Service Representative / Karmika Mitra

Job Title: Karmika Mitra / Service Representative

Job Openings are there at all these Locations 1) Bengaluru Div-01, 2) Bengaluru Div-02 ,3) Bengaluru Div-03

4) Bengaluru Div-04 5) Bengaluru Div-04 6) Bengaluru Div-05

7) Bengaluru Div -06 8)Bengaluru Div 07 9) Bengaluru-Div 08 9)Bagalkote

10) Belagavi 11) Belagavi _Div 12) Ballery Div-01

13) Vijaynagar 14) Bidar 15) Vijayapura

Chamarajanagara 17) chitradurga 18 Yallapura

19) Chikkamagaluru 20) Davanagere 21) Gadag

22) Kalburgi 23) Haveri 24 Hassan 25) Hublli --Div-01

26) Hublli --Div-02 27) Koppalla 28) Karwar

29) Benagaluru 30) Mandya 31) madikeri

32) Managalore 33) Mangalore 34) Mysore

35) Raichur 36) Shivamogga 37) Tumkuru

38) Ramanagara 39) Udupi 40) Yadagiri

41) Madhugiri 42) Chikkaballapura 43) Kolar

Role Summary:

The Service Representative, also known as Karmika Mitra, serves as the first point of contact for workers visiting Karmika Seva Kendra (KSK) centers. The representative plays a critical role in assisting unorganized sector workers with digital literacy, completing online applications, and accessing various social security and welfare schemes. This role requires a combination of technical know-how, empathy, and public service motivation.

Key Responsibilities:

1. Worker Support & Application Assistance

• Assist workers in completing applications for registration and scheme benefits on government portals like Karmika Seva Kendra.
• Guide users on document requirements, photograph uploads, and mobile verification.
• Help fill out details such as work history, employment category, and family/dependent information.

2. Scheme Awareness and Navigation

• Educate workers about available welfare schemes (e.g., health, education, housing, pension, maternity, etc.).
• Navigate different government platforms and interpret Kannada/English content to users with low literacy.

3. Document Verification and Upload

• Scan, validate, and upload required documents such as Aadhaar, bank passbooks, ration cards, and certificates.
• Ensure proper categorization and file-naming conventions for document uploads.

4. Follow-up and Status Tracking

• Track the status of submitted applications and communicate outcomes to workers.
• Coordinate with Labour Inspectors or officials for approval processes or issue resolution.

5. Record Maintenance & Reporting

• Maintain records of applications filed, services availed, and grievances raised.
• Generate and submit periodic reports as directed by KSK administrators.

Required Qualifications:

• Educational Qualification: Degree preferred.
• Language Proficiency: Fluency in Kannada (mandatory); Basic English, Hindi and Telugu understanding.
• Technical Skills:
• Familiarity with using smartphones, computers, scanners, and printers.
• Ability to navigate government portals and fill digital forms.

Desirable Attributes:

• Empathy and patience in dealing with low-literacy or elderly workers.
• Strong communication and interpersonal skills.
• Experience in community outreach, helpdesks, or social service roles.
• Commitment to transparency and ethical service delivery.

Job Types: Full-time, Permanent

Pay: From ₹19,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift
• Monday to Friday

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person