23 Shift Flexibility Jobs

Role & responsibilities Team Leadership and Management: Oversee NOC Operations: Supervise daily NOC operations to ensure continuous monitoring, incident management, and timely escalation of issues. Manage NOC Staff: Lead a team of NOC engineers and analysts, handle shift schedules to ensure 24/7/365 coverage, and provide guidance on troubleshooting and escalation processes. Training and Development: Ensure team members are up to date with the latest technology and operational standards, providing training, mentorship, and development opportunities. Performance Management: Conduct regular performance evaluations, set KPIs, and implement improvement plans as needed to enhance team performance. Incident Management and Response: Incident Oversight: Take charge of major incidents, ensuring rapid assessment, resource allocation, and timely resolution of critical issues. Escalation and Coordination: Coordinate between NOC, support teams, and vendors to resolve incidents, escalating as required for effective resolution. Root Cause Analysis (RCA): Lead RCA for significant incidents, collaborating with cross-functional teams to identify underlying issues and implement preventive measures. Incident Reporting: Develop and maintain incident documentation, reporting to upper management on significant incidents, resolution timelines, and preventive actions taken. Monitoring and Infrastructure Optimization: System Monitoring: Ensure comprehensive 24/7 monitoring of network, servers, applications, and data center infrastructure for potential issues or anomalies. Optimization of Tools: Evaluate and implement advanced monitoring tools, improving visibility, alerting capabilities, and data-driven insights into infrastructure performance. Performance Metrics: Develop and refine performance metrics, dashboards, and reports to monitor infrastructure health, availability, and response times. Change Management and Compliance: Change Control: Oversee infrastructure changes to minimize service disruptions, participating in change advisory boards (CABs) and ensuring adherence to change management policies. Risk Management: Evaluate risks associated with planned changes and ensure risk mitigation strategies are in place. Compliance and Standards: Ensure NOC operations meet regulatory compliance standards (e.g., ISO, SOC, GDPR) and follow industry best practices for security, privacy, and data protection. Automation and Process Improvement: Process Optimization: Analyze and streamline NOC processes for incident handling, escalation, reporting, and documentation, focusing on efficiency and consistency. Automation: Identify repetitive tasks and opportunities for automation (e.g., alert triage, routine system checks) to reduce manual workload and improve response times. SOP Development: Create and maintain standard operating procedures (SOPs) for common incident scenarios, ensuring consistent handling and faster resolution. Capacity and Performance Planning: Infrastructure Scaling: Collaborate with IT and engineering teams to anticipate capacity needs based on growth trends, scaling resources proactively to avoid downtime. Performance Reviews: Regularly assess system performance, identifying bottlenecks or risks to service reliability, and coordinate with infrastructure teams to address issues. Budget Management: Oversee NOC-related budget, ensuring optimal use of resources and advocating for necessary investments in monitoring tools and staffing. Vendor and Stakeholder Management: Vendor Liaison: Manage relationships with vendors and service providers, ensuring service level agreements (SLAs) are met and coordinating support during critical incidents. Stakeholder Communication: Act as a point of contact for internal stakeholders regarding NOC operations, infrastructure status, and ongoing incidents. SLA and KPI Management: Define, track, and report SLAs and KPIs for NOC performance, continuously working with vendors and internal teams to meet or exceed targets. Reporting and Analytics: Operational Reporting: Generate daily, weekly, and monthly reports on NOC performance, including metrics like uptime, incident resolution times, and resource utilization. Trend Analysis: Identify recurring incidents or performance trends, using data to improve incident management processes and proactively address potential issues. Executive Summaries: Provide high-level summaries and performance reports to executive leadership, highlighting key metrics, incidents, and NOC achievements Preferred candidate profile Technical Expertise: Deep understanding of networking, server management, data centers, cloud infrastructure, and monitoring tools (e.g., SolarWinds, Nagios, Datadog). Leadership and People Management: Strong leadership abilities, with experience in managing cross-functional teams and fostering a high-performance, collaborative environment. Incident Management: Proficiency in ITIL-based incident and problem management, especially with high-stakes or complex incidents. Analytical Skills: Ability to analyze large datasets for patterns and insights, using data to improve operations and prevent outages. Change and Compliance Management: Knowledge of change management frameworks, regulatory compliance standards, and risk assessment. Communication: Excellent communication skills to effectively liaise between technical teams, stakeholders, and upper management. Budgeting and Resource Allocation: Familiarity with budget management and resource planning for NOC operations. Promote a Proactive Approach : Focus on preventive maintenance, capacity planning, and performance monitoring to anticipate and mitigate issues before they escalate. Foster a Continuous Improvement Culture : Regularly review NOC processes and metrics, encouraging feedback from team members to drive improvements. Focus on Team Training : Ensure the team is well-trained in both technical skills and soft skills, such as communication and time management. Certification: Certifications in cloud technologies, networking, or DevOps are advantageous. Shift Flexibility: Willingness to work in shifts, including weekends and off-hours if necessary. Ensure Clear Communication Channels : Establish clear communication protocols for incidents, ensuring stakeholders are promptly updated during outages or major events. Problem-Solving: Exceptional analytical skills for diagnosing and resolving complex IT issues.

