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Service & Operations Manager

4 - 8 years

1 - 5 Lacs

Posted:1 week ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

We are looking for a skilled Service & Operations Manager to join our team at Equitas Small Finance Bank in the BFSI industry.

Roles and Responsibility
  • Manage and oversee daily branch operations to ensure efficient service delivery.
  • Develop and implement strategies to enhance customer satisfaction and loyalty.
  • Supervise and guide a team of banking professionals to achieve operational excellence.
  • Coordinate with various departments to resolve customer complaints and issues.
  • Analyze and report on key performance indicators to identify improvement areas.
  • Implement risk management measures to minimize potential losses.
Job Requirements
  • Proven experience in branch banking and service management.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and meet deadlines.
  • Strong analytical and problem-solving skills.
  • Experience in managing and motivating a team to achieve high performance levels.

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Equitas Small Finance Bank
Equitas Small Finance Bank

Banking

Chennai Tamilnadu

10001 Employees

3096 Jobs

    Key People

  • Parthasarathi Mukherjee

    Managing Director & CEO
  • Rajesh Kumar Chaturvedi

    Executive Director

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