11 Service Orientation Jobs

Urgent Opening for an Account Director-Gurgaon Posted On 17th Jul 2015 08:37 AM Location Gurgaon Role / Position Account Director Experience (required) 6-8 years Description Our client is India's leading digital agency Position :Account Director LocationGurgaon Grade M2A Brief : Ensuring Smooth Project Management by the Solutions & Production team - Setting Timelines, Deliverables, Job Division & Allocation, Billing and Payments. Job reviews/campaign reviews/admin reviews/client reviews Process streamlining of creative jobs/ projects Gross Revenue of the team as set by the Management and Retaining the LiveAccounts Apply strategic thinking and bring together all the verticals in digital and present an integrated approach Confidently challenge clients and offer constructive advice Initiation & Closure of key Pitches. Upselling solutions other than regular solutions to existing clients resulting in additional revenue from existing client ( over and above the identified revenue. Work with different teams in building the strategy or response to the brief Bring all verticals together; but own thedeliverable Briefing creative teams Present & defend marketing plans, media plans, social/content approaches whenever required Identify opportunities and plug leakages - New media opportunities & Services Responsible for overall Spends & Revenue targets on assigned clients as well as growth Understand overallcapabilitiesof GroupM Ensure compliance & closure on Estimate approvals, client billing, documentation etc Mentoring a team ofAccount Executives andAccount Managers Educational Qualification: Any graduate / Any post graduate Work Experience & Skills Required A thorough understanding of Online marketing/advertising including core metrics, terminology, strategy and optimisation Good understanding of all verticals in digital, basic understanding on various possibilities Ability to work independently as well as in a team Collaborate with multiple stake holders in delivering solutions to client Constantly challenge yourself and team members Ability to work with tight deadlines Strong client service orientation. Ability to understand client pains Strong written and verbal communication skills Send Resumes to sbharathwajan.expertiz@gmail.com -->Upload Resume

Title Due to our continued growth, we are in need of qualified and focused individuals, like yourself. This is a vital role with our Clinical Safety team whose success relies upon your finely tuned skills and background. If you are ready to make a difference, you must be able to accomplish these tasks: Overview Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across 40+ countries. Responsibilities Implementation of routine system configuration including product, study and license in Argus and Argus J; Assist with creating reports using Oracle Business Intelligence reporting tool; Resolve safety database-related issues; Prepare/Execute User Acceptance Testing (UAT) of safety system changes; Assist in Argus Database Training for new users, as applicable; Generate outputs from the global safety system in support of periodic safety reports (e.g. DSUR, PSUR and PBRER) ; Assist in the development of system support related process, SOPs, Work Instructions and manuals and Support Inspection and Audits. Qualifications Bachelor’s Degree in scientific discipline or Business Informatics or similar area with 1-2 years of directly related experience; Preferred Qualifications: Work experience in CRO/biotech/pharmaceutical industry. Experience in Study configurations in Safety Systems. Experience with Safety Database preferably Argus and Argus J. Experience in SQL. Experience in reporting and analytic platforms such as OBIEE. Strong client service orientation. Strong consultative problem-solving skills. Ability to combine technical problem-solving skills with discernment to resolve best business solution. People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today. The work we’ve done over the past 30+ years has positively impacted the lives of countless patients and families who face hundreds of diseases across all key therapeutic areas. The work we do today will improve the lives of people living with illness and disease in the future. Medpace Perks Flexible work environment Competitive compensation and benefits package Competitive PTO packages Structured career paths with opportunities for professional growth Company-sponsored employee appreciation events Employee health and wellness initiatives Awards Recognized by Forbes as one of America's Most Successful Midsize Companies in 2021, 2022, 2023 and 2024 Continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility What to Expect Next A Medpace team member will review your qualifications and, if interested, you will be contacted with details for next steps.

