19 Service Planning Jobs

Role & responsibilities Oversee day-to-day operations of the workshop, ensuring smooth workflow, timely delivery, and high-quality service standards. Manage and lead a team of technicians, painters, denters, washers, and support staff; ensure proper delegation and productivity. Supervise job card opening, repair estimation, vehicle diagnosis, execution of work, and final inspection before vehicle delivery. Maintain strong coordination between service, bodyshop, insurance, parts, and front office teams. Ensure exceptional customer experience by maintaining transparency, timely communication, and consistent service quality. Monitor workshop KPIs such as job turnaround time (TAT), labor efficiency, repeat job ratio, and customer satisfaction index (CSI). Implement and maintain workshop SOPs, safety protocols, and compliance standards. Close new vendor tie-ups and negotiate better purchasing rates for consumables, spares, and equipment to enhance operational efficiency. Keep the workshop infrastructure, tools, and equipment up to date and in top working condition. Work towards positioning CREW as the most trusted and premium multi-brand workshop in North Bengal . Conduct regular training and performance reviews for workshop staff to ensure continuous skill and service improvements. Preferred candidate profile Minimum 3 to 8 years of experience in automotive service operations, preferably in a multi-brand or dealership workshop. Strong leadership and team management skills with a hands-on approach to problem-solving. Solid understanding of mechanical repairs, bodyshop processes (denting & painting), and workshop KPIs. Knowledge of DMS or workshop management software is an added advantage. Excellent communication and interpersonal skills to coordinate with team members and customers. Ability to work under pressure, manage workloads, and ensure high standards of service quality. Candidates from Siliguri/North Bengal or willing to relocate will be preferred.

Job Title: Business Head – Automobile (Sales & Service) Location: Mysore CTC: Up to 18 LPA Experience Required: Minimum 25 Years Gender Preference: Male Candidates Only Industry: Automobile (Passenger & Commercial Vehicles) lead and manage

About the Role: "Service Planner is an important anchor person in the branch who is accountable for planning, scheduling, assigning, managing technicians time to maximize profitability and productivity. The person will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders." Job Responsibilities: To know and develop proficiency in handling internal company software platforms, ie. iCABS, SCP and any other systems that may be introduced. Must have a good knowledge of the branch territory. To ensure that the Service Companion usage is maximized for all the service deliveries & should be always above 95% Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch To ensure that all the service companion devices are active and in use. All the devices should be active 100% at any given point of time Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints. Pending visits should be negligible (Service backlogs). Emphasis on "On Time planning Liaise with the Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely. Ensure customer service-related complaints or termination notifications/STOP Services are attended to effectively and promptly. Manage service documentation and ensure all customer/technician’s feedback are followed up with actions Enter correct (error free) consumption data and TOS in the SCP to ensure command centre account profitability reflects correct data customer wise. Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner Coordinate with the IT team for new users, device issues etc. Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity. Follow callout process so as to ensure that the complaints are delivered only after raising the ticket Review service reports with OM, OE and BM and highlight areas of concern – critical backlog and weekly trend to manager. Reviews and provides service compliance updates daily. Assist & help AOM / OM / Assistant Branch Manager / Branch Manager in monitoring Technician service productivity and efficiency related KPIs Maintain positive working relationship and effective communication with Sales & Service Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with Sales for any available slots, time adjustment for new sales scheduling Work with branch management to correct service areas distributed across the business based on annual revenue from areas, time on site, travel time & routine requirements Utilize the Route technicians for jobbing only after the route technicians routine services are delivered Expected to be knowledgeable about company safety policies and safety (SRA) requirements on the job, be able to read and understand company policies Any unresolved issues should be quickly elevated to the next level of management for prompt resolution Any other similar duties as and when specified by the manager REPORTING Daily, weekly & monthly (SOS) State of Service for Branch. Residential GSS SOS should also be the priority Weekly reporting of pending jobs, ageing profiles to ABM/BM Monthly reporting of technician wise trends. Maintain State of Service and productivity data per technician Maintain visibility on complaints received and report on all call outs / critical incidents received from branch. Annual Leave planning of technicians Ensure that each technician service productivity is achieved as per set targets Key Result Areas: On time service planning with ZERO pending services every month Monitoring SCP active devices & Usage on weekly basis Minimum expectancy on SCP active device(100%) & usage >95% Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned by the branch Minimizing service backlog (meet our contractual obligations) Competencies (Skills essential to the role): Be decisive Attention to details and accuracy Planning & organizing Analytical skills Customer oriented Negotiation skills Ability to work patiently in a dynamic service environment Educational Qualification / Other Requirement: Minimum graduation with 1 to 3 years of relevant experience of managing team Basic computer skills - for reporting/work management (Advanced computer skills would be an added advantage) Communication - speaking on phone to external customers & internally with technicians, other Operations colleagues. Knowledge of territory which is handled for planning Occasional Travel required within the Division Liaise with the Operations Manager, Operations Executive, Service Supervisors to establish service requirements and provide information, assurance and advice as required Communicate all service issues in a timely manner to the ABM/BM, Operations Manager Role Type / Key working relationships: Individual contributor role External- Customers and customer representatives Internal - Sales, Operations, Business support functions What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

