ServiceNow CSM Developer - Full Time

As a ServiceNow CSM Developer, you will be responsible for configuring, implementing, and customizing the CSM module and integrations on the ServiceNow platform. This includes writing efficient JavaScript and Glide Scripting, configuring modules like ITSM and CSM, and building Business Rules, Workflows, Flows, and Portal widgets. Additionally, you will manage Service Catalog items. You will be involved in developing and maintaining integrations between ServiceNow and other enterprise systems using methods like REST API and IntegrationHub to ensure data consistency. Collaborating with stakeholders, you will translate requirements into technical designs and contribute to the ServiceNow platform's architectural roadmap. It is essential to ensure that solutions follow best practices and security guidelines. Your role will also involve performing unit and integration testing, supporting UAT, and resolving bugs. Participation in code reviews will be necessary to maintain quality standards. You will support ServiceNow instance upgrades by testing functionalities and performing regular maintenance to ensure platform stability. Additionally, creating technical documentation such as design specs and development guides and providing knowledge transfer and training will be part of your responsibilities. To be successful in this role, you should have a graduate degree from a recognized University and must hold CSA and CIS-CSM certification in ServiceNow. A minimum of 5 years of ServiceNow experience, with at least 2 years of Implementation experience, is required. You should possess a strong understanding of IT Service Management (ITSM) processes and the ITIL framework. ServiceNow Certified Application Developer (CAD) and/or Certified System Administrator (CSA) certifications are a must. Proficiency in JavaScript, HTML, CSS, and Glide scripting is essential. In-depth knowledge of the ServiceNow platform architecture and data model is necessary, along with the ability to configure and customize various ServiceNow modules, such as Incident, Problem, Change, Service Catalog, and Knowledge Management. Strong troubleshooting, problem-solving, and analytical skills are required, along with excellent communication (written and verbal) and interpersonal skills. You should be able to explain technical concepts to non-technical audiences effectively. The ability to work independently and as part of a team in a fast-paced environment is crucial. Being highly organized with a strong attention to detail is important to succeed in this role. Stay updated on ServiceNow features, identify automation opportunities, and actively participate in Agile/Scrum ceremonies to drive continuous improvement.,