Title : Data & AI Technical Solution ArchitectsData & AI Technical Solution Architects Req ID: 323749 We are currently seeking a Data & AI Technical Solution ArchitectsData & AI Technical Solution Architects to join our team in Pune, Mahrshtra (IN-MH), India (IN). Job DutiesThe Data & AI Architect is a seasoned level expert who is responsible for participating in the delivery of multi-technology consulting services to clients by providing strategies and solutions on all aspects of infrastructure and related technology components. This role collaborates with other stakeholders on the development of the architectural approach for one or more layer of a solution. This role has the primary objective is to work on strategic projects that ensure the optimal functioning of the client"™s technology infrastructure. "¢ Key Responsibilities: "¢ Ability and experience to have conversations with the CEO, Business owners and CTO/CDO "¢ Break down intricate business challenges, devise effective solutions, and focus on client needs. "¢ Craft high level innovative solution approach for complex business problems "¢ Utilize best practices and creativity to address challenges "¢ Leverage market research, formulate perspectives, and communicate insights to clients "¢ Establish strong client relationships "¢ Interact at appropriate levels to ensure client satisfaction "¢ Knowledge and Attributes: "¢ Ability to focus on detail with an understanding of how it impacts the business strategically. "¢ Excellent client service orientation. "¢ Ability to work in high-pressure situations. "¢ Ability to establish and manage processes and practices through collaboration and the understanding of business. "¢ Ability to create new and repeat business for the organization. "¢ Ability to contribute information on relevant vertical markets "¢ Ability to contribute to the improvement of internal effectiveness by contributing to the improvement of current methodologies, processes and tools. Minimum Skills RequiredAcademic Qualifications and Certifications: "¢ BE/BTech or equivalent in Information Technology and/or Business Management or a related field. "¢ Scaled Agile certification desirable. "¢ Relevant consulting and technical certifications preferred, for example TOGAF. Required Experience12-15 years "¢ Seasoned demonstrable experience in a similar role within a large scale (preferably multi- national) technology services environment. "¢ Very good understanding of Data, AI, Gen AI and Agentic AI "¢ Must have Data Architecture and Solutioning experience. Capable of E2E Data Architecture and GenAI Solution design. "¢ Must be able to work on Data & AI RFP responses as Solution Architect "¢ 10+ years of experience in Solution Architecting of Data & Analytics, AI/ML & Gen AI Technical Architect "¢ Develop Cloud-native technical approach and proposal plans identifying the best practice solutions meeting the requirements for a successful proposal. Create, edit, and review documents, diagrams, and other artifacts in response to RPPs RFQs and Contribute to and participate in presentations to customers regarding proposed solutions. "¢ Proficient with Snowflake, Databricks, Azure, AWS, GCP cloud, Data Engineering & AI tools "¢ Experience with large scale consulting and program execution engagements in AI and data "¢ Seasoned multi-technology infrastructure design experience. "¢ Seasoned demonstrable level of expertise coupled with consulting and client engagement experience, demonstrating good experience in client needs assessment and change management. "¢ Additional Additional Additional Career Level Description: Knowledge and application: "¢ Seasoned, experienced professional; has complete knowledge and understanding of area of specialization. "¢ Uses evaluation, judgment, and interpretation to select right course of action. Problem solving: "¢ Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors. "¢ Resolves and assesses a wide range of issues in creative ways and suggests variations in approach. Interaction: "¢ Enhances relationships and networks with senior internal/external partners who are not familiar with the subject matter often requiring persuasion. "¢ Works

Req ID: 323777 We are currently seeking a Data Architect Sr. Advisor to join our team in Bangalore, Karntaka (IN-KA), India (IN). "Job DutiesThe Data & AI Architect is a seasoned level expert who is responsible for participating in the delivery of multi-technology consulting services to clients by providing strategies and solutions on all aspects of infrastructure and related technology components. This role collaborates with other stakeholders on the development of the architectural approach for one or more layer of a solution. This role has the primary objective is to work on strategic projects that ensure the optimal functioning of the client"™s technology infrastructure. "¢ Key Responsibilities: "¢ Ability and experience to have conversations with the CEO, Business owners and CTO/CDO "¢ Break down intricate business challenges, devise effective solutions, and focus on client needs. "¢ Craft high level innovative solution approach for complex business problems "¢ Utilize best practices and creativity to address challenges "¢ Leverage market research, formulate perspectives, and communicate insights to clients "¢ Establish strong client relationships "¢ Interact at appropriate levels to ensure client satisfaction "¢ Knowledge and Attributes: "¢ Ability to focus on detail with an understanding of how it impacts the business strategically. "¢ Excellent client service orientation. "¢ Ability to work in high-pressure situations. "¢ Ability to establish and manage processes and practices through collaboration and the understanding of business. "¢ Ability to create new and repeat business for the organization. "¢ Ability to contribute information on relevant vertical markets "¢ Ability to contribute to the improvement of internal effectiveness by contributing to the improvement of current methodologies, processes and tools. Minimum Skills RequiredAcademic Qualifications and Certifications: "¢ BE/BTech or equivalent in Information Technology and/or Business Management or a related field. "¢ Scaled Agile certification desirable. "¢ Relevant consulting and technical certifications preferred, for example TOGAF. Required Experience12-15 years "¢ Seasoned demonstrable experience in a similar role within a large scale (preferably multi- national) technology services environment. "¢ Very good understanding of Data, AI, Gen AI and Agentic AI "¢ Must have Data Architecture and Solutioning experience. Capable of E2E Data Architecture and GenAI Solution design. "¢ Must be able to work on Data & AI RFP responses as Solution Architect "¢ 10+ years of experience in Solution Architecting of Data & Analytics, AI/ML & Gen AI Technical Architect "¢ Develop Cloud-native technical approach and proposal plans identifying the best practice solutions meeting the requirements for a successful proposal. Create, edit, and review documents, diagrams, and other artifacts in response to RPPs RFQs and Contribute to and participate in presentations to customers regarding proposed solutions. "¢ Proficient with Snowflake, Databricks, Azure, AWS, GCP cloud, Data Engineering & AI tools "¢ Experience with large scale consulting and program execution engagements in AI and data "¢ Seasoned multi-technology infrastructure design experience. "¢ Seasoned demonstrable level of expertise coupled with consulting and client engagement experience, demonstrating good experience in client needs assessment and change management. "¢ Additional Additional Additional Career Level Description: Knowledge and application: "¢ Seasoned, experienced professional; has complete knowledge and understanding of area of specialization. "¢ Uses evaluation, judgment, and interpretation to select right course of action. Problem solving: "¢ Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors. "¢ Resolves and assesses a wide range of issues in creative ways and suggests variations in approach. Interaction: "¢ Enhances relationships and networks with senior internal/external partners who are not familiar with the subject matter often requiring persuasion. "¢ Works"

Req ID: 323775 We are currently seeking a Data & AI Technical Solution Architects to join our team in Bangalore, Karntaka (IN-KA), India (IN). "Job DutiesThe Data & AI Architect is a seasoned level expert who is responsible for participating in the delivery of multi-technology consulting services to clients by providing strategies and solutions on all aspects of infrastructure and related technology components. This role collaborates with other stakeholders on the development of the architectural approach for one or more layer of a solution. This role has the primary objective is to work on strategic projects that ensure the optimal functioning of the client"™s technology infrastructure. "¢ Key Responsibilities: "¢ Ability and experience to have conversations with the CEO, Business owners and CTO/CDO "¢ Break down intricate business challenges, devise effective solutions, and focus on client needs. "¢ Craft high level innovative solution approach for complex business problems "¢ Utilize best practices and creativity to address challenges "¢ Leverage market research, formulate perspectives, and communicate insights to clients "¢ Establish strong client relationships "¢ Interact at appropriate levels to ensure client satisfaction "¢ Knowledge and Attributes: "¢ Ability to focus on detail with an understanding of how it impacts the business strategically. "¢ Excellent client service orientation. "¢ Ability to work in high-pressure situations. "¢ Ability to establish and manage processes and practices through collaboration and the understanding of business. "¢ Ability to create new and repeat business for the organization. "¢ Ability to contribute information on relevant vertical markets "¢ Ability to contribute to the improvement of internal effectiveness by contributing to the improvement of current methodologies, processes and tools. Minimum Skills RequiredAcademic Qualifications and Certifications: "¢ BE/BTech or equivalent in Information Technology and/or Business Management or a related field. "¢ Scaled Agile certification desirable. "¢ Relevant consulting and technical certifications preferred, for example TOGAF. Required Experience12-15 years "¢ Seasoned demonstrable experience in a similar role within a large scale (preferably multi- national) technology services environment. "¢ Very good understanding of Data, AI, Gen AI and Agentic AI "¢ Must have Data Architecture and Solutioning experience. Capable of E2E Data Architecture and GenAI Solution design. "¢ Must be able to work on Data & AI RFP responses as Solution Architect "¢ 10+ years of experience