About the Role: "Service Planner is an important anchor person in the branch who is accountable for planning, scheduling, assigning, managing technicians time to maximize profitability and productivity. The person will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders." Job Responsibilities: To know and develop proficiency in handling internal company software platforms, ie. iCABS, SCP and any other systems that may be introduced. Must have a good knowledge of the branch territory. To ensure that the Service Companion usage is maximized for all the service deliveries & should be always above 95% Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch To ensure that all the service companion devices are active and in use. All the devices should be active 100% at any given point of time Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints. Pending visits should be negligible (Service backlogs). Emphasis on "On Time planning Liaise with the Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely. Ensure customer service-related complaints or termination notifications/STOP Services are attended to effectively and promptly. Manage service documentation and ensure all customer/technician’s feedback are followed up with actions Enter correct (error free) consumption data and TOS in the SCP to ensure command centre account profitability reflects correct data customer wise. Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner Coordinate with the IT team for new users, device issues etc. Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity. Follow callout process so as to ensure that the complaints are delivered only after raising the ticket Review service reports with OM, OE and BM and highlight areas of concern – critical backlog and weekly trend to manager. Reviews and provides service compliance updates daily. Assist & help AOM / OM / Assistant Branch Manager / Branch Manager in monitoring Technician service productivity and efficiency related KPIs Maintain positive working relationship and effective communication with Sales & Service Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with Sales for any available slots, time adjustment for new sales scheduling Work with branch management to correct service areas distributed across the business based on annual revenue from areas, time on site, travel time & routine requirements Utilize the Route technicians for jobbing only after the route technicians routine services are delivered Expected to be knowledgeable about company safety policies and safety (SRA) requirements on the job, be able to read and understand company policies Any unresolved issues should be quickly elevated to the next level of management for prompt resolution Any other similar duties as and when specified by the manager REPORTING Daily, weekly & monthly (SOS) State of Service for Branch. Residential GSS SOS should also be the priority Weekly reporting of pending jobs, ageing profiles to ABM/BM Monthly reporting of technician wise trends. Maintain State of Service and productivity data per technician Maintain visibility on complaints received and report on all call outs / critical incidents received from branch. Annual Leave planning of technicians Ensure that each technician service productivity is achieved as per set targets Key Result Areas: On time service planning with ZERO pending services every month Monitoring SCP active devices & Usage on weekly basis Minimum expectancy on SCP active device(100%) & usage >95% Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned by the branch Minimizing service backlog (meet our contractual obligations) Competencies (Skills essential to the role): Be decisive Attention to details and accuracy Planning & organizing Analytical skills Customer oriented Negotiation skills Ability to work patiently in a dynamic service environment Educational Qualification / Other Requirement: Minimum graduation with 1 to 3 years of relevant experience of managing team Basic computer skills - for reporting/work management (Advanced computer skills would be an added advantage) Communication - speaking on phone to external customers & internally with technicians, other Operations colleagues. Knowledge of territory which is handled for planning Occasional Travel required within the Division Liaise with the Operations Manager, Operations Executive, Service Supervisors to establish service requirements and provide information, assurance and advice as required Communicate all service issues in a timely manner to the ABM/BM, Operations Manager Role Type / Key working relationships: Individual contributor role External- Customers and customer representatives Internal - Sales, Operations, Business support functions What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

