21 Siteminder Jobs

Job Description: Willing to work in 24*7 support Typically 6 10 years of relevant experience In-depth knowledge on CA Siteminder. Should have build and architecting exposure to design the scalable solution. Should have at least 2 years of Deployment experience on real time system integration projects on CA Siteminder and CA directory services. Experience developing identity management strategies, architectures and implementation plans Knowledge on Ping Federate would be an added advantage. Good understanding of LDAP concepts and working experience with at least the following directories: CA Directory, eDirectory, Active Directory Good knowledge of Linux and Windows Administration Should have precise and crisp communication skills to articulate the problem at the ground level. Should be enthusiastic to learn new technologies. Once on-boarded, should learn more Security technologies in Infrastructure Security domain. Should be capable of enumerating alternate solutions and focus on the best fit approaches for the implementation. Should be a good team player and willing to work with diversified teams across the globe. Good knowledge of Networking and Server Management ITIL certification and other security related certifications Incident Management: Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents. Escalation Management: identify potential escalations and alert management proactively.

As a Teamcenter PLM Solution Architect at Baker Hughes, you will be a part of the Engineering Digital Technology Team, playing a crucial role in the digital transformation of the business. Your responsibilities will revolve around applications & technology for Engineering, Product Management & Manufacturing/Supply Chain functions globally. From shaping the digital engineering strategy to facilitating employee success, you will deliver top-notch products and services to our business partners. Your primary focus will be on transforming the Product Life Cycle Management processes and digital technologies within the IET business segment. This transformation aims to enhance productivity, standardize product offerings, reduce costs, lead times, and improve quality, market share, and margins. Collaborating with a PLM Enterprise Architect, you will lead the functional & technical design and configuration of Teamcenter applications. Your key responsibilities will include defining business processes, use cases, user stories, and system cases for PLM functions. You will leverage industry best practices and global process strategy to document new business processes, data models, and application configurations. To excel in this role, you should hold a degree in Computer Science, Information Systems, Information Technology, or Engineering and possess a minimum of 7 years of design/architecture, development & deployment experience in enterprise-level Teamcenter production implementations. Proficiency in AWS, BMIDE, Java, VB, XML, Oracle, Unix/Linux, and other related technologies is essential. Experience in large end-to-end implementations of Teamcenter, CAD/ERP/MES/CRM integrations, and knowledge of Mendix applications will be advantageous. Your success in this role will be fueled by your ability to work collaboratively with onsite & offshore teams, driving project collaboration and concurrent global product development. Traveling globally may be required as part of your role. In this position, you will have the opportunity to work in a flexible environment, including flexible working hours to accommodate your peak productivity times. At Baker Hughes, we value the diversity and uniqueness of our workforce. We invest in the health and well-being of our employees, providing comprehensive benefits and rewarding talent. Join us to be a part of a team that challenges and inspires you to take energy forward into a safer, cleaner, and more efficient future.,

Skill Set 1: 5 to 11 Years of work exp. Job Responsibilities -> Engineer will develop the services on Broadcom API Gateway. Test the Services using Selenium, Postman; Integrate the services with LexisNexis products; Develop and test the rules in Threatmetrix DDP Platform. Hands on experience with Broadcom API Gateway implementations (Layer 7). Or any similar experience on API services using any tool. Awareness of SiteMinder integrations with Broadcom API Gateway Knowledge of ThreatMetrix (LexisNexis) rule configurations Hands on experience on AWS platform and tools like Selenium, Postman.

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do: 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Mandatory Skills: PingFederate Experience : 5-8 Years.

8 - 10 years of industry experience with a minimum of 8 years relevant experience in OneIdentity. Experience in development and implementation, design and architecture of identity and access management solutions. Must possess the technical/functional skills necessary to understand and manage consulting project engagements. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Design and deliver high quality security architecture and infrastructure setups and/or sub-systems to agreed deadlines. Assist customers in developing a secured Identity management infrastructure and to define security policies to protect their applications from unauthorized access. Lead and own the security solution implementation. Establish and maintain operational processes, standards, and procedures for managing OneIdentity Manager environments, including incident management, change management, and problem management. Monitor and optimize the performance, availability, and scalability of OneIdentity Manager solutions, proactively identifying and addressing issues to ensure service reliability and customer satisfaction. Preferred technical and professional experience Experience with at least one of the following development environments/languagesJ2EE, Java, JavaScript,powershell, .Net OneIdentity Certified. Experience in specific industry verticals is preferred