in Solution Architecting of Data & Analytics, AI/ML & Gen AI Technical Architect "¢ Develop Cloud-native technical approach and proposal plans identifying the best practice solutions meeting the requirements for a successful proposal. Create, edit, and review documents, diagrams, and other artifacts in response to RPPs RFQs and Contribute to and participate in presentations to customers regarding proposed solutions. "¢ Proficient with Snowflake, Databricks, Azure, AWS, GCP cloud, Data Engineering & AI tools "¢ Experience with large scale consulting and program execution engagements in AI and data "¢ Seasoned multi-technology infrastructure design experience. "¢ Seasoned demonstrable level of expertise coupled with consulting and client engagement experience, demonstrating good experience in client needs assessment and change management. "¢ Additional Additional Additional Career Level Description: Knowledge and application: "¢ Seasoned, experienced professional; has complete knowledge and understanding of area of specialization. "¢ Uses evaluation, judgment, and interpretation to select right course of action. Problem solving: "¢ Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors. "¢ Resolves and assesses a wide range of issues in creative ways and suggests variations in approach. Interaction: "¢ Enhances relationships and networks with senior internal/external partners who are not familiar with the subject matter often requiring persuasion. "¢ Works"

Req ID: 323754 We are currently seeking a Data & AI Technical Solution Architects to join our team in Pune, Mahrshtra (IN-MH), India (IN). Job DutiesThe Data & AI Architect is a seasoned level expert who is responsible for participating in the delivery of multi-technology consulting services to clients by providing strategies and solutions on all aspects of infrastructure and related technology components. This role collaborates with other stakeholders on the development of the architectural approach for one or more layer of a solution. This role has the primary objective is to work on strategic projects that ensure the optimal functioning of the client"™s technology infrastructure. "¢ Key Responsibilities: "¢ Ability and experience to have conversations with the CEO, Business owners and CTO/CDO "¢ Break down intricate business challenges, devise effective solutions, and focus on client needs. "¢ Craft high level innovative solution approach for complex business problems "¢ Utilize best practices and creativity to address challenges "¢ Leverage market research, formulate perspectives, and communicate insights to clients "¢ Establish strong client relationships "¢ Interact at appropriate levels to ensure client satisfaction "¢ Knowledge and Attributes: "¢ Ability to focus on detail with an understanding of how it impacts the business strategically. "¢ Excellent client service orientation. "¢ Ability to work in high-pressure situations. "¢ Ability to establish and manage processes and practices through collaboration and the understanding of business. "¢ Ability to create new and repeat business for the organization. "¢ Ability to contribute information on relevant vertical markets "¢ Ability to contribute to the improvement of internal effectiveness by contributing to the improvement of current methodologies, processes and tools. Minimum Skills RequiredAcademic Qualifications and Certifications: "¢ BE/BTech or equivalent in Information Technology and/or Business Management or a related field. "¢ Scaled Agile certification desirable. "¢ Relevant consulting and technical certifications preferred, for example TOGAF. Required Experience12-15 years "¢ Seasoned demonstrable experience in a similar role within a large scale (preferably multi- national) technology services environment. "¢ Very good understanding of Data, AI, Gen AI and Agentic AI "¢ Must have Data Architecture and Solutioning experience. Capable of E2E Data Architecture and GenAI Solution design. "¢ Must be able to work on Data & AI RFP responses as Solution Architect "¢ 10+ years of experience in Solution Architecting of Data & Analytics, AI/ML & Gen AI Technical Architect "¢ Develop Cloud-native technical approach and proposal plans identifying the best practice solutions meeting the requirements for a successful proposal. Create, edit, and review documents, diagrams, and other artifacts in response to RPPs RFQs and Contribute to and participate in presentations to customers regarding proposed solutions. "¢ Proficient with Snowflake, Databricks, Azure, AWS, GCP cloud, Data Engineering & AI tools "¢ Experience with large scale consulting and program execution engagements in AI and data "¢ Seasoned multi-technology infrastructure design experience. "¢ Seasoned demonstrable level of expertise coupled with consulting and client engagement experience, demonstrating good experience in client needs assessment and change management. "¢ Additional Additional Additional Career Level Description: Knowledge and application: "¢ Seasoned, experienced professional; has complete knowledge and understanding of area of specialization. "¢ Uses evaluation, judgment, and interpretation to select right course of action. Problem solving: "¢ Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors. "¢ Resolves and assesses a wide range of issues in creative ways and suggests variations in approach. Interaction: "¢ Enhances relationships and networks with senior internal/external partners who are not familiar with the subject matter often requiring persuasion. "¢ Works

