6.0 - 10.0 years

18 - 27 Lacs

Bengaluru

Remote

Job Description: Experience with requirement gathering, understanding customer needs, and designing processes aligned with client expectations and ITIL best practices. Experienced in using Agile methodologies to implement and manage projects effectively. Hands-on experience in implementing ServiceNow for ITSM and ITBM modules including: Incident Management Change Management Problem Management Service Request Management Project Management Service Portal Workflow configuration Proficient in developing and maintaining essential project documentation such as process flows, presentations, Sprint Planning, and Project Planning artifacts. Strong ability to analyse and write User Stories based on Business Requirement Documents (BRDs) and Functional Requirement Documents (FRDs). Experienced in Sprint planning, designing and dividing user stories based on detailed requirement analysis. Ensures ITSM tool configurations (specifically in ServiceNow) are aligned with the Functional Requirement Specifications (FRS). Good understanding of Software Development Life Cycle (SDLC) methodologies, including both Waterfall and Agile frameworks. Expertise in gathering, analysing, and documenting business requirements, and preparing comprehensive BRDs and FRSs. Effectively coordinates with stakeholders to translate business needs into actionable project plans. Strong in time management and consistent communication, providing regular updates to both customers and internal teams.

Posted 4 days ago

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Servicenow Business Analyst Kaizen Sra Technologies

6.0 - 10.0 years

18 - 25 Lacs

Kochi, Pune, Bengaluru

Hybrid

Hi All, Skill: ServiceNow Business Analyst EXp: 5-8 Years Job Location: Pune / Hyderabad / Trivandrum / Kochi / Bangalore / Chennai Job description: Must-Have Skills: Experience: 5+ years of post-MBA experience in business analysis, consulting, or related roles. Technical Proficiency: MS Word: Strong documentation skills for creating business reports and BRDs. MS Excel: Advanced skills in data analysis, pivot tables, VLOOKUP, and financial modeling. MS PowerPoint: Expertise in developing and delivering impactful presentations. Analytical Skills: Strong problem-solving skills with the ability to interpret data and provide actionable insights. Communication Skills: Excellent verbal and written communication for effective client and stakeholder interactions. Client Management: Proven experience managing client relationships and engaging with senior stakeholders. Attention to Detail: Strong focus on quality assurance and project accuracy.

Posted 6 days ago

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