We're looking for a skilled professional to join our dynamic team and work with cutting-edge technologies in a fast-paced environment. Key Responsibilities: Manage and support Broadcom/CA Tools including: SiteMinder Multi-Factor Authentication (MFA) & Advanced Authentication Directory Services Identity Manager Access Gateway & API Gateway Work with LexisNexis ThreatMetrix (TMX) for advanced fraud detection. Support and manage Microsoft Technologies: Active Directory PKI (Public Key Infrastructure) Azure Active Directory (Azure AD) (Good to Have) Knowledge of AWS for cloud-based identity solutions. Shift Details: Rotational Shifts including Night Shifts (flexible schedule to support global operations).,

Must have: 1. Good knowledge of implementation of SiteMinder 2. Domain knowledge of Access Management 3.Understanding of Identity and Access Management principles and processes; 4.Knowledge and experience with Active Directory, LDAP, DB, UNIX/Linux, AWS IAM; Good understanding of ABAC methodologies; 5. User directories: Understanding of LDAP, Virtual Directory Services, Directory Services, and Active Directory; 6. Experienced with PAM, IGA, DS, SIEM; 7. Experience with Web Access Management Single Sign On tools: SecureAuth, Siteminder, PingAccess, PingFederate, ForgeRock, OKTA, Azure; Integration experience with Multi Factor Authentication; Integration experience with SAML, OpenID Connect, Oauth; Demonstrates strong organization skills and time management; Good to have: 1. Possess excellent analytical, evaluative, and problem-solving abilities; Good interpersonal skills. 2. Experience with PCI and SOX audits; Team Player

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : Ping Identity Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will be responsible for developing and configuring software systems, either end-to-end or for specific stages of the product lifecycle. Your typical day will involve collaborating with various teams, applying your knowledge of technologies and methodologies, and ensuring that the software solutions meet the needs of clients and projects effectively. You will engage in problem-solving and decision-making processes that contribute to the overall success of the software development initiatives. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing and mentoring within the team to enhance overall performance.- Monitor project progress and ensure alignment with project goals and timelines. Professional & Technical Skills: - Must To Have Skills: Proficiency in Ping Identity.- Strong understanding of identity and access management principles.- Experience with software development methodologies such as Agile and DevOps.- Familiarity with cloud-based solutions and integration techniques.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- The candidate should have minimum 5 years of experience in Ping Identity.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Role Overview : We are looking for an experienced Denodo SME to design, implement, and optimize data virtualization solutions using Denodo as the enterprise semantic and access layer over a Cloudera-based data lakehouse. The ideal candidate will lead the integration of structured and semi-structured data across systems, enabling unified access for analytics, BI, and operational use cases. Key Responsibilities: Design and deploy the Denodo Platform for data virtualization over Cloudera, RDBMS, APIs, and external data sources. Define logical data models , derived views, and metadata mappings across layers (integration, business, presentation). Connect to Cloudera Hive, Impala, Apache Iceberg , Oracle, and other on-prem/cloud sources. Publish REST/SOAP APIs, JDBC/ODBC endpoints for downstream analytics and applications. Tune virtual views, caching strategies, and federation techniques to meet performance SLAs for high-volume data access. Implement Denodo smart query acceleration , usage monitoring, and access governance. Configure role-based access control (RBAC) , row/column-level security, and integrate with enterprise identity providers (LDAP, Kerberos, SSO). Work with data governance teams to align Denodo with enterprise metadata catalogs (e.g., Apache Atlas, Talend). Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Skills Required : 8–12 years in data engineering, with 4+ years of hands-on experience in Denodo Platform . Strong experience integrating RDBMS (Oracle, SQL Server), Cloudera CDP (Hive, Iceberg), and REST/SOAP APIs. Denodo Admin Tool, VQL, Scheduler, Data Catalog; SQL, Shell scripting, basic Python (preferred). Deep understanding of query optimization , caching, memory management, and federation principles. Experience implementing data security, masking, and user access control in Denodo.