Req ID: 323774 We are currently seeking a Data & AI Technical Solution Architects to join our team in Hyderabad, Telangana (IN-TG), India (IN). "Job DutiesThe Data & AI Architect is a seasoned level expert who is responsible for participating in the delivery of multi-technology consulting services to clients by providing strategies and solutions on all aspects of infrastructure and related technology components. This role collaborates with other stakeholders on the development of the architectural approach for one or more layer of a solution. This role has the primary objective is to work on strategic projects that ensure the optimal functioning of the client"™s technology infrastructure. "¢ Key Responsibilities: "¢ Ability and experience to have conversations with the CEO, Business owners and CTO/CDO "¢ Break down intricate business challenges, devise effective solutions, and focus on client needs. "¢ Craft high level innovative solution approach for complex business problems "¢ Utilize best practices and creativity to address challenges "¢ Leverage market research, formulate perspectives, and communicate insights to clients "¢ Establish strong client relationships "¢ Interact at appropriate levels to ensure client satisfaction "¢ Knowledge and Attributes: "¢ Ability to focus on detail with an understanding of how it impacts the business strategically. "¢ Excellent client service orientation. "¢ Ability to work in high-pressure situations. "¢ Ability to establish and manage processes and practices through collaboration and the understanding of business. "¢ Ability to create new and repeat business for the organization. "¢ Ability to contribute information on relevant vertical markets "¢ Ability to contribute to the improvement of internal effectiveness by contributing to the improvement of current methodologies, processes and tools. Minimum Skills RequiredAcademic Qualifications and Certifications: "¢ BE/BTech or equivalent in Information Technology and/or Business Management or a related field. "¢ Scaled Agile certification desirable. "¢ Relevant consulting and technical certifications preferred, for example TOGAF. Required Experience12-15 years "¢ Seasoned demonstrable experience in a similar role within a large scale (preferably multi- national) technology services environment. "¢ Very good understanding of Data, AI, Gen AI and Agentic AI "¢ Must have Data Architecture and Solutioning experience. Capable of E2E Data Architecture and GenAI Solution design. "¢ Must be able to work on Data & AI RFP responses as Solution Architect "¢ 10+ years of experience in Solution Architecting of Data & Analytics, AI/ML & Gen AI Technical Architect "¢ Develop Cloud-native technical approach and proposal plans identifying the best practice solutions meeting the requirements for a successful proposal. Create, edit, and review documents, diagrams, and other artifacts in response to RPPs RFQs and Contribute to and participate in presentations to customers regarding proposed solutions. "¢ Proficient with Snowflake, Databricks, Azure, AWS, GCP cloud, Data Engineering & AI tools "¢ Experience with large scale consulting and program execution engagements in AI and data "¢ Seasoned multi-technology infrastructure design experience. "¢ Seasoned demonstrable level of expertise coupled with consulting and client engagement experience, demonstrating good experience in client needs assessment and change management. "¢ Additional Additional Additional Career Level Description: Knowledge and application: "¢ Seasoned, experienced professional; has complete knowledge and understanding of area of specialization. "¢ Uses evaluation, judgment, and interpretation to select right course of action. Problem solving: "¢ Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors. "¢ Resolves and assesses a wide range of issues in creative ways and suggests variations in approach. Interaction: "¢ Enhances relationships and networks with senior internal/external partners who are not familiar with the subject matter often requiring persuasion. "¢ Works"

Req ID: 328244 We are currently seeking a APAC Presales Solution Architect to join our team in Bangalore, Karntaka (IN-KA), India (IN). "Job DutiesSenior Data and AI Architect "“ Presales Grade 11 Seeking a senior data solution architect to closely work with India and APAC sales teams for technical solutioning and presales work. The Consultant is a seasoned level expert who is responsible for participating in the delivery of multi-technology consulting services to clients by providing strategies and solutions on all aspects of infrastructure and related technology components. This role collaborates with other stakeholders on the development of the architectural approach for one or more layer of a solution. This role has the primary objective is to work on strategic projects that ensure the optimal functioning of the client"™s technology infrastructure. "¢ Key Responsibilities: "¢ Ability and experience to have conversations with the CEO, Business owners and CTO/CDO "¢ Break down intricate business challenges, devise effective solutions, and focus on client needs. "¢ Craft high level innovative solution approach for complex business problems "¢ Utilize best practices and creativity to address challenges "¢ Leverage market research, formulate perspectives, and communicate insights to clients "¢ Establish strong client relationships "¢ Interact at appropriate levels to ensure client satisfaction Minimum Skills Required"¢ Knowledge and Attributes: "¢ Ability to focus on detail with an understanding of how it impacts the business strategically. "¢ Excellent client service orientation. "¢ Ability to work in high-pressure situations. "¢ Ability to establish and manage processes and practices through collaboration and the understanding of business. "¢ Ability to create new and repeat business for the organization. "¢ Ability to contribute information on relevant vertical markets "¢ Ability to contribute to the improvement of internal effectiveness by contributing to the improvement of current methodologies, processes and tools. "¢ Academic Qualifications and Certifications: "¢ BE/BTech or equivalent in Information Technology and/or Business Management or a related field. "¢ Scaled Agile certification desirable. "¢ Relevant consulting and technical certifications preferred, for example TOGAF. "¢ Required Experience12-15 years "¢ Seasoned demonstrable experience in a similar role within a large scale (preferably multi- national) technology services environment. "¢ Very good understanding of Data, AI, Gen AI and Agentic AI "¢ Must have Data Architecture and Solutioning experience. Capable of E2E Data Architecture and GenAI Solution design. "¢ Must be able to work on Data & AI RFP responses as Solution Architect "¢ 10+ years of experience in Solution Architecting of Data & Analytics, AI/ML & Gen AI Technical Architect "¢ Develop On-prem, Cloud-native technical approach and proposal plans identifying the best practice solutions meeting the requirements for a successful proposal. Create, edit, and review documents, diagrams, and other artifacts in response to RPPs RFQs and Contribute to and participate in presentations to customers regarding proposed solutions. "¢ Experience with large scale consulting and program execution engagements in AI and data "¢ Seasoned multi-technology infrastructure design experience. "¢ Seasoned demonstrable level of expertise coupled with consulting and client engagement experience, demonstrating good experience in client needs assessment and change management. "¢ Additional "¢ Knowledge and application: "¢ Seasoned, experienced professional; has complete knowledge and understanding of area of specialization. "¢ Uses evaluation, judgment, and interpretation to select right course of action. "¢ Problem solving: "¢ Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors. "¢ Resolves and assesses a wide range of issues in creative ways and suggests variations in approach. "¢ Interaction: "¢ Enhances relationships and networks with senior internal/external partners who are not familiar with the subject m"

Your day at NTT DATA The Service Delivery Specialist is a seasoned subject matter expert, responsible for providing continuity in service and acts as an advocate for the client. This role supports the business by taking responsibility for overall contract management for medium to large complex client contracts and is responsible for ensuring client satisfaction, service delivery and contract profitability for their assigned client contracts can be specific client accounts or a group of accounts. The Service Delivery Specialist may operate across multiple sites or Support Services offerings. They are the primary interface managing the services relationship between the client and the organization. This role owns the service governance structure, schedule and run all service management review meetings, and ensure all processes and documentation are in place.The Service Delivery Specialist role is a chargeable service in the Uptime Proactive Support Service (PSS) option. They are responsible to perform client facing activities in service activation of Uptime Support Services, support and coordinate with GDC in service activation to ensure successful completion. It is the responsibility of this role to identify trends and areas of improvement in service delivery and communicate this information to regional and global stakeholders. What youll be doing Key Responsibilities: Works as an Independent Contributor (IC) and acts as the primary interface managing the services relationship between the client and the organization. Performs client facing service activation activities and support the GDC in service activation completion. Responsible for operations performance, including - Service Improvement Plans; Establishes, monitors and reports Service Delivery Reports; Escalation management and Reporting; Meeting management with clients. Major incidents - scrutinizes adherence to process, recommends changes when SLAs are not met and works with larger delivery teams. Change Management manages and owns all RoE changes. Service First - owns Service First asset verification and contract status. Vendor Backout - manages backout issues with Vendor. Works with Transition teams and assigned Technical Account Manager to develop runbook that includes processes, escalation lists and documentation. Updates runbook regularly to reflect the necessary changes. The runbook content includes Network map(s); Site-level engineering diagrams; Client and site contacts; Configuration item and IT service mappings (relationships). Leads and facilitates resolution