Servicenow Developer

Job Description

Role: ServiceNow Senior Developer Key Skills: ServiceNow EcoSystem Core Platform Overview: A ServiceNow Senior Developer is an IT professional with experience in extending and customizing the ServiceNow platform to meet the specific needs of an organization. They play a key role in streamlining business processes and workflows through the NowPlatform. Job Description: Develop, configure, and customize the ServiceNow platform using its built-in tools and functionalities. Collaborate with business users and other stakeholders to understand business needs and translate them into technical solutions. Communicate technical concepts to non-technical audiences in a clear and concise manner. Conduct DEMOs and UAT sessions with users. Practise Agile development methodologies, attending meetings and delivering on project goals. Write clean, efficient, and maintainable code adhering to best development practices. Document code and functionalities to ensure maintainability and knowledge transfer. Conduct code reviews and perform quality control checks. Troubleshoot and fix technical problems that arise within the ServiceNow platform. Develop and execute automated test cases to ensure software quality. Configure and customize ServiceNow modules (ITSM,ITAM or any other) to meet specific business requirements. Develop custom workflows and scripts using ServiceNow APIs, integration hub , automation tools etc to extend platform functionality and automate specific tasks within ITAM/ITSM processes. Configure business rules, UI actions, UI policies, data policies, client scripts, ACLs, notifications, reports, and dashboards. Integrate ServiceNow with other enterprise systems sing APIs and integrations, MID server, web services, email, and other methods. Stay up-to-date on ServiceNow eatures including best practises, emerging trends to drive innovation - Continuously learn about new features and updates to optimize the solution and existing implementation. Role is not only limited to any ServiceNow module but this will be applicable to the entire ServiceNow Eco-System. Implement best practices for data security, governance, and reporting. Conduct testing and ensure seamless deployment of ServiceNow solutions. Implement and Optimise Incident Module, Service Catalogue ,Change Module, Problem Management, App Engine Studio Applications, CMDB. Provide ongoing support to users for ITSM, ITOM, HAM,SAM functionalities or any other module/application of ServiceNow and perform and participate in BAU activities. Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR. Required Skills: Experience in using ServiceNow platform, including configuration, customization, scripting, ServiceNow App Engine Studio, Workflows, APIs, update sets, Application Scoping and other development tools. In-depth knowledge and experience with ITSM , ITAM, IT discovery tools best practices. Strong understanding of IT infrastructure and asset lifecycle management. Strong analytical and problem-solving abilities. Experience with ITIL frameworks , Relational Database. Ability to manage multiple projects and prioritize tasks. Ability to work independently and as a part of a team. Qualifications and Experience : Bachelor's degree in Computer Science, Information Systems, Engineering, or related field. ServiceNow Certified Application Developer and ServiceNow Certified System Administrator certifications. Certifications in ServiceNow (ITSM, ITOM, SAM, HAM) and ITIL practices are desirable. At least 6 years of experience in ServiceNow development. Experience with developing and customizing ServiceNow different modules within ITSM/ITAM or any other for building a scoped functionality. Experience with ServiceNow modules such as Incident Management, Problem Management, Change Management, Configuration Management DB, Service Catalogue, ITAM and ITSM. Experience with ServiceNow scripting languages such as JavaScript, Jelly, Angular JS,HTML, CSS. Experience with ServiceNow integration tools such as REST APIs and SOAP, MID Server, webservices and other methods. Experience with ServiceNow Agile development methodologies. Experience with ServiceNow cloud computing platform. Preferred Airline Industry Experience. By leveraging expertise in ServiceNow Core Platform and ecosystem ServiceNow Senior Developer will play a vital role in optimizing IT Service Management , IT operations and contribute towards cost optimization and enhance user experience.