About NCR Atleos "The main duties of the Service Coordinator include the followingAccept ownership of work orders routed to CALL MANAGEMENT Proactive planning, prioritizing, and assigning all outstanding work order tasks for Customer Engineers, ensuring the prompt delivery of service to meet our contractual terms and conditions Monitoring and controlling all outstanding work orders within specific geographical areas as assigned including resources and parts. Scheduling appointments with security escorts or third-party service providers as required. Identifying and escalating to the Team Leader or the Territory Manager, or the correct person, any situation that will cause a work order to exceed the specific contractual response or fix time. Working with other Service Coordinators when the movement of engineers across territory boundaries is necessary to fill any skill or resource shortfall. Performing predefined start and end of day processes within the CALL MANAGEMENT. Recording any requested information for customer complaints referred by any outside source and managing escalations as defined. Maintaining effective and timely communication with engineers, obtaining regular progress updates for outstanding work orders, and handling all messages that are required to be transmitted to CEs within the territory. Providing a central point of communication for engineers and handling any incoming telephone messages that may require to be transmitted to the engineers within the territory. Utilizing information provided by Territory Managers to maintain the current duty roster/CE schedule, record all incidents relating to CE availability, sickness, holidays, and planned work commitments. Regularly inspecting any holiday and absence tools used by the Territory Managers. Escalating to the team leader and territory manager when available CE resource levels fall below the determined specified limit and reporting daily records regarding CE availability and workload. Ensuring the correct and timely closure and completion of all work orders At call closure, verifying entitlement of the correct serial number for the device being repaired, and ensuring correct bill type is included in each call to ensure that all cash and charge revenues are billed, except where automatic closure by the CE is available. Provide parts management/coordination (working with Logistics for SLAS) as assigned Follow Global Call Management tools, process and procedures as documented and posted in GP&S ScopeProactively plans, prioritizes, and assigns all outstanding work order tasks for Customer Engineers and ensures the prompt delivery of service to meet our contractual terms and conditions Work Environment The work environment may require rotation in work hours, weekend or holiday hours, and/or extended hours, as needed, to accommodate 7 X 24 operations The position involves prolonged periods of PC and telephone usage. The Service Coordinator is accountable for continuously receiving and handling high volumes of work orders The Service Coordinator works in a team environment and interacts with multiple internal customers. Reports to the CALL MANAGEMENT Team Leader Education and Background Education and Experience Graduate in any discipline with two to three years experience in the area of Coordination / customer Service and Support preferred Basic PC literacy Keyboard proficiency Understanding of geographical areas and ability to utilize mapping tools for assigning work orders Understanding of Windows-based applications/tools Relationship building skills Excellent communication skills, verbal and written as well as listening skills" EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agenciesNCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

MOTO BUSINESS SERVICE INDIA PRIVATE LIMITED Job Description Open Position: Senior Service Planner (Asst Manager) Department: Aftersales Service Schedule : Full Time Level : Executive Level Location: Bangalore (Koramangala) Employment Type : On-roll Job description / Responsibilities: 1. Deriving insights from various available data by MIS: a. Ensure proper analysis from the data available with respect to the major KPI parameters b. Based on the insights help assist on way forward for the partners, towards achieving KPI parameters. c. Develop Asset Utilization Portal further for more fruitfulness & helpful insights d. Cross-check data accuracy of various report templates from RnR / M-Connect Back-end / AUP 2. Further ensure streamlining of After-sales Department systems & processes. a. Complete ownership of the SOPs within the department b. Identify new processes within the department c. Compose the SOPs for the newly identified processes d. Regular review of the composed SOPs, based on the changes required. 3. Coordinate for updates on various OEMs / products, and conduct feasibility studies study of various products, as and when required, for any new product, new partner. a. Understand the business case b. Understand / gauge the suitability of the product for the business case c. Understand the vehicle movement for the various business cases to help assist fulfilling various KPI parameters, through partner involvement. 4. Maintain adherence to the report index. 5. Deliver various insightful information, using various DATA Science Tools like Power B.I etc.. 6. Coordinate with MSB completely for various requirements on DATA, report structures etc.. 7. Any other assignment assigned by Management as & when required Competency Requirement: Educational qualification: Bachelors degree in Mechanical / Automobile Proficient in Data Management , MS office (knowledge of advanced excel and POWER BI would be preferred advantage) Must have a minimum of 4 ~ 5 years experience working in the Automobile sector (dealership / OEM). Should have experience of working in Fleet Management organization for at least 1 ~2 years. Must know thoroughly major Data Handling Tools. Should have good communication skills, Should be strong in analytical skills , with sound technical knowledge. IF THE ABOVE REQUIREMENT PROCESS KINDLY APPLY VIA NAUKRI OR SHARE YOUR RESUME @ bhavya.p@mbiz-service.com Contact : Bhavya