of products and technical issues in concern with assigned Technical Account Manager. Provides assurance regarding the compliance of, and lifecycle management for, all contracted Services. Receives and manages change requests relating to the SOW and agreement, i.e. additional engagements/ projects, adding configuration items and IT services support to the Services (service coverage), moving configuration items and IT services to new or different locations etc. Interfaces with internal contract management teams to normalize and execute change orders. Reviews new offers and service capabilities with the appropriate members of team. Supports billing / invoicing inquiries and / or disputes. Monitors client satisfaction and identify service improvement plans to address clients satisfaction with the service. Knowledge and Attributes: Ability to establish strong relationships with internal stakeholders and external clients. Seasoned ability in managing coordinated delivery of service. Excellent written and verbal communication skills. Highly analytical with good problem-solving skills and can use initiative to drive innovation. Ability to work well in a pressurized environment. Excellent client service orientation. Displays excellent persuasion and influence abilities. Passionate, strong initiative, self-driven with commitment to succeed. Seasoned ability to manage budgets, resources, and timelines for service delivery projects. Seasoned proficiency in project management, including planning, execution, monitoring, and project delivery. Assertive in approach with proficiency in negotiating terms, managing conflicts, and addressing challenges that may arise during service delivery. Academic Qualifications and Certifications: Relevant bachelors degree or equivalent in Information Technology or Business Administration or related field. ITIL Certification, such as ITIL Foundation or higher-level certifications. Project Management Professional (PMP) certification desirable. Client Relationship Management certification desirable. Required Experience: Seasoned demonstrated years of experience in service delivery and/ or related function in a medium to large ICT organization, preferably IT service provider. Seasoned background in delivering IT services, managing IT projects, and understanding the IT service lifecycle. Seasoned experience in managing client relationships, understanding client needs, and ensuring client satisfaction.

Guiding members through their journey with 1 Finance from downloading the application to executing the personal finance advisory plan Educating members on our tools and features to enhance adoption and retention Attending to issues faced during the member lifecycle Support members via the in-app chat service, emails and over the phone throughout the member journey Resolve both routine and complex enquiries in a thorough and expeditious manner, escalating to appropriate teams and individuals as required Address member complaints in a compassionate and patient manner Strive to achieve high member satisfaction by going above and beyond and delivering a WOW member experience every time Motivate and encourage members across the member journey to maximize member satisfaction Collaborating with the rest of the team on new member-centric initiative Proactively review the user journey, find and work upon areas of improvement Excellent written and verbal communication skills Collaborative and result oriented Structured approach of thinking and execution Strong sense of service orientation and solution driven approach

Role & responsibilities Strategic Planning: Develop and implement a merchandise strategy aligned with the theme park's objectives. Identify new product opportunities to enhance the guest experience and maximize revenue. Analyze sales data to forecast trends and make data-driven decisions. Operations Management: Oversee daily merchandise operations, including inventory management, stock replenishment, and visual merchandising. Ensure compliance with operational standards, including health and safety regulations. Optimize store layouts, displays, and product placements to drive sales. Vendor Management: Establish and maintain relationships with vendors and suppliers. Negotiate pricing, terms, and product quality to achieve cost efficiencies. Ensure timely delivery and availability of merchandise. Team Leadership: Recruit, train, and mentor a team of merchandise managers and store staff. Set performance targets and evaluate team performance regularly. Foster a culture of excellence, innovation, and guest-centricity within the team. Financial Management: Develop and manage budgets for merchandise operations. Monitor financial performance, including sales, profit margins, and expenses. Implement strategies to achieve revenue growth and cost optimization. Guest Experience: Design and execute programs to enhance the guest shopping experience. Address guest feedback and resolve issues promptly and professionally. Collaborate with marketing teams to promote merchandise through campaigns and events. Preferred candidate profile: Bachelor degree in Business Administration, Retail Management, or MBA in related field. 15-20 of experience in retail or merchandise management from amusement park / theme park industry, with at least 5 years in a leadership role. Proficiency in inventory management software and retail analytical tools.