Top MNC hiring for voice process at Electronic City and Bommanahalli. Grads must. Excellent English (written and spoken) required. Freshers & Exp - Salary 4 to 6.5 LPA with 2 yrs intl voice (preferably banking). Call Sameera 8951184874 Perks and benefits Good Incentive Packages,Transport, 5 Days, Top MNC

Hiring for tech support voice role at Brookfield and Whitefield. Good IT knowledge and troubleshooting skills needed. Flexible with UK or rotational shifts. One-way travel as per policy. Immediate joiners only. Call Karishma 9513335257 Required Candidate profile Tech support, troubleshooting, IT knowledge, customer service, voice process, shift flexibility, English fluency, inbound calls, helpdesk support Perks and benefits Amazing Incentives, Travel, Growth, Good Culture

Hiring for international voice process at Brookfield. Flexible with Australian shifts. One-way drop. Excellent English & convincing skills to handle multiple customers via dialer. Corporate culture & growth. Call Arshi: 8951870135. Required Candidate profile Excellent English & convincing skills to handle multiple customers via dialer. Corporate culture & growth. Perks and benefits One-Way Drop, Growth, Aus Shift, Corporate Setup.

Hiring grads/UGs with min 1 yr intl voice exp. Must have excellent spoken & written English. Assessment score 65–70: 5 to 6LPA, 71 & above: 6.5LPA. Versant cutoff: 70. Manyata Tech Park. Call Shazia: 9035018994. Perks and benefits 6–6.5LPA, Growth, Voice Role, Quality Hiring

Hiring for UK inbound voice process. Grads/UGs welcome. Freshers & exp with excellent comms required. Salary: 21k–23k + incentives. One-way cab. Great work culture. Call Tooba: 8951870135. Required Candidate profile Excellent communication, UK voice process, international BPO, customer service, English fluency, call handling, client support, shift flexibility, upselling, team player, problem solving.

Min. 1 yr international voice exp. required (for experienced). Excellent comm. skills a must. Salary 4–6 LPA based on profile. Call Azra NOW for 1st round: 9972296132 / 8951992038. Limited slots – Apply today! Required Candidate profile International voice process, customer service, banking support, inbound calls,, call handling, problem solving, fluent English, client handling, shift flexibility, attention to detail Perks and benefits Perks: Pay, Growth, Insurance, Leaves, Transport

About the Role The Rate Loader is a vital member of our logistics team, responsible for the precise and timely entry of rate data into our systems. This role demands exceptional attention to detail, strong organizational abilities, and the capacity to thrive in a dynamic environment. The Rate Loader will work closely with other logistics personnel to ensure the accuracy of rate information, playing a key role in the efficiency and success of our logistics operations. Experience : 0-2 years Education : Bachelor's degree in any field Gende r: Male candidates preferred Work Schedule : Night shifts from 7:00 PM to 4:00 AM, with flexibility required for shift changes Job Responsibilities Enter rates into the system accurately, adhering to established protocols. Ensure rates are updated promptly to meet deadlines and maintain operational efficiency. Check rate accuracy and rectify any discrepancies swiftly. Keep abreast of rate structures, tariffs, and industry regulations. Communicate effectively with internal teams about rate updates and resolve any related issues. Aid in the enhancement of rate loading processes to improve accuracy and efficiency. Produce reports and metrics on rate loading activities as needed. Support the training of new staff in rate loading procedures. Uphold all company policies and standards of compliance. Requirements and skills Experience in logistics or transportation is advantageous. Basic understanding of mathematics, especially rate calculations. Proficiency in Microsoft Office and familiarity with rate management systems. Excellent reading comprehension of English, particularly for U.S. client documents, and the ability to work independently from written instructions. Capable of managing priorities to meet tight deadlines. Strong communication skills, both oral and written. Resilience in adapting to shifting priorities and managing work pressure. Willingness to work flexible shifts as needed. Analytical and problem-solving skills. Experience with cloud platforms like Azure, AWS, or Citrix is a plus. Familiarity with logistics industry standards and terminology is beneficial. Notes Client-centered, ensuring all issues are resolved within the agreed timelines. Achieving daily targets based on tenure with the company. Maintaining a 100% client satisfaction rate with the accuracy of rates loaded into the Rate Request System. Benefits Salary + ESI, PF, Gratuity, Medical Insurance How to Apply If you are a skilled Rate Loader seeking a challenging opportunity to contribute to a dynamic and forward-thinking organization, apply now to become a part of the iTech family. Your expertise will be instrumental in maintaining our databases and ensuring our data remains secure and accessible. Join us in our commitment to excellence and innovation. To apply, please send your resume to recruitment@itechindia.co with Email Subject as " Rate Loader ".