Responsibilities Technically Plan a Work order (clearly specified, enriched with relevant information, map a work type / task list or manual planning: Define and search out all required materials, tools, services, and resources) Customer specifics considered in technical planning Task list improvement opportunities identified and aligned with Technical Support, who triggers Task List creation & updates) Perform an entitlement check via system support and identify T&M opportunities and check the status with Contract Manager for Planning Identify CIM opportunities and link work order (if applicable) Reassign a work order to Technical Support Engineers if advanced planning is required OR to Upstream if commercial clarification is required Confirm readiness for works to be executed (system), Tools, parts & services are planned and monitored on time before crew mobilization Service schedule is aligned with the obligations in service contracts Prepare, level out & assign works for the territory & tasks of responsibility, to deliver best match for needs and potential (ie, weather conditions & skills) KPIs and PPIs related to Planning & Scheduling are balanced and under control Confirm readiness for works to be executed (system) Prepare 12-week planning (long-term planning) / short term planning (3-week detail plan) Bundle and optimize work order composition Perform the availability check (material, tools and competences) Open to working in a 24/7 rotational shift schedule Qualifications Diploma or Degree in Electrical & Mechanical with minimum of 3 to 7 Years of experience Technical background with experience in Wind turbines will be added advantage (Vestas / Multi Brands) Service Planning background and planning Experience in Blades and Wind turbines Main components will be added advantage Competencies Good understanding Service AOM Ready to read into technical documentations and drawings Affinity to work according to processes and navigate in technical (commercial) related systems Self-organization / good time management and stress resistant Technical communications skills Knowledge in SAP and Salesforce What We Offer We offer a very exciting job in a flat, multi-cultural and dynamic department focusing on reaching world class results To us, it is all about knowing the market and our customers, defining the right solutions and getting it done all in the best possible way We would like you to participate in that mission

Lead service team, schedule technicians, resolve issues, manage PM programs, maintain records, manage parts, ensure safety, develop maintenance plans, train staff, collaborate with engineering for improvements & handle escalated customer complaints Food allowance Annual bonus

About the Role: "Service Planner is an important anchor person in the branch who is accountable for planning, scheduling, assigning, managing technicians time to maximize profitability and productivity. The person will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders." Job Responsibilities: To know and develop proficiency in handling internal company software platforms, ie. iCABS, SCP and any other systems that may be introduced. Must have a good knowledge of the branch territory. To ensure that the Service Companion usage is maximized for all the service deliveries & should be always above 95% Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch To ensure that all the service companion devices are active and in use. All the devices should be active 100% at any given point of time Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints. Pending visits should be negligible (Service backlogs). Emphasis on "On Time planning Liaise with the Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely. Ensure customer service-related complaints or termination notifications/STOP Services are attended to effectively and promptly. Manage service documentation and ensure all customer/technician’s feedback are followed up with actions Enter correct (error free) consumption data and TOS in the SCP to ensure command centre account profitability reflects correct data customer wise. Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner Coordinate with the IT team for new users, device issues etc. Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity. Follow callout process so as to ensure that the complaints are delivered only after raising the ticket Review service reports with OM, OE and BM and highlight areas of concern – critical backlog and weekly trend to manager. Reviews and provides service compliance updates daily. Assist & help AOM / OM / Assistant Branch Manager / Branch Manager in monitoring Technician service productivity and efficiency related KPIs Maintain positive working relationship and effective communication with Sales & Service Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with Sales for any available slots, time adjustment for new sales scheduling Work with branch management to correct service areas distributed across the business based on annual revenue from areas, time on site, travel time & routine requirements Utilize the Route technicians for jobbing only after the route technicians routine services are delivered Expected to be knowledgeable about company safety policies and safety (SRA) requirements on the job, be able to read and understand company policies Any unresolved issues should be quickly elevated to the next level of management for prompt resolution Any other similar duties as and when specified by the manager REPORTING Daily, weekly & monthly (SOS) State of Service for Branch. Residential GSS SOS should also be the priority Weekly reporting of pending jobs, ageing profiles to ABM/BM Monthly reporting of technician wise trends. Maintain State of Service and productivity data per technician Maintain visibility on complaints received and report on all call outs / critical incidents received from branch. Annual Leave planning of technicians Ensure that each technician service productivity is achieved as per set targets Key Result Areas: On time service planning with ZERO pending services every month Monitoring SCP active devices & Usage on weekly basis Minimum expectancy on SCP active device(100%) & usage >95% Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned by the branch Minimizing service backlog (meet our contractual obligations) Competencies (Skills essential to the role): Be decisive Attention to details and accuracy Planning & organizing Analytical skills Customer oriented Negotiation skills Ability to work patiently in a dynamic service environment Educational Qualification / Other Requirement: Minimum graduation with 1 to 3 years of relevant experience of managing team Basic computer skills - for reporting/work management (Advanced computer skills would be an added advantage) Communication - speaking on phone to external customers & internally with technicians, other Operations colleagues. Knowledge of territory which is handled for planning Occasional Travel required within the Division Liaise with the Operations Manager, Operations Executive, Service Supervisors to establish service requirements and provide information, assurance and advice as required Communicate all service issues in a timely manner to the ABM/BM, Operations Manager Role Type / Key working relationships: Individual contributor role External- Customers and customer representatives Internal - Sales, Operations, Business support functions What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

