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5.0 - 10.0 years
15 - 30 Lacs
Hyderabad, Chennai, Bengaluru
Work from Office
Candidates must have experience in any ONE of the following ServiceNow CMDB ServiceNow HRSD ServiceNow ITSM ServiceNow Service Portfolio Management ServiceNow CSM ServiceNow Developer/Admin ServiceNow Architect ServiceNow BPM ServiceNow ITOM
Posted 3 days ago
4.0 - 9.0 years
4 - 9 Lacs
Hyderabad, Pune, Bengaluru
Work from Office
Job Description Role ServiceNow CSM Developer Required Technical Skill Set ServiceNow, CSM Modules, Java/Javascript Desired Experience Range 4 to 9 years Location of Requirement India Desired Competencies (Technical/Behavioral Competency) Must-Have Technical Competency Experience supporting Customer Service organizations (4+ years) Develops UI forms, fields, notifications, and workflows Maintains JavaScript server/client code Builds reports, gauges, and home pages Maintains service level agreement (SLA) data and monitors SLA workflows Creates new service catalog requests and items with variables Creates, monitors, modifies, and publishes workflows with approvals Searches, populates, and customizes the CSM knowledge base(s) Creates access control rules Knowledge of ServiceNow applications and interrelationships Experience with implementing ServiceNow processes and functions Experience with Service Management and related tools-Familiarity with web applications, networks, protocols, and email (SMTP, POP3). Integration experience with CRM and ERP systems Web Services integration experience Certified System Administrator [CSA] Servicenow CSM Fundamentals Behavioral competency Effective communication skills with both non-technical and technical audiences (verbal and written) Excellent Interpersonal skills to work with the project team members collaboratively Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives) Good-to-Have ITIL V3/V4 foundation certification ServiceNow Certified Implementation Specialist in CSM. Service Certified Application developer [CAD] certification
Posted 1 week ago
6.0 - 8.0 years
8 - 12 Lacs
Pune
Work from Office
As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications
Posted 1 week ago
7.0 - 10.0 years
18 - 22 Lacs
Hyderabad
Remote
We are looking for passionate and skilled ServiceNow CSM Developers with 7+ years of total experience and 5+ years of relevant hands-on expertise in Customer Service Management. Key Responsibilities: 1. Design, develop, and support ServiceNow CSM solutions, including Service Portal , Reporting , and Integrations . 2. Serve as a key contributor in ServiceNow CSM support and enhancement projects. 3. Work closely with stakeholders to translate business needs into functional and technical solutions. 4. Troubleshoot, debug, and deploy CSM modules effectively. 5. Support Configuration , Workflow Management , System Maintenance , and Release Management . 6. Stay updated with Industry Trends to implement best practices. Technical Requirements: 1. Minimum 3+ years of experience in ServiceNow CSM support and implementation. 2. Hands-on experience with ServiceNow CSM, Service Portal, integrations, and reporting. 3. Proficient in JavaScript , AngularJS , HTML , and CSS . 4. Experience in at least one full-cycle ServiceNow CSM implementation. Qualifications: 1. Bachelors or Masters in Computer Science , Information Systems , or Engineering . 2. Excellent Problem Solving , Time Management , and Communication skills. Strong Stakeholder Engagement and Project Management capabilities.
Posted 2 weeks ago
7.0 - 12.0 years
20 - 25 Lacs
Kolkata, Hyderabad, Pune
Work from Office
SME in ServiceNow CSM, integrations, portal, and reporting. Skilled in design, support, troubleshooting, and lifecycle management. Strong communicator and agile in evolving tech trends. Pan India Location Mail:kowsalya.k@srsinfoway.com
Posted 1 month ago
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