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5.0 - 9.0 years
0 Lacs
hyderabad, telangana
On-site
As a Lead Software Engineer at JPMorgan Chase within the AI/ML Data Platform team, you will play a crucial role in an agile group dedicated to enhancing, developing, and delivering cutting-edge technology products in a secure, reliable, and scalable manner. Your role as a key technical contributor involves providing vital technology solutions across various technical domains to support the firm's business goals. Your responsibilities will include: - Developing and customizing ServiceNow workflows, forms, lists, business rules, script includes, and UI components. - Offering solutions through configuration and customization, such as user interface modifications, workflow management, report generation, data imports, custom scripting, and third-party software integrations using industry best practices. - Evaluating existing configurations and workflows for effectiveness and efficiency, devising strategies for enhancement or further integration within the ServiceNow framework. - Creating requirements, executing test plans, managing ServiceNow, and delivering tier 2 support. - Identifying deficiencies in the ServiceNow system and proposing appropriate solutions. - Collaborating on establishing standards, best practices, support guidelines, and operational procedures. - Partnering with integration subject matter experts to leverage MID servers, APIs, web services, email, and other relevant technologies for tool integration with the ServiceNow platform. Required qualifications, capabilities, and skills: - Formal training or certification in Software Engineering principles with at least 5 years of practical experience. - Proficiency in ServiceNow configuration and administration, including a solid grasp of the platform and PaaS model, integration solutions like SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, SFTP, and MID servers. - Familiarity with ServiceNow codeless technologies such as Flow Designer and Integration Hub. - Experience with CMDB, external tool integration, Service Portal, Request Catalog, and Automations within the ServiceNow platform. - Knowledge of AI and ML capabilities, web technologies like SOAP, JSON, XML, and Web Services. - Skills in ITOM modules like Orchestration, Service Mapping, Event Management, and Discovery, along with software development experience in Java, Python, JavaScript, and JS Libraries and Frameworks. Preferred qualifications, capabilities, and skills include: - Extensive knowledge of the financial services industry and its IT systems. - Practical experience in cloud-native environments. - ITIL Foundations certification. - Certified ServiceNow Administrator and Implementation Specialist in one module (ITSM, ITOM, CSM, ITBM, HR). Join us at JPMorgan Chase and embark on a rewarding career where you can make a significant impact while pushing the boundaries of what's achievable.,
Posted 3 days ago
5.0 - 10.0 years
10 - 20 Lacs
Hyderabad
Work from Office
Job Role: ServiceNow CMDB Consultant Job Location: Remote --candidate must visit the Hyderabad client once or twice a month. Key Responsibilities : Design, implement, and maintain a comprehensive ServiceNow CMDB ensuring data accuracy, completeness, and compliance. Define CI class structures, data models, and relationships. Configure and optimize ServiceNow Discovery and Service Mapping to enhance CI population and visibility. Troubleshoot discovery challenges and enhance coverage and accuracy. Integrate CMDB with external systems using APIs, MID Servers, and ETL tools. Monitor CMDB health via dashboards, audits, and reports. Define and enforce CMDB governance processes and compliance. Align with ITIL best practices and work closely with Incident, Problem, Change, and Asset Management teams. Provide mentorship to junior developers and technical guidance within the team. Maintain documentation and present CMDB compliance/health metrics to stakeholders. Required Skills & Qualifications : 510 years of hands-on experience with ServiceNow CMDB , Discovery , and Service Mapping . Strong knowledge of infrastructure components (servers, networks, cloud, applications). Expertise in JavaScript , Glide scripting , data modeling, and custom integrations. Hands-on experience with MID Servers , REST/SOAP APIs , and data integration tools. Solid understanding of ITIL v3/v4 framework, particularly Configuration Management. Excellent communication, troubleshooting, and stakeholder interaction skills. Preferred Certifications : ServiceNow Certified System Administrator (CSA) ServiceNow Discovery and/or CMDB Specialist Certification
Posted 6 days ago
5.0 - 9.0 years
0 Lacs
hyderabad, telangana
On-site
As a member of a Global team at Experian, you will be working on HR Projects, Enhancements & Support, particularly focusing on ServiceNow HR Service Delivery and other on-premise and cloud HR applications. Your responsibilities will include understanding the business processes associated with ServiceNow HR Service Delivery modules, reviewing and providing solutions for raised business requirements, and developing software on the ServiceNow platform for HR Service Delivery modules. You will be tasked with preparing necessary documentations like configuration guides, design documents, test scripts, and test plans. Working closely with the Global Change Management and ServiceNow Core platform teams, you will introduce changes in the UAT and Production systems while maintaining data security in a highly auditable environment. This role will require you to work on a single global instance supporting multiple countries, in a multi-lingual and culturally diverse environment, collaborating with peers and customers. To be successful in this role, you should have 5 to 8 years of experience working with