Role & responsibilities Technically Plan a Work order (clearly specified, enriched with relevant information, map a work type / task list or manual planning: Define and search out all required materials, tools, services, and resources) Customer specifics considered in technical planning. Task list improvement opportunities identified and aligned with Technical Support, who triggers Task List creation & updates) Perform an entitlement check via system support and identify T&M opportunities and check the status with Contract Manager for Planning Identify CIM opportunities and link work order (if applicable) Reassign a work order to Technical Support Engineers if advanced planning is required OR to Upstream if commercial clarification is required. Confirm readiness for works to be executed (system), Tools, parts & services are planned and monitored on time before crew mobilization. Service schedule is aligned with the obligations in service contracts. Prepare, level out & assign works for the territory & tasks of responsibility, to deliver best match for needs and potential. (i.e., weather conditions & skills) KPIs and PPIs related to Planning & Scheduling are balanced and under control. Confirm readiness for works to be executed (system). Prepare 12-week planning (long-term planning) / short term planning (3-week detail plan) Bundle and optimize work order composition. Perform the availability check ( material, tools and competences) Open to working in a 24/7 rotational shift schedule Preferred candidate profile Diploma or Degree in Electrical & Mechanical with minimum of 3 to 7 Years of experience Technical background with experience in Wind turbines will be added advantage. (Vestas / Multi Brands) Service Planning background and planning Experience in Blades and Wind turbines Main components will be added advantage. Good understanding Service AOM Ready to read into technical documentations and drawings. Affinity to work according to processes and navigate in technical (commercial) related systems. Self-organization / good time management and stress resistant Technical communications skills Knowledge in SAP and Salesforce

Oben Electric is Hiring Service Engineer Location: Faridabad (NCR) Industry: Electric Vehicles (EV) Role: Service Engineer Job Description Key Responsibilities Service Operations Implement SOPs to improve service inflow and operational efficiency at dealerships. Reduce escalated customer complaints to HQ through proactive issue resolution. Analyze repeat jobs and take corrective/preventive actions. Ensure accident vehicle TAT (Turnaround Time) is within 10 days. Maintain 95% same-day delivery rate for serviced vehicles. Provide On-the-Job Training (OJT) to technicians and ensure consistent skill upgrades. Submit warranty claims on time with complete documentation. Customer Satisfaction Monitor Post-Service Feedback (PSF) calls and maintain customer satisfaction above 85%. Implement structured service reminders and appointment booking systems. Resolve dissatisfied customer cases quickly and empathetically. Drive improvements in workshop ambiance, cleanliness, and process flow. Technical & Product Feedback Timely submission of reports on new product failures and technical issues. Execute field fixes as per assigned timelines. Share weekly Pre-Delivery Inspection (PDI) feedback with the Area Service Manager. Conduct competitor service benchmarking and submit actionable insights. Revenue Generation & Service Growth Consistently meet or exceed spare parts sales targets. Maintain a Service Absorption Rate (SAR) of 0.7 or higher. Promote Value-Added Services (VAS) and upsell maintenance packages. Manage Roadside Assistance (RSA) and support insurance renewals at workshops. Requirements & Skills Experience: 24 years in service operations; experience in EV or automotive sector preferred. Technical Expertise: Strong diagnostic and analytical skills; hands-on problem solver. Customer-Centric: Ability to deliver exceptional customer service experiences. Languages: Fluent in English, Hindi