8 - 10 years of industry experience with a minimum of 8 years relevant experience in One Identity. Experience in development and implementation, design and architecture of identity and access management solutions. Must possess the technical/functional skills necessary to understand and manage consulting project engagements Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Design and deliver high quality security architecture and infrastructure setups and/or sub-systems to agreed deadlines. Assist customers in developing a secured Identity management infrastructure and to define security policies to protect their applications from unauthorized access. Lead and own the security solution implementation. Establish and maintain operational processes, standards, and procedures for managing One Identity Manager environments, including incident management, change management, and problem management. Monitor and optimize the performance, availability, and scalability of One Identity Manager solutions, proactively identifying and addressing issues to ensure service reliability and customer satisfaction Preferred technical and professional experience Experience with at least one of the following development environments/languagesJ2EE, Java, JavaScript, PowerShell, .Net One Identity Certified. Experience in specific industry verticals is preferred

IAM SME with Okta Experience(B2) Responsibilities 5 + to 7+ years experience in implementing the enterprise or customer IAM with Okta and other IAM products(Okta Experience must) Working experience in Okta integration or support is required. Hands on experience with emerging IAM technologies (IDaaS) and Specifications (OAUTH, OpenID etc.) Experience in maintaining and supporting the Okta application integration and Support Stronghands-onexperience withSSO & MFA, AD Connect, SAML, OAuth, specifically on Okta. Expertise in Identity and Authentication solutions such as Active Directory, Okta Knowledge of LDAP and Active Directory services, MFA, Risk-based authentication and privileged access management Understanding of API design concepts, RESTful Services, and modern application interaction patterns Demonstrated excellent technical writing Skills Java/SCIM API jar knowledge is a must. Follow the below Tracker Location : - Chandigarh,Dadra & Nagar Haveli , Daman , Diu , Goa , Haveli , Hyderabad , Jammu , Lakshadweep , Nagar , New Delhi,Puducherry,Sikkim

Implement and manage security solutions using Broadcom/CA tools, including SiteMinder and MFA/Advanced Authentication. Ensure secure access and protect enterprise systems from unauthorized access.

Siteminder Provide L3-level support for CA SiteMinder infrastructure, including policy servers, Web Agents, and Admin UI. Troubleshoot complex issues involving authentication, authorization, federation, and SSO. Perform root cause analysis and long-term solutions for recurring incidents. Maintain and enhance CA SiteMinder policies, realms, rules, agent configurations, and custom authentication schemes. Collaborate with application teams to onboard new applications into SiteMinder using standard integration patterns (e.g., Web Agent, SDK, headers-based authentication). Implement changes and upgrades in a controlled and compliant manner, following ITIL processes. Monitor system health and performance; automate alerts and log analysis where feasible. Work with other IAM components (LDAP, AD, MFA, SAML, OIDC) to provide holistic identity support. Participate in on-call rotation and provide support during major incidents. Ensure compliance with security policies, standards, and audit requirements. Required Skills & Experience: 6+ years of experience with CA SiteMinder / Broadcom SSO (Policy Server, Web Agent, Admin UI). Strong troubleshooting expertise in complex Web SSO environments. Hands-on experience with custom authentication/authorization schemes. Good understanding of SAML, OAuth, OpenID Connect, and LDAP directories. Experience in working with HTTP headers, reverse proxies, and load balancers. Strong scripting skills (e.g., Shell, Python, PowerShell) for automation and debugging. Proficiency in log analysis and using tools like Splunk, ELK, or native logs. Knowledge of TLS/SSL, certificates, and secure web communications. Ability to review and implement application onboarding use cases with SiteMinder. Preferred Qualifications: Experience with integration of SiteMinder with MFA solutions (e.g., Duo, RSA, Okta). Familiarity with DevOps tools and CI/CD practices for IAM. Knowledge of other IAM platforms such as Okta, ForgeRock, or Ping is a plus. Previous experience in large-scale enterprise environments (financial, healthcare, etc.). ITIL Foundation or equivalent process understanding. Provide L3-level support for CA SiteMinder infrastructure, including policy servers, Web Agents, and Admin UI. Troubleshoot complex issues involving authentication, authorization, federation, and SSO. Perform root cause analysis and long-term solutions for recurring incidents. Maintain and enhance CA SiteMinder policies, realms, rules, agent configurations, and custom authentication schemes. Collaborate with application teams to onboard new applications into SiteMinder using standard integration patterns (e.g., Web Agent, SDK, headers-based authentication). Implement changes and upgrades in a controlled and compliant manner, following ITIL processes. Monitor system health and performance; automate alerts and log analysis where feasible. Work with other IAM components (LDAP, AD, MFA, SAML, OIDC) to provide holistic identity support. Participate in on-call rotation and provide support during major incidents. Ensure compliance with security policies, standards, and audit requirements. Do Ensuring customer centricity by providing apt cybersecurity Monitoring and safeguarding the log sources and security access Planning for disaster recovery in the event of any security breaches Monitor for attacks, intrusions and unusual, unauthorized or illegal activity Performs moderately complex log reviews and forensic analysis to identify unauthorized or unacceptable access to data or systems Conduct security assessments, risk analysis and root cause analysis of security incidents Handling incidents escalated by the L1 team in 24x7 rotational shifts Use advanced analytics tools to determine emerging threat patterns and vulnerabilities Completing all tactical security operations tasks associated with this engagement. Analyses all the attacks and come up with remedial attack analysis Conduct detailed analysis of incidents and create reports and dashboards Stakeholder coordination & audit assistance Liaise with stakeholders in relation to cyber security issues and provide future recommendations Maintain an information security risk register and assist with internal and external audits relating to information security Assist with the creation, maintenance and delivery of cyber security awareness training for colleagues Advice and guidance to employees on issues such as spam and unwanted or malicious emails Deliver No. Performance Parameter Measure 1. Customer centricity Timely security breach solutioning to end users, Internal stakeholders & external customers experience 2. Process Adherence Adherence to SLAs (90-95%), response time and resolution time TAT Mandatory Skills: CA PAM. Experience5-8 Years.