Handle queries, requests and complaints from customers by ensuring end-to-end resolution Ensure a significant improvement in customer experience 5 days working Required Candidate Profile Work from office Excellent English communication skill 12/Grad/PG Rotational shifts Fresher / Experience Immediate joiners Candidate must be available for face-to-face round of interview

Handle queries, requests and complaints from customers by ensuring end-to-end resolution Ensure a significant improvement in customer experience 5 days working Required Candidate Profile Work from office Excellent English communication skill 12/Grad/PG Rotational shifts Fresher / Experience Immediate joiners Candidate must be available for face-to-face round of interview

Handle queries, requests and complaints from customers by ensuring end-to-end resolution Ensure a significant improvement in customer experience 5 days working Required Candidate Profile Work from office Excellent English communication skill 12/Grad/PG Rotational shifts Fresher / Experience Immediate joiners Candidate must be available for face-to-face round of interview

BULK Hiring!! Handle queries, requests and complaints from customers by ensuring end-to-end resolution Ensure a significant improvement in customer experience 5 days working Required Candidate Profile Work from office Excellent English communication skill 12/Grad/PG Rotational shifts Fresher / Experience Immediate joiners Candidate must be available for face-to-face round of interview

BULK Hiring!! Handle queries, requests and complaints from customers by ensuring end-to-end resolution Ensure a significant improvement in customer experience 5 days working Required Candidate Profile Work from office Excellent English communication skill 12/Grad/PG Rotational shifts Fresher / Experience Immediate joiners Candidate must be available for face-to-face round of interview

Identify and resolve customer complaints or issues promptly and effectively, striving to ensure customer satisfaction over calls and chats Required Candidate Profile Grad/UG Fresher/Experience Should be comfortable in rotational shift (24*7) Must have good command in English Immediate joiners only Work from office Languages: Assamese/Kannada/Tamil/Punjabi/Hindi

Identify and resolve customer complaints or issues promptly and effectively, striving to ensure customer satisfaction over calls and chats Required Candidate Profile Grad/UG Fresher/Experience Should be comfortable in rotational shift (24*7) Must have good command in English Immediate joiners only Work from office Languages: Assamese/Kannada/Tamil/Punjabi/Hindi

Being the first point of contact for customers Resolve customer's queries via phone, email & chat Building relationships with customers and ensuring they are satisfied with the company's products and services Required Candidate Profile Excellent communication skills Candidate must be comfortable with Rotational shifts UG/Grad/PG Fresher & Experienced both can apply Work from office

Responsible for providing exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive customer experience Required Candidate Profile Excellent Communication skills in English is required Undergraduate /Graduate both can apply Fresher/Experienced both can apply Immediate joiners only Should be comfortable in rotational shifts

Responsible for providing exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive customer experience Required Candidate Profile Excellent Communication skills in English is required Undergraduate /Graduate both can apply Fresher/Experienced both can apply Immediate joiners only Should be comfortable in rotational shifts

Answer inbound customer calls Manage all customer issues and requests Resolving customer complaints brought to your attention 5 days working Rotational shifts Required Candidate Profile Immediate joiners Graduate/Undergraduate Fresher/Experienced both can apply Must be flexible with rotational shifts Good Communication

Answer inbound customer calls Manage all customer issues and requests Resolving customer complaints brought to your attention 5 days working Rotational shifts Required Candidate Profile Immediate joiners Graduate/Undergraduate Fresher/Experienced both can apply Must be flexible with rotational shifts Good Communication

Dealing with customer issues and churning out an easy-to-follow solution Handling customer concerns through Inbound and outbound calls Voice/Non-Voice Process 5 days working Rotational shifts Required Candidate profile Immediate joiners Excellent English Communication Graduate/Undergraduate/PG Fresher/Experienced both can apply Must be flexible with rotational shifts

Operate and monitor chemical plant equipment, maintain process parameters, ensure safety and production standards, handle materials, and coordinate with teams for efficient plant operations. Work Schedule: • Duty hours: 10 hours per day Required Candidate profile B.Tech/Diploma/Polytechnic in Chemical Engg., freshers or experienced, team player with basic process knowledge, safety awareness, good communication, and readiness to work in rotating shifts.

Understanding of multiple analytic methods such as market mix modeling and data management skills Proficiency in SAS, Advanced Excel, SQL, or other related tools Flexibility to work in different shift timings Qualifications: Bachelor's or Master's degree in Business Analytics, Economics, Computer Science, Operations Research, or Statistics from a Tier 1 institution.