ServiceNow CMDB

Key Responsibilities

• Design, implement, and maintain a comprehensive ServiceNow CMDB ensuring data accuracy, completeness, and compliance.
• Define CI class structures, data models, and relationships.
• Configure and optimize

  ServiceNow Discovery and Service Mapping

  to enhance CI population and visibility.
• Troubleshoot discovery challenges and enhance coverage and accuracy.
• Integrate CMDB with external systems using APIs, MID Servers, and ETL tools.
• Monitor CMDB health via dashboards, audits, and reports.
• Define and enforce CMDB governance processes and compliance.
• Align with ITIL best practices and work closely with Incident, Problem, Change, and Asset Management teams.
• Provide mentorship to junior developers and technical guidance within the team.
• Maintain documentation and present CMDB compliance/health metrics to stakeholders.

Required Skills & Qualifications

• 510 years of hands-on experience with

  ServiceNow CMDB

  ,

  Discovery

  , and

  Service Mapping

  .
• Strong knowledge of infrastructure components (servers, networks, cloud, applications).
• Expertise in

  JavaScript

  ,

  Glide scripting

  , data modeling, and custom integrations.
• Hands-on experience with

  MID Servers

  ,

  REST/SOAP APIs

  , and data integration tools.
• Solid understanding of

  ITIL v3/v4

  framework, particularly Configuration Management.
• Excellent communication, troubleshooting, and stakeholder interaction skills.

• Preferred Certifications

  :
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Discovery and/or CMDB Specialist Certification