We're Hiring! I am excited to share some amazing career opportunities at Happiest Minds. Take your Security career to the next level with Happiest Minds, ! Join a dynamic team, where Security Meets Innovation, and grow with us. Be recognized in a Great Place to Work Certified environment Interested professionals can directly reach out to me ankita.patari@happiestminds.com or can apply in below post Skills: Identity Governance & Administration (IGA),Identity Management (LCM/RBAC),Vulnerability Assessment, AWS IAM, Access Management (SSO/MFA),Privilege Access Management (PAM) Job Description 1. Design and implement Identity and Access Management (IAM) and Privileged Access Management (PAM) solutions based on business needs. 2. Collaborate with stakeholders to understand security requirements and create IAM and PAM strategies. 3. Architect, configure, and maintain IAM and PAM systems, ensuring integration with existing infrastructure. 4. Recommend and implement security technologies and best practices for IAM and PAM. 5. Provide expertise in Single Sign-On (SSO), Multi-Factor Authentication (MFA), and other access control mechanisms. 6. Conduct risk assessments and security reviews to identify vulnerabilities and recommend mitigation strategies. 7. Stay updated with IAM and PAM trends to maintain robust security posture. 8. Collaborate with cross-functional teams to enforce security policies and standards. 9. Lead training sessions to raise awareness and understanding of IAM and PAM concepts. 10. Serve as an expert in IAM and PAM, guiding best practices and contributing to cybersecurity strategy. Thanks & Regards, Ankita