the ServiceNow platform in an Admin/Developer capacity within an enterprise-wide, multi-tier ServiceNow production environment. You must have strong scripting skills in languages such as Glide and Jelly Scripting, JavaScript, HTML, XML, AJAX, CSS, JSON, and AngularJS. Additionally, you should possess ServiceNow System Administration certification and/or ServiceNow Application Development certification, along with experience in configuring MID Servers and developing automated workflows. A Bachelor's or Master's degree in Computer Science, Information Services, or a related field is preferred, along with prior experience in a consulting firm or technology business. Exposure to Oracle database & PL/SQL scripting, HR Cloud Applications, REST APIs, and working in a CI/CD environment with strict change controls will be advantageous. You should also have experience working with Global teams in a follow-the-sun model and be fluent in English with excellent interpersonal and client-facing skills. Your ability to work autonomously with minor supervision, adapt to changing environments, manage multiple priorities, and deliver great results consistently will be key to excelling in this role. If you are self-motivated, organized, and able to integrate well with a team while demonstrating problem-solving skills, you will thrive in this dynamic and rewarding environment at Experian. Join us at Experian, where we value diversity and inclusion, work/life balance, development, innovation, collaboration, wellness, reward & recognition, and volunteering. Be a part of an award-winning organization known for its people-first practices, and together, let's create a better tomorrow. Visit www.experianplc.com to learn more about our mission and culture.,
Posted 1 week ago
5.0 - 8.0 years
25 - 30 Lacs
Hyderabad
Work from Office
Manage day-to-day operations of the ServiceNow platform, including performance monitoring, user administration and System Administration. Maintain and support core ServiceNow Applications such as ITSM, ITOM, HRSD, CMDB and any custom applications as needed. Engage in Major Incident Management process for P1/P2 incidents to triage and resolve ServiceNow issues. Manage ServiceNow Incident and Request queue to resolve operational issues, defect ad service degradations in timely and efficient manner. Implement and maintain integrations with other Enterprise systems using MID Servers, REST and SOAP API Conduct and participate in routine maintenance activities like Platform upgrades, patching and cloning activities while ensuring minimum disruption to users. Ensure Compliance with security standards, access controls and Audit requirements Collaborate with the ServiceNow Platform Team (including ServiceNow Architect, BSAs and Development team) to ensure code quality, performance and maintainability. Partner with the business on exploring new opportunities to automate the operations processes. Maintain Platform documentation, including architecture diagrams, SOPs and Knowledge Base Articles Adhere to Agile Methodology and ServiceNow Best Practices Required Skills & Qualifications: Bachelor's degree or equivalent work experience 5+ years of experience with ServiceNow platform as Development/Operations/Administration Proven expertise in managing the ServiceNow Platform in large enterprise environment. Strong Knowledge of ITSM Processes and Modules (Incident, Problem, Change, CMDB, etc) Proficiency in Java Script, Flow Designer, Business Rules, Script includes and UI Policies. Experience with ServiceNow ITOM (including Discovery, Event Management, Service Mapping) is a plus Exposure to HRSD, SecOps or GRC modules is preferred Strong knowledge of ITIL, Agile and DevOps Methodologies Strong experience with ServiceNow configuration, scripting, integrations (REST, SOAP APIs), and automation Excellent communication and documentation skills Certifications (Required): ServiceNow Certified System Administrator (CSA) is must Certifications (Preferred): ServiceNow Certified Application Developer ServiceNow Certified Implementation Specialist (CIS) ITSM, ITOM, HRSD, or SecOps ITIL v4 Foundation or higher
Posted 1 week ago
6.0 - 10.0 years
9 - 16 Lacs
Hyderabad, Chennai, Bengaluru
Hybrid
Experience Required: 5+ years total |4+ years as ServiceNow developer, 23 years in CSM + Integration Role & responsibilities Implement and customize ServiceNow CSM modules , including Case Management, Account Management, Customer Portals, and Virtual Agent. Develop end-to-end integrations with third-party systems using REST/SOAP web services , IntegrationHub, and MID Servers. Configure CSM-specific components such as Playbooks, Agent Workspace, Knowledge Management, SLAs, and Workflows. Work closely with customer stakeholders to understand business processes and deliver scalable solutions. Build reusable, scalable integration solutions across various systems (e.g., Salesforce, SAP CRM, external ticketing tools). Manage data flows, authentication (OAuth 2.0, Basic Auth), error handling, and performance optimization for integrations. Participate in Agile/Scrum ceremonies , including sprint planning, retrospectives, and daily standups. Conduct unit testing and support Automated Test Framework (ATF) setup for regression coverage. Preferred candidate profile 2+ years of hands-on experience with ServiceNow CSM and Integrations Strong understanding of customer service workflows and case resolution Proven experience in integration development using REST/SOAP APIs Proficient with JavaScript, Glide APIs, Business Rules, Script Includes , and Flow Designer Experience with OAuth 2.0 , MID Servers , and IntegrationHub Spokes Ability to work independently and in a collaborative Agile environment Excellent communication skills (verbal and written)
Posted 3 weeks ago
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