensure compliance with labor laws, internal controls, and regulatory requirements related to HR operations and data governance.

If you wish to apply for the above role, please share your resume on swarali.deshmukh@credencehrservices.com

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