• Determine Customers Needs & Plan as per Demands • Achieve Targeted Service Appointment Rate • Promote Dealer Service benefits to potential customers • Continuous Improvement towards Increase of Market Share Required Candidate profile Minimum 4-5 years of experience in Service department with any reputed automobile dealership

Job Summary: We are seeking a highly organized and detail-oriented Service Planner to manage warranty claims and customer care activities. The successful candidate will be responsible for ensuring timely and efficient processing of warranty claims, coordinating with customers and dealers, and providing excellent customer care. Key Responsibilities: Warranty Claim Planning: Plan and process warranty claims, ensuring accurate and timely submission and approval. Customer Care: Coordinate with customers and dealers to resolve issues and provide excellent customer care. Scheduling: Schedule warranty repairs and maintenance activities, ensuring efficient use of resources. Communication: Communicate effectively with customers, dealers, and internal stakeholders to ensure smooth execution of warranty claims and customer care activities. Data Analysis: Analyze data and trends to identify areas for improvement and implement process improvements. Policy and Procedure: Stay up to date with company policies and procedures related to warranty claims and customer care. Requirements: Experience: Minimum 2-3 years of experience in warranty claims management, customer care, or a related field. Education: Diploma or degree in a relevant field, such as business administration or engineering. Skills: Excellent organizational, communication, and problem-solving skills, with the ability to work in a fast-paced environment and prioritize multiple tasks. Technical Knowledge: Good understanding of warranty claims management processes, customer care principles, and industry regulations

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. "The main duties of the Service Coordinator include the following: Accept ownership of work orders routed to CALL MANAGEMENT Proactive planning, prioritizing, and assigning all outstanding work order tasks for Customer Engineers, ensuring the prompt delivery of service to meet our contractual terms and conditions Monitoring and controlling all outstanding work orders within specific geographical areas as assigned including resources and parts. Scheduling appointments with security escorts or third-party service providers as required. Identifying and escalating to the Team Leader or the Territory Manager, or the correct person, any situation that will cause a work order to exceed the specific contractual response or fix time. Working with other Service Coordinators when the movement of engineers across territory boundaries is necessary to fill any skill or resource shortfall. Performing predefined start and end of day processes within the CALL MANAGEMENT. Recording any requested information for customer complaints referred by any outside source and managing escalations as defined. Maintaining effective and timely communication with engineers, obtaining regular progress updates for outstanding work orders, and handling all messages that are required to be transmitted to CEs within the territory. Providing a central point of communication for engineers and handling any incoming telephone messages that may require to be transmitted to the engineers within the territory. Utilizing information provided by Territory Managers to maintain the current duty roster/CE schedule, record all incidents relating to CE availability, sickness, holidays, and planned work commitments. Regularly inspecting any holiday and absence tools used by the Territory Managers. Escalating to the team leader and territory manager when available CE resource levels fall below the determined specified limit and reporting daily records regarding CE availability and workload. Ensuring the correct and timely closure and completion of all work orders At call closure, verifying entitlement of the correct serial number for the device being repaired, and ensuring correct bill type is included in each call to ensure that all cash and charge revenues are billed, except where automatic closure by the CE is available. Provide parts management/coordination (working with Logistics for SLA S) as assigned Follow Global Call Management tools, process and procedures as documented and posted in GP&S Scope Proactively plans, prioritizes, and assigns all outstanding work order tasks for Customer Engineers and ensures the prompt delivery of service to meet our contractual terms and conditions Work Environment The work environment may require rotation in work hours, weekend or holiday hours, and/or extended hours, as needed, to accommodate 7 X 24 operations The position involves prolonged periods of PC and telephone usage. The Service Coordinator is accountable for continuously receiving and handling high volumes of work orders The Service Coordinator works in a team environment and interacts with multiple internal customers. Reports to the CALL MANAGEMENT Team Leader Education and Background Education and Experience Requirements Graduate in any discipline with two to three years experience in the area of Coordination / customer Service and Support preferred Basic PC literacy Keyboard proficiency Understanding of geographical areas and ability to utilize mapping tools for assigning work orders Understanding of Windows-based applications/tools Relationship building skills Excellent communication skills, verbal and written as well as listening skills" Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agenciesNCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