Position Purpose The purpose of the position is to help with the information security topics mentioned in the direct responsibilities. Responsibilities Direct Responsibilities - Executing IT risk assessment reviews, identifying controls gaps and working in collaboration with subject matter experts to devise appropriate mitigation plans. Identifying key risk trends, issues and other insights requiring further investigation and following up with Technology as appropriate. Knowledge of Secure Development methodologies and frameworks. Hands-on experience in penetration testing and tools like AppScan, Webinspect, Fortify, AppSpider, BurpSuite, Qualys, Checkmarx, Coverity Well-versed in conducting Security Review, Assessments and providing recommendations. Knowledge of OWASP, SANS standards. Experience in Process Improvement, Controls Enhancement and Reporting. - Engaging with organization wide risk and control groups, including internal audit and territory control teams. - Working with Technology stakeholders (including Production Support and Development teams) to identify the IT risks affecting the organization and formulating appropriate remediation strategies based on full understanding of business exposure and compensating controls. Contributing Responsibilities Excellent understanding of development security and its implementation in systems: identification, authentication, access control and provisioning, alignment of jurisdiction to business process Knowledge of single-sign-on security strategies (e.g. SAML, OAUTH2, SiteMinder etc.) Excellent understanding of authentication related mechanisms (Kerberos, One Time Passwords, PKI) Good understanding of cryptography and its practical uses within secure application development Familiarity with common security vulnerabilities (e.g. OWASP Top 10) Strong technical skills required to understand vulnerabilities in detail and how to resolve/mitigate them. Excellent knowledge of programming best practices, design patterns, etc. Excellent problem solving skills, being able to develop approaches to complex technology and strategy problems, building consensus across diverse interest groups and working within constraints of practical delivery yet able to think beyond the requirements of immediate issues. Well-developed written communication skills with the ability to summarise key issues, conclusions and recommendations in report form. Target audiences will include regulatory authorities and internal/external auditors. Technical & Behavioral Competencies Excellent knowledge of programming best practices, design patterns, etc. Excellent problem solving skills, being able to develop approaches to complex technology and strategy problems, building consensus across diverse interest groups and working within constraints of practical delivery yet able to think beyond the requirements of immediate issues. Well-developed written communication skills with the ability to summarize key issues, conclusions and recommendations in report form. Target audiences will include regulatory authorities and internal/external auditors. Hands-on experience in penetration testing and tools like AppScan, Webinspect, Fortify, AppSpider, BurpSuite, Qualys, Checkmarx, Coverity, Sonatype, Blackduck Well-versed in conducting Security Review, Assessments and providing recommendations. Knowledge of OWASP, SANS standards. Experience in Process Improvement, Controls Enhancement and Reporting. Excellent Inter personal and presentation skills Strong in verbal and written communication Ability to liaise with cross-functional stakeholders globally Clear understanding of application and data security Must be flexible, independent, self-motivated Good analytical skills Specific Qualifications (if required) - CEH, SSCP, OSCP certified. - Technical Graduate (Computer Science) Preferable. Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Communication skills - oral & written Ability to share / pass on knowledge Active listening Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Analytical Ability Ability to develop and adapt a process Ability to develop and leverage networks Ability to manage / facilitate a meeting, seminar, committee, training Education Level: Bachelor Degree or equivalent Experience Level At least 7 years

Number of Openings* 1 ECMS ID Role OKTA IAM Engineer Duration of contract* 3 months to 6 months Total Yrs. of Experience* 10 yrs Relevant Yrs. of experience* 5+ years of hands-on Okta IAM experience Detailed JD *(Roles and Responsibilities) Advanced UI-level configurations Infrastructure automation and environment provisioning user migration from legacy identity solutions to Okta Independently Design and implement a complete Okta setup, including integrations and security policies Preferably certified in Okta or related IAM technologies Mandatory skills* Solid knowledge of OAuth2.0, SAML, OpenID Connect, and IAM best practices Terraform expertise Experience in user migration from legacy identity solutions to Okta Strong skills in Okta Actions, ACUL, and custom access policy design Desired skills* Preferably certified in Okta or related IAM technologies Domain* Any domain Approx. vendor billing rate* 12000 INR to 15000 INR Precise Work Location* Remote working Background check process to be followed: * yes Mode of Interview: Telephonic/Face to Face/Microsoft teams* Telephonic / Microsoft teams Video

The roe supports fu end to end software deveopment cyce, from initia cient engagement, through assessments and road-mapping, to onger term engagement in an advisory capacity. As an Appication Security Consutants, the person shoud everage the technica expertise of the security competencies, varied product and deivery capabiities Required education Bacheor's Degree Preferred education Master's Degree Required technica and professiona expertise Candidate with 8 + years of experience in IT domain with 3+ years on Deina (Thycotic) PAM impementation with Thycotic Certification (Optiona). Experience in deveopment and end to end impementation, design and architecture of privieged access soution using Deina Secret Serveries Experience in Instaing and upgrading secret server, onboarding secrets, remote password changing, configuring roes & Permissions, configuring foder structure, secret tempates, secret poicy, aunchers, session recording, account discovery, sites, event subscriptions, event pipeine poicy and other operationa activities for Deina Secret Server Preferred technica and professiona experience Knowedge of Web Services (REST/SOAP), Directories (LDAP, AD), etc and PowerShe scripts in PAM soution REST API Automations using PowerShe Scripting (Buk Upoad Utiity options, Account Onboarding PowerShe Script, User Deetion using Script PowerShe Script) Good understanding of LDAP concepts and working experience with at east few of the foowing directories:' Orace Internet Directory/Orace Virtua Directory, Sun Directory Server, Active Directory, Tivoi Directory Server

