Servicenow Implementation- ITAM

Location : Pan India

Exp :5+ years

EMail id: PA00920780@techmahindra.com

Note: Kindly share only those candidates who has good hands-on experience in ServiceNow implementation Mandate skills.

Role & responsibilities

1. Experience in creating process documents, frameworks and operating models with capabilities based on findings and recommendations.

2. Experience of Service catalogue workflow designing to automate Software Asset Management lifecycle.

3. Provide license consultation to customers on various software applications.

4. Ability to implement software asset management (SAM) policies, processes, and procedures to activate SAM governance module.

5. Conduct periodic internal audits to identify and address any gaps or discrepancies in software license usage, monitor usage patterns and identify opportunities for software license re-harvesting or re-allocation.

6. Provide recommendations on software optimization and license consolidation to reduce costs and ensure license compliance.

7. Collaborate with procurement teams to negotiate favorable licensing Contracts with software publishers.

8. Experience of handling a minimum of 5 Tier -1 and Tier -2 publishers specifically IBM, VMware, SAP, Microsoft, Oracle. Redhat and Engineering & SAAS applications.

9. Knowledge or participated in any external software audits conducted by vendors/Publishers to ensure accuracy and fairness.

10. Experience in mitigating risk of production outages in case of contract obligations with vendors, lead the recommended remediation plan and actions.

Skills :

1. Strong knowledge of software asset management principles and practices and SAM Tools such as Remedy, SNOW, ServiceNow SAM/HAM Pro.

2. Any SAM tool Architectural workflow understanding or Knowledge.

3. CSAM Certified is good to have.

4. Solid problem solving and consultative skillset.

5. Strong presentation, communication, multitasking and time management skillset.

6. Good communication skills displaying timely and accurate information sharing with active listening skillset.

7. Knowledge of creating Project plan for the client.

8. ITIL V3 0r 4 certified

9. Audit Readiness skillset.

Preferred candidate profile

Skills Mandate:

Regards,

Priya Aggarwal