4 - 9 years
4 - 9 Lacs
Posted:1 week ago|
Platform:
Work from Office
Full Time
Job Description Role ServiceNow CSM Developer Required Technical Skill Set ServiceNow, CSM Modules, Java/Javascript Desired Experience Range 4 to 9 years Location of Requirement India Desired Competencies (Technical/Behavioral Competency) Must-Have Technical Competency Experience supporting Customer Service organizations (4+ years) Develops UI forms, fields, notifications, and workflows Maintains JavaScript server/client code Builds reports, gauges, and home pages Maintains service level agreement (SLA) data and monitors SLA workflows Creates new service catalog requests and items with variables Creates, monitors, modifies, and publishes workflows with approvals Searches, populates, and customizes the CSM knowledge base(s) Creates access control rules Knowledge of ServiceNow applications and interrelationships Experience with implementing ServiceNow processes and functions Experience with Service Management and related tools-Familiarity with web applications, networks, protocols, and email (SMTP, POP3). Integration experience with CRM and ERP systems Web Services integration experience Certified System Administrator [CSA] Servicenow CSM Fundamentals Behavioral competency Effective communication skills with both non-technical and technical audiences (verbal and written) Excellent Interpersonal skills to work with the project team members collaboratively Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives) Good-to-Have ITIL V3/V4 foundation certification ServiceNow Certified Implementation Specialist in CSM. Service Certified Application developer [CAD] certification
Tata Consultancy Services
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