ServiceNow BA

Teksystems

6 - 10 years

18 - 27 Lacs

Bengaluru

Posted:6 days ago| Platform:

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Skills Required

ServiceNow BA Reports And Dashboards ITSM Catalog CSA

Work Mode

Remote

Job Type

Full Time

Job Description

Experience with requirement gathering, understanding customer needs, and designing processes aligned with client expectations and ITIL best practices.
Experienced in using Agile methodologies to implement and manage projects effectively.
Hands-on experience in implementing ServiceNow for ITSM and ITBM modules including:

Incident Management
Change Management
Problem Management
Service Request Management
Project Management
Service Portal
Workflow configuration

Proficient in developing and maintaining essential project documentation such as process flows, presentations, Sprint Planning, and Project Planning artifacts.
Strong ability to analyse and write User Stories based on Business Requirement Documents (BRDs) and Functional Requirement Documents (FRDs).
Experienced in Sprint planning, designing and dividing user stories based on detailed requirement analysis.
Ensures ITSM tool configurations (specifically in ServiceNow) are aligned with the Functional Requirement Specifications (FRS).
Good understanding of Software Development Life Cycle (SDLC) methodologies, including both Waterfall and Agile frameworks.
Expertise in gathering, analysing, and documenting business requirements, and preparing comprehensive BRDs and FRSs.
Effectively coordinates with stakeholders to translate business needs into actionable project plans.
Strong in time management and consistent communication, providing regular updates to both customers and internal teams.

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