We required dynamic professionals for our business outlets at Pune (PCMC, Bhosari & Tathawade). Designation: Customer Service Manager / Sr. Service Manager Qualification: Diploma or Degree in Automobile. Age: 30 to 40 Years+. Salary: 08 Lacs to 10 Lacs PA, additionally performance linked incentive against achievement of revenue targets. Experience: 10 to 20 years in Car Service, Bodyshop, Vehicle after Sales, Insurance. Key Responsibilities of a Customer Service Manager / Sr. Service Manager Role & responsibilities: * Lead and monitor workshop activities. * Direct involve for after sales profitability Service targets Vs achievement. * Driving suitable measure to achieve this targeted. * Implement customer delight source to enhance service loyalty. * Workshop turnover as well as commitment to deliver high quality of customer care. * Ensure team delivers optimum productivity, Competency & commitment. * Achieve month service Unit Targets Vs per car labor & parts * Mapping workshop capacity utilization. * Ensure flawless work quality by means of suitable workshop equipment, Test instrument method. * Manage & guide staff to improve their productivity, Competency & commitment. * Monitor insurance claim or submission and approval * Strong industry knowledge & leadership quantities, High level persistence. Recruitment as per production plan & business need. Requirements and skills: Excellent business acumen & critical thinking abilities in sensitive business areas Strategic approach enhancing dealership absorption ratio through improving resources like utilization & production. Capable to work independently under pressure & multitasking environment. Ability to interact to all level people address arising issue. Meticulous and possess good working attitude. Strong industry knowledge & leadership quantities, High level of persistence. Aggressive for highest UIO retention ratio. Cultivate culture at grass root level building strong relation within internal & external customers. Preferred candidate profile from Pune, Western Maharashtra, Mumbai, Nashik, Nagpur. Those who have it in you and are suitably qualified with relevant experience may apply immediately with your CV. Your current CTC. Please let us have your latest Photograph. Interested candidates should forward their Curriculum Vitae (C.V.) to; hrd@sharayu.in Contact No - 7722099815 Email: hrd@sharayu.in

Responsibilities: * Manage workshop operations & staff * Ensure customer satisfaction * Team Management * Collaborate with sales team on service promotions * Oversee warranty claims processing * Performance monitoring & Reporting Performance bonus Mobile bill reimbursements Leave encashment Job/soft skill training

About the Role: Service Planner is an important anchor person in the branch who is accountable for planning, scheduling, assigning, managing technicians time to maximize profitability and productivity. The person will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: To know and develop proficiency in handling internal company software platforms, ie. iCABS, SCP and any other systems that may be introduced. Must have a good knowledge of the branch territory. To ensure that the Service Companion usage is maximised for all the service deliveries & should be always above 95% Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch To ensure that all the service companion devices are active and in use. All the devices should be active 100% at any given point of time Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints. Pending visits should be negligible (Service backlogs). Emphasis on \"On Time planning Liaise with the Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely. Ensure customer service-related complaints or termination notifications / STOP Services are attended to effectively and promptly. Manage service documentation and ensure all customer/technicians feedback are followed up with actions Enter correct (error free) consumption data and TOS in the SCP to ensure command centre account profitability reflects correct data customer wise. Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner Coordinate with the IT team for new users, device issues etc. Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity. Follow callout process so as to ensure that the complaints are delivered only after raising the ticket Review service reports with OM, OE and BM and highlight areas of concern critical backlog and weekly trend to manager. Reviews and provides service compliance updates daily. Assist & help AOM / OM / Assistant Branch Manager / Branch Manager in monitoring Technician service productivity and efficiency related KPIs Maintain positive working relationship and effective communication with Sales & Service Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with Sales for any available slots, time adjustment for new sales scheduling Work with branch management to correct service areas distributed across the business based on annual revenue from areas, time on site, travel time & routine requirements Utilise the Route technicians for jobbing only after the route technicians routine services are delivered Expected to be knowledgeable about company safety policies and safety (SRA) requirements on the job, be able to read and understand company policies Any unresolved issues should be quickly elevated to the next level of management for prompt resolution Any other similar duties as and when specified by the manager. REPORTING Daily, weekly & monthly (SOS) State of Service for Branch. Residential GSS SOS should also be the priority Weekly reporting of pending jobs, ageing profiles to ABM/BM Monthly reporting of technician wise trends. Maintain State of Service and productivity data per technician Maintain visibility on complaints received and report on all call outs / critical incidents received from branch. Annual Leave planning of technicians Ensure that each technician service productivity is achieved as per set targets Key Result Areas: On time service planning with ZERO pending services every month Monitoring SCP active devices & Usage on weekly basis Minimum expectancy on SCP active device(100%) & usage >95% Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned by the branch Minimizing service backlog (meet our contractual obligations) Competencies (Skills essential to the role): Be decisive Attention to details and accuracy Planning & organizing Analytical skills Customer oriented Negotiation skills Ability to work patiently in a dynamic service environment Educational Qualification / Other Requirement: Minimum graduation with 1 to 3 years of relevant experience of managing team Basic computer skills - for reporting/work management (Advanced computer skills would be an added advantage) Communication - speaking on phone to external customers & internally with technicians, other Operations colleagues. Knowledge of territory which is handled for planning Occasional Travel required within the Division Liaise with the Operations Manager, Operations Executive, Service Supervisors to establish service requirements and provide information, assurance and advice as required Communicate all service issues in a timely manner to the ABM/BM, Operations Manager Role Type / Key working relationships: Individual contributor role External- Customers and customer representatives Internal - Sales, Operations, Business support functions. Requirements: CORE COMPETENCIES Be decisive Attention to details and accuracy Planning & organizing Analytical skills Customer oriented Negotiation skills would be an added advantage Ability to work patiently in a dynamic service environment.

