Posted:2 weeks ago|
Platform:
Work from Office
Full Time
Job title: Service Relationship Manager Location: Bangalore Job Summary: Handle Affluent Desk as Service Manager for cluster of Branches. Manage overall service pertaining to Mapped clients of Affluent channel. Overall Job Description: Provide Exceptional service to mapped clients of Affluent channel for cluster of branches. Manage affluent desk & become one point of contact for mapped customers for their service related queries/requests & complaints. Handle & Process all financial & Non- Financial transactions pertaining to mapped affluent clients Upgrade customers maintaining high balances to Exclusive/Pioneer program as per the eligibility. Monitor Daily account balances and maintain book stability through immediate client intervention on accounts which demonstrate balance depletion / attrition propensity. Build and deepen relationships with existing Customer base by focussing on Family Grouping/household penetration. Manage the key performance indicators (Family Penetration/Digital Channel Activation/Book Growth/ Overall Service of the mapped base). Ensure effective on-boarding of NTB clients & engagement with mapped clients as per laid process. Generate quality references for opening new accounts from existing mapped customers. Ensure Timely closure of all Request/Complaints/Welcome/CE calls/Campaigns assigned on Talisma. Increase the Client stickiness and engagement by activating customers on Direct Transaction Channels of the bank like Mobile Banking App/ Net Banking / Debit Card/ VIDYO Branch etc. Process/Handle cash transactions/vault operations/ATM upkeep/Voucher & register maintenance/Lobby Management (These are only applicable to Service Managers mapped to Pioneer Lobby) Preferred Skill Set: Essential requirement: Minimum 3-5 years in Service . Interested candidates can share their resume at jasmine.sawhney@indusind.com
Indusind Bank
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
New Delhi, Gurugram
3.0 - 7.0 Lacs P.A.
Visakhapatnam, Hyderabad
4.0 - 6.5 Lacs P.A.
4.0 - 6.5 Lacs P.A.
5.0 - 7.0 Lacs P.A.
Chennai
3.5 - 5.5 Lacs P.A.
Experience: Not specified
4.0 - 4.5 Lacs P.A.
Bengaluru
0.9 - 3.0 Lacs P.A.
Thane, Navi Mumbai
Experience: Not specified
0.5 - 3.0 Lacs P.A.
Mohali, Chandigarh
Experience: Not specified
2.0 - 3.75 Lacs P.A.
2.0 - 5.0 Lacs P.A.