The roe supports fu end to end software deveopment cyce, from initia cient engagement, through assessments and road-mapping, to onger term engagement in an advisory capacity. As an Appication Security Consutants, the person shoud everage the technica expertise of the security competencies, varied product and deivery capabiities Required education Bacheor's Degree Preferred education Master's Degree Required technica and professiona expertise Candidate with 8 + years of experience in IT domain with 3+ years on Deina (Thycotic) PAM impementation with Thycotic Certification (Optiona). Experience in deveopment and end to end impementation, design and architecture of privieged access soution using Deina Secret Serveries Experience in Instaing and upgrading secret server, onboarding secrets, remote password changing, configuring roes & Permissions, configuring foder structure, secret tempates, secret poicy, aunchers, session recording, account discovery, sites, event subscriptions, event pipeine poicy and other operationa activities for Deina Secret Server Preferred technica and professiona experience Knowedge of Web Services (REST/SOAP), Directories (LDAP, AD), etc and PowerShe scripts in PAM soution REST API Automations using PowerShe Scripting (Buk Upoad Utiity options, Account Onboarding PowerShe Script, User Deetion using Script PowerShe Script) Good understanding of LDAP concepts and working experience with at east few of the foowing directories:' Orace Internet Directory/Orace Virtua Directory, Sun Directory Server, Active Directory, Tivoi Directory Server

Job Information Job Opening ID ZR_1889_JOB Date Opened 29/04/2023 Industry Technology Job Type Work Experience 4-6 years Job Title CEM Role (Customer Experience Manager) City Bangalore Province Karnataka Country India Postal Code 560051 Number of Positions 2 Manage complete lifecycle ITIL frame work which includes Incident , Change, Patch and Problem management Responsible for planning, tracking milestones, activity schedules, issue resolution, resourcing, costs etc. Prepare, Execute & Track various plans Weekly and month report Coordinate with implementation team for timely completion of planned items Periodic Communication / Updates to Stakeholders Manage & Track Vendor Resource Deployment Escalation Management Coordinate with various teams & stakeholders and track delivery as per agreement Vendor Management for sourcing Resources, hardware, connectivity, OS and software licenses etc. Periodic Reporting Obtain customer feedback and make sure their issues, concerns are resolved. Obtain client sign off on meeting Objective and monthly reporting Flawless communication skills, both written and verbal. All kinds of customer interactions, transactions, and engagements - from end user to vendor team to customer support. Identifying ideal customer profiles and mapping customer journeys to identify the gaps in customer experience across all touchpoints Liaise with internal teams Regular communication with internal and customer stakeholders. Collect, track, and analyze customer feedback and suggest improvements internally based on the insights gathered Work with the technology teams to ensure a seamless transaction. Ability to manage client expectations based on a true assessment of the situation and circumstances. Ability to drive different lines of possible resolution concurrently. A customer experience manager/specialist is responsible for keeping track of customer journeys, interacting with customers across channels and platforms, and coordinating with all internal stakeholders, to keep fine-tuning the customers experience. Vendor Management Good presentation skills Good analytical skills Good interpersonal skills Self-motivated Demonstrate Ownership Can Do attitude Domain Knowledge : Fair understanding on various IT Infrastructure like Desktops, Sever, LAN & WAN connectivity, Network Equipment etc. Fair understanding on Windows OS, DHCP, DNS, Ping, Tracert Active Directory etc. Ability to work on Microsoft Project, Microsoft Excel, Word and PowerPoint Qualifications : Graduate ITIL or similar training / certification would be added advantage check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#2B39C2;border-color:#2B39C2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested

The SSO Auth0 role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the SSO Auth0 domain.

The Awareness of SiteMinder integrations with Broadcom API Gateway role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Awareness of SiteMinder integrations with Broadcom API Gateway domain.