Position Title: Territory Customer Support Manager Reporting to: Regional Customer Support Head Exp: 8 - 13 years Education: Engineering degree in Automobile/Mech Responsibilities: 1. Responsible for setting up the service network for the region. 2. Handling the customer complaints across dealer network to reduce customer dissatisfaction. 3. Training of service team at the dealerships. 4. Responsible for after sales support and spares. 5. Local language & Automobile service background must 6. Good communication and troubleshooting skills. Job Location: Anywhere in Andhra Pradesh

Position Title: AGM / DGM - Service Department: Customer Service Reports To: Director Work Location: Gurugram Experience Required: 10 to 15 Years Industry Preference: Medical Devices & Equipment's Consumer Electronics & Appliances Diagnostics Role Overview We are looking for a highly driven and experienced AGM/DGM Service Operations to lead and streamline our nationwide service operations. The incumbent will be responsible for overseeing end-to-end service delivery, ensuring customer satisfaction, strengthening channel and government service operations, driving process excellence, and aligning the service function with overall business goals. A strong orientation toward post-sales revenue generation through spare parts sales is also expected. Key Responsibilities 1. Service Strategy & Planning Develop and implement national service strategies in alignment with organizational goals and customer expectations. Design SOPs, SLAs, escalation matrix, and service frameworks for preventive and corrective maintenance. 2. Pan India Service Operations Management Lead and manage a large service team deployed across India (Field Engineers, Regional Service Managers, Technical Support). Monitor service KPIs (TAT, FTR, uptime, customer satisfaction) and ensure adherence to defined metrics. Oversee service operations for both Channel Partners and Government installations (tenders, AMC, warranty, etc.). 3. Customer Experience & Issue Resolution Build a customer-centric culture within the service team. Ensure timely and quality resolution of service complaints with root cause analysis and long-term fixes. Develop and implement feedback mechanisms to capture service performance insights. 4. Team Management & Capability Building Lead a strong service team, ensuring proper recruitment, training, mentoring, and performance evaluation. Conduct periodic training and certification for Field Engineers and Service Managers. 5. Spare Parts & Revenue Management Develop and manage a robust system for spare parts planning, pricing, inventory, and logistics. Drive spare parts sales as a revenue stream, with proper monitoring and achievement of monthly/quarterly targets. 6. Service Network Development Expand and upgrade service partner network in key geographies. Ensure partner alignment with companys technical and customer service standards. 7. Cross-Functional Collaboration Collaborate with Product, Quality, Sales, and R&D teams to ensure product feedback loop and quality improvement. Support marketing and pre-sales teams with service capability presentations when needed. Desired Profile Education: B.Tech / BE in Electronics, Biomedical, Mechanical or related field. MBA preferred but not mandatory. Experience: 1015 years of relevant experience in managing national service operations in Medical Devices, Consumer Electronics, Appliances, or similar industries. Strong exposure to both direct service operations and partner-managed service delivery. Experience with CRM tools, service ticketing systems, and service automation initiatives. Proven ability to lead large teams, build processes, manage P&L of service function (revenue + cost), and drive operational efficiency.