Services Advisor

3 years

1 - 3 Lacs

Posted:1 week ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Description

Key Responsibilities:

  • Welcome customers and understand their vehicle service requirements.
  • Schedule service appointments and manage job cards in the DMS system.
  • Conduct vehicle walkarounds with customers to verify issues and recommend services.
  • Explain repair needs, estimated costs, and timelines clearly to customers.
  • Coordinate with the workshop and technicians for diagnosis and job execution.
  • Monitor work progress and keep customers updated on job status.
  • Upsell value-added services, maintenance packages, and accessories.
  • Ensure timely delivery of vehicles post-service with quality assurance.
  • Handle customer feedback, concerns, or complaints efficiently and professionally.
  • Maintain service records and ensure documentation is complete.
  • Follow up post-service for customer satisfaction and future appointments.

Required Skills & Qualifications:

  • Diploma in Automobile or Mechanical Engineering preferred.
  • Minimum 1–3 years of experience in a similar role in the automobile industry.
  • Strong knowledge of automotive systems, service procedures, and products.
  • Proficient in using dealership management software (DMS) and MS Office.
  • Excellent communication, interpersonal, and customer service skills.
  • Ability to multitask, manage time effectively, and work under pressure.

Job Type: Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

  • Paid sick time
  • Provident Fund

Schedule:

  • Day shift
  • Rotational shift

Supplemental Pay:

  • Commission pay
  • Yearly bonus

Language:

  • English (Preferred)